News Intel releases extended warranty details for 13th and 14th-gen chips, list includes Core i5, i7, and i9 processors

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Thank God we have Steve from GN to absolutely tell Intel how to do things, as it seems it's hard for them to do so without external pressure. You may not like GN's style of reporting or even how they do things at all, but the updated Intel statement absolutely comes as a response to GN's video.

Now... This is definitely better than before, but I'm not sure it actually takes into account all customers and intermediaries. I'm still on the "just issue a recall" camp.

EDIT: An eagle-eyed person said that list does not contain all 65W parts sold in all regions.

Regards.
 
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-Fran- said:
Thank God we have Steve from GN to absolutely tell Intel how to do things, as it seems it's hard for them to do so without external pressure. You may not like GN's style of reporting or even how they do things at all, but the updated Intel statement absolutely comes as a response to GN's video.

Now... This is definitely better than before, but I'm not sure it actually takes into account all customers and intermediaries. I'm still on the "just issue a recall" camp.

EDIT: An eagle-eyed person said that list does not contain all 65W parts sold in all regions.

Regards.
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It was already announced in the previous announcement that they will include oems and trays
 
I haven't seen this mentioned, but did they waive the $25 advanced replacement fee? Are they sending all RMAs in advance? That would seem to be the least they could do. Personally, if I had to RMA, I'd want to make sure I had a CPU in hand before sending mine back just in case they run out of stock or have other delays.
 
At one point Intel mentioned that all 65W+ base power 13th and 14th gen Raptor Lake (and the refresh) CPUs are affected, yet they can't even get the list of affected CPUs right...? What about the i5-13400? Intel really needs to get ahead of this, but there's no easy solution.

I think the only way to make it right is to issue a recall. They are probably waiting until AFTER they get the microcode update into wafers currently being produced to issue it though. Otherwise, they're just sending you another ticking time bomb for the defective one you send back.
 
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Various models are missing, like 14400, 14500, etc..
We should consider this an exhaustive list of affected CPUs or is it useful only for warranty extension ? In the second case, why those CPUs are not covered by warranty extension ?
 
NinoPino said:
Various models are missing, like 14400, 14500, etc..
We should consider this an exhaustive list of affected CPUs or is it useful only for warranty extension ? In the second case, why those CPUs are not covered by warranty extension ?
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Looks like they are trying to do the absolute minimal extra cost which can tame the public outcry...
 
Again...this was possible chip damage issue. Most people will never know of the issue occurring.
They should of been required to do a recall and contact any email/phone# with a history of purchasing them and contact them to notify them. (especially as they knowingly kept public unaware there was possible via issue for 2yrs on top of the voltage issue)

CPU's last a long time (I stayed on my old one for a decade) & any premature death can shaft someone (especially if its a younger person who can't afford to just repalce it when needed). Intel's issue will likely harm someone even w/ extended warranty.
 
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Yes, thanks to steve from gn.
This had little to nothing to do with his tirade being mad because intel doesn't find him important enough to keep responding to.

We can be certain of one thing, all steve or any other mostly faux outraged(to get your views) techtuber has done is make everyone think when their PC crashes it will be intel's fault from now on, even if is isn't(because we all know win10/11 and all the other random software/hardware in everyone's PC is perfect).

If your CPU is on the list and it crashes pretty much every time when you put it under a real load and you can't figure out why then RMA it. That part sucks, and it is definitely intel's fault for being so late to the party. But RMA it, don't listen to this drek about how some guy on /r had trouble getting an RMA through.
Find out for yourself.
 
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peterf28 said:
What about my i5-13500 ? I had some explorer.exe crashes lately.
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13500 isn't a RPL die and there's no reason to believe it's affected by this issue. You should troubleshoot your machine as normal.
YSCCC said:
No special news and assumes it's still 1 or 3 years default, better RMA it first, under current pressure they likely will do it more promptly
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This is not good advice you should not arbitrarily try to RMA this CPU.
 
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jp7189 said:
I haven't seen this mentioned, but did they waive the $25 advanced replacement fee? Are they sending all RMAs in advance? That would seem to be the least they could do. Personally, if I had to RMA, I'd want to make sure I had a CPU in hand before sending mine back just in case they run out of stock or have other delays.
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Last I heard they're still doing that replace before return. I read somewhere (maybe VideoCardz) that customer sends a photo of their processor with a date or something like that in the shot. Then Intel will send a replacement and when the customer gets it they send back the faulty one.

Like I said, that was the last I've heard, so I'm not absolutely sure it still applies. I'm running an AMD system so I haven't needed to really look into it.

Hope that helps.
 
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ingtar33 said:
no, they initially announced it wouldn't cover oem and trays, then they announced it would, then they announced it depends. then GN got on their case, so they have defined the "depends" answer.
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LOL. Gn was on their case? He is nobody.

Again - they had addressed this already on their friday announcement.
 
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LolaGT said:
Yes, thanks to steve from gn.
This had little to nothing to do with his tirade being mad because intel doesn't find him important enough to keep responding to.

We can be certain of one thing, all steve or any other mostly faux outraged(to get your views) techtuber has done is make everyone think when their PC crashes it will be intel's fault from now on, even if is isn't(because we all know win10/11 and all the other random software/hardware in everyone's PC is perfect).

If your CPU is on the list and it crashes pretty much every time when you put it under a real load and you can't figure out why then RMA it. That part sucks, and it is definitely intel's fault for being so late to the party. But RMA it, don't listen to this drek about how some guy on /r had trouble getting an RMA through.
Find out for yourself.
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Wow, sounds like you took a YT personalities words as a personal attack! Lol... All he has done is show the information he and others has uncovered and found out and made videos about it. Are you trying to say his information is false? If so let us all know and back it up with facts from sources.

Maybe if you do that and establish a base audience you'll save thousands of people from exchanging a perfectly fine CPU!!! That is if your facts dispute what Intel themselves has admitted to of course. They don't even know how many CPUs were released to the public that already had the oxidation issues. Intel said that too.
 
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Guardians Bane said:
Wow, sounds like you took a YT personalities words as a personal attack! Lol... All he has done is show the information he and others has uncovered and found out and made videos about it. Are you trying to say his information is false? If so let us all know and back it up with facts from sources.

Maybe if you do that and establish a base audience you'll save thousands of people from exchanging a perfectly fine CPU!!! That is if your facts dispute what Intel themselves has admitted to of course. They don't even know how many CPUs were released to the public that already had the oxidation issues. Intel said that too.
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Steve's Gamer Nexus High and many other snoozetuber gaming pundits have used terms like 100% failure rate, Intel are scumbags, the world is going to end because my cpu died and now I can't play League of Legends because Intel won't do my RMA.

Intel is going through a rough patch and they need to correct the ship and they will. The US govt will make sure of it. Did you know that the alphabet gangs are going after Nvidia? All of tech is in a bad way and we are in a AI bubble that has busted.

Im doing the best I can to be part of the solution but what about all of the entitled gamers out there who want an easy button for everything and whine and complain and leverage social media in order to gain attention and fame. Intel will not be able to please everyone and every situation under the sun, they are in survival mode and their stock has dipped below 20 dollars, which means Im going to buy more stock tomorrow so I can entitle myself to more money down the road.
 
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holybytes said:
Steve's Gamer Nexus High and many other snoozetuber gaming pundits have used terms like 100% failure rate, Intel are scumbags, the world is going to end because my cpu died and now I can't play League of Legends because Intel won't do my RMA.

Intel is going through a rough patch and they need to correct the ship and they will. The US govt will make sure of it. Did you know that the alphabet gangs are going after Nvidia? All of tech is in a bad way and we are in a AI bubble that has busted.

Im doing the best I can to be part of the solution but what about all of the entitled gamers out there who want an easy button for everything and whine and complain and leverage social media in order to gain attention and fame. Intel will not be able to please everyone and every situation under the sun, they are in survival mode and their stock has dipped below 20 dollars, which means Im going to buy more stock tomorrow so I can entitle myself to more money down the road.
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Wow! God bless you and goog luck!
 
So bascially: You payed for the cpu (in many cases, you payed a lot of money), and if you are aware of the issue and you know this is happening, good for you, you may get a new CPU in exchange for a defective product intel sold you (either be because of fabrication and/or extreme voltage and/or microcode bug).

If you don't know this is happening, and you don't know that most likely your 13th or 14th gen intel cpu may be the culprit of your troubles.... well, tough luck.

In the race to staying at the top of the charts, king of the CPUs, etc. intel pushed it too hard, and now the loyal and casual buyers have to deal with the issues and suffer the annoyance to RMA with a giant who only cares, like all industry giants, about money.

A recall will mean admiting they did something wrong or that theres something wrong with a big enough number of the product they sold, and they will not do that.
They are already in a bad situation (on which they put themselves), now is damage control time!

Some brands get the message, act fast and accordingly; others don't. Some brands survive this kind of situations, others don't. Intel will most likely survive at the cost of a few thousands of employees.
 
holybytes said:
Steve's Gamer Nexus High and many other snoozetuber gaming pundits have used terms like 100% failure rate, Intel are scumbags, the world is going to end because my cpu died and now I can't play League of Legends because Intel won't do my RMA.

Intel is going through a rough patch and they need to correct the ship and they will. The US govt will make sure of it. Did you know that the alphabet gangs are going after Nvidia? All of tech is in a bad way and we are in a AI bubble that has busted.

Im doing the best I can to be part of the solution but what about all of the entitled gamers out there who want an easy button for everything and whine and complain and leverage social media in order to gain attention and fame. Intel will not be able to please everyone and every situation under the sun, they are in survival mode and their stock has dipped below 20 dollars, which means Im going to buy more stock tomorrow so I can entitle myself to more money down the road.
Click to expand...
Huh? What's all that got to do with my comment to the og comment? They were slamming a YT with emotions and feelings. I've watched the vid GN put out and they back up all the claims with On Screen evidence. Yeah they said some feeling based things too. I'm not getting into the tech industry as a whole on an article about Intel's attempt to appease customers.
 
RodroX said:
So bascially: You payed for the cpu (in many cases, you payed a lot of money), and if you are aware of the issue and you know this is happening, good for you, you may get a new CPU in exchange for a defective product intel sold you (either be because of fabrication and/or extreme voltage and/or microcode bug).

If you don't know this is happening, and you don't know that most likely your 13th or 14th gen intel cpu may be the culprit of your troubles.... well, tough luck.

In the race to staying at the top of the charts, king of the CPUs, etc. intel pushed it too hard, and now the loyal and casual buyers have to deal with the issues and suffer the annoyance to RMA with a giant who only cares, like all industry giants, about money.

A recall will mean admiting they did something wrong or that theres something wrong with a big enough number of the product they sold, and they will not do that.
They are already in a bad situation (on which they put themselves), now is damage control time!

Some brands get the message, act fast and accordingly; others don't. Some brands survive this kind of situations, others don't. Intel will most likely survive at the cost of a few thousands of employees.
Click to expand...
This is exactly what I have been trying to say to the Intel fanboys. Most people aren't going to know what's wrong. OEM pre-builds are the main use of these CPUs. And a majority of the general public doesn't even know what a BIOS is or what is going on with their PC. I've been saying Intel should go to mainstream media and make these issues known to the rest of the world and show how they plan on helping everyone affected while again.
 
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