Question Intel i9-9900k and MSI MPG Z390 Gaming Pro Carbon BSODs

Xer0x1337

Reputable
Aug 17, 2014
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4,510
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Hi folks,

I've recently put together a brand new computer with the following components:

  • Intel i9-9900k
  • MSI MPG Z390 Gaming Pro Carbon motherboard
  • MSI Radeon RX 480
  • Noctua NH-U12A
  • Corsair HX750i
  • Intel 660p 2TB
  • Corsair Vengeance LPX CMK32GX4M2D3000C16 memory
It seems to run very well, I didn't have the Corsair HX750i at the time of purchase so I've had to use my friends old PSU which wasn't good enough to power everything under load causing some BSODs, probably due to the fact the PSU had only 1x4 pin cable for the CPU. Since I've bought the Corsair HX750i PSU those kind of BSODs seemed to go away (I forgot what they were called, they didn't seem to have written a memory dump)

Then at random moments where I'm not entirely sure if there's even a common cause I get the following BSODs:

HYPERVISOR_ERROR (20001) IMAGE_NAME: ntkrnlmp.exe
HYPERVISOR_ERROR (20001) IMAGE_NAME: ntkrnlmp.exe
DRIVER_VERIFIER_DETECTED_VIOLATION (c4) IMAGE_NAME: Hamdrv.sys
DRIVER_VERIFIER_DETECTED_VIOLATION (c4) IMAGE_NAME: Hamdrv.sys
CRITICAL_PROCESS_DIED (ef) PROCESS_NAME: svchost.exe
MEMORY_MANAGEMENT (1a) IMAGE_NAME: memory_corruption
SYSTEM_SERVICE_EXCEPTION (3b) MODULE_NAME: win32kfull
IRQL_NOT_LESS_OR_EQUAL (a) PROCESS_NAME: EpicGamesLauncher.exe
SYSTEM_SERVICE_EXCEPTION (3b) PROCESS_NAME: SkypeApp.exe

As you can see I've ran the Driver Verifier tool to disable some drivers that didn't get through the validation. To sum up what I've done thus far:

  • Update the BIOS to the latest version
  • Check if there's any driver missing
  • Run a PSU load test with OCCT
  • Run memtest86 for 10 hours long, 3 passes and no errors
  • Do a HDTune health check and see if there's something in SMART
The system is pretty much standard, the only thing I've enabled is XMP.

I'm lost here. Do any of you have any suggestion as to proceed? Do bear in mind this sytem is only a few weeks old...

Thank you so much.

Kind regards, Xeroxr0x
 

Lutfij

Titan
Moderator
For memtest86, you should run 10 passes for each stick in each slot to rule the slot and/or the slot as faulty. Speaking of slots, which slots are you populating with the ram? Did you create your bootable installer using Windows Media Creation Tools?

Just out of curiosity, which BIOS version are you on?
 

Xer0x1337

Reputable
Aug 17, 2014
6
0
4,510
0
I'm using the 7B17v15 BIOS version. Regarding the location of the memory, I use DIMMA2 and DIMMB2 as recommended by the manual.

I will go run Memtest86 later today as per your instructions.

Do you think I have to look it in the memory?
 

Xer0x1337

Reputable
Aug 17, 2014
6
0
4,510
0
@Lutfij I've done the memory tests and no errors whatsoever. :( I'm pretty lost here.

The BSODs indicate some kind of memory error but I have no idea how to reproduce it..
 

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