"Unfortunately, a lot of that unraveled when Alan started experiencing hardware and support issues that Acer just wasn’t able to address as smoothly as competing vendors (namely, Apple)"
Chris, it's not that it wasn't able to address 'issues' as smoothly as Apple, it's simply that it had an issue period. This on going disease, and I'm going to call it a disease because that's what it is, of comparing everything to apple, when they have MORE issues despite a high price tag, needs to stop. The reason I say that is that it's not like as soon as Apple has an issue everyone jumps on it and takes notice. But when a non-Apple device has an issue, everyone then makes an issue of it in order to protect mother-ship apple. Apple's antenna-gate issue was far more serious than this, and talked about, but only minimally. "You're holding it wrong". Got to love when apple gets desperate to make a good impression.
Another example is everyone assumes everything is copied from apple and they have a tizzy if something appears to be so.. But the double standard is that if it's reversed, no one cares. THAT is because people have been brainwashed to watch for that. Like for example, what would happen if all Windows PC's decided to copy the notion of using the power PC processor back in the day and they ditched all x86 and Intel etc. They would have been crucified for it, made fun of etc. But notice how when apple simply recompiled their OS to use the x86 platform, something Windows has used all along, no one noticed. THAT, again, demonstrates the influence of apple's hypnosis and deceptive advertising on the unsuspecting... Please stop comparing everything to apple... Unless you are also willing to come down hard on them for every screw up they have, and there have been a lot. A company that dares to make fun as if the other guy gets the cold, but then turns around to have 1/2 million macs catch mac defender, when the user base is 1/10th that of windows install base, looks foolish. And as it went down, that other malware that targeted java on both platforms. Guess who got infected? It wasn't windows as they had their patch up and ready.