[SOLVED] Intel HD graphics causing Hal.dll and ntoskrnl.exe to crash (BSOD) ?

[Nagulanbaskaran]

I just took off all my PC components to clean off all the dust and set them back nice and clean
PC was working well until I tried inserting an old NVIDIA GPU and a Windows 10 installation
Then I had to take off the NVIDIA GPU as it has become old and faulty (pink & green patches leading to freeze)
I remembered BSODs last time I installed Windows 10, so I reinstalled Windows 8.1 freshly

Now I had to use the Intel HD graphics with the Integrated GPU

The system crashes with BSOD - WHEA UNCORRECTABLE ERROR as soon as I play games like NFS Most Wanted or Euro Truck simulator(opening screen). Also while using normally or watching movies.
The cause is given as Hall.dll and ntosklrnl.exe in the Dump files to my extent of knowledge
There is no issue if I uninstall or Disable the Intel HD graphics driver. However both old and new driver versions are giving this error.

I tested the Memory using Memtest and the GPU using OCCT
They are not giving any errors

Please find below the PC Specs and Dump files in OneDrive :-
https://1drv.ms/u/s!ApjY8vPk8yrvbzJimoHxZvOj72s?e=IHfqgm

Its not that I want to be able to play these age old games in this old PC
I can't let it screw my parents time watching some movie or family videos

Thanks for any help

Specs:

Operating System
Windows 8.1 Pro 64-bit
CPU
Intel Core i3 3220 @ 3.30GHz 43 °C
Ivy Bridge 22nm Technology
RAM
6.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
45 °C
Monitor & GPU
MSI MP241 (1920x1080@60Hz)
Intel HD Graphics (Intel)
Storage
931GB Seagate ST1000DM003-1ER162 ATA Device (SATA ) 38 °C
Optical Drives
HL-DT-ST DVDRAM GH24NSC0 ATA Device
Audio
High Definition Audio Device

 

[Colif]

hal = hardware allocation layer
ntoskrnl = windows kernel.

just mentioning them told me you had WHEA errors
Dumps may not show much, WHEA error dumps often show the same things to me.

run this on CPU - https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html?

Do you have latest BIOS on motherboard as that can help WHEA errors.
6gb ram? sure its not 16?

 

[gardenman]

Hi, I ran 5 of the dump files through the debugger and got the following information: https://jsfiddle.net/5dubz8nc/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	120921-32156-01.dmp (Dec 9 2021 - 02:27:24)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: System)
Uptime:	0 Day(s), 21 Hour(s), 38 Min(s), and 57 Sec(s)

File information:	120821-21671-01.dmp (Dec 8 2021 - 02:59:39)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 48 Sec(s)

File information:	120721-21234-01.dmp (Dec 7 2021 - 11:24:26)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: System)
Uptime:	1 Day(s), 5 Hour(s), 08 Min(s), and 20 Sec(s)

File information:	120421-19921-01.dmp (Dec 4 2021 - 00:47:59)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 04 Min(s), and 53 Sec(s)

File information:	112921-20812-01.dmp (Nov 29 2021 - 07:28:00)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: System)
Uptime:	0 Day(s), 1 Hour(s), 30 Min(s), and 15 Sec(s)

Comment: 2 or more types of RAM are installed.

Unknown motherboard.
BIOS version: 4.6.5

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

crash on 4th December blames DirectX. So gpu drivers that time.
rest are more typical WHEA errors and don't tell me anything

maybe update the realtek lan drivers but I doubt they cause - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software