Kith,
I understand that. Some people would rather have a box that hums and plugs in and just `works.' They won't want nor need to know how or why it works. They won't be able to troubleshoot it hardware-wise themselves, nor know a damn thing about it. They are still required however to plug in their own hard drives and configure the RAID if they wish it. There are markgets for NAS. But it's getting to be silly how many home-target NAS are being pushed out there that cost a ridiculous amount of money for what is essentially a computer that needs HDD's. For that cost, you might as well build your own computer. Or just take any old computer, but gigabit lan in it, fill with HDD's and run FreeNas. All problems solved on the cheap.
Support? Laughable. You'll talk to someone in Duabi or New Dheli or whereever, they'll tell you to unplug it, reset your router, plug it back in, push the power button and wait for it to re-connect. They can't help you with HARD DRIVE problems which is the SOLE purpose of the thing--to serve from HDD's.
I'm all for an attractive easy headless case with built in parts for HDD's. But for $400 and higher for this thing? Please. Any fool reading this website can NewEgg the parts needed, child's play, and have a NICE looking little microatx box housing the SAME capacity and function for less money. The issue with that? Requires a little elbow greace to assemble? Are these the same people who can't change their own tire? ... Probably. There went my whole argument.