[SOLVED] Intel UHD 620 video issues with Premiere Pro

pragmobiler

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Nov 12, 2013
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Hi, I have a new Asus UX430UA-DH74 ultrabook which has the Intel 620 UHD graphics. All the drivers are updated and all Windows 10 updates are installed. In Premiere pro 2017 and 2018, the preview window shows the edited videos in distorted colors - green and yellow variations only, seemingly. I found a solution online to this - to disable the option "Mercury Playback Engine GPU acceleration (OpenCL)" in Premiere, and use this mode "Mercury Playback Engine Software Only". However presumably this will slow down playback and rendering, if it can't use the GPU. How can this issue be resolved? there obviously is some incompatibility between the 620 graphics GPU and Adobe Premiere Pro.

A screenshot of the problematic preview window showing the color distortion: https://prnt.sc/l16nwc The default option that causes the problem is in this screenshot: http://prntscr.com/l16fp0

Many thanks in advance for any assistance.
 

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