Question Intermittent Network drop issue

[TracerTK]

Hi everyone, I've tried everything I can think to solve this problem and can't seem to figure out what's causing this issue.

Summary: My network will randomly drop on my desktop for 10 to 20 seconds and come back. the only thing that pops up in event viewer when it happens is a "DistributedCOM Event 10016 warning" When this happens, webpages fail to load, if I'm playing a game I'm disconnected, discord get disconnected, ect. My system is connected via ethernet to my modem.

Specs:
Asus Z370-A 2 motherboard Bios revision 2403
Intel i7-9700K
32GB Kingston DDR4 RAM
Asus RTX 2080 Super
Samsung 860 EVO 2TB SSD
Windows 10 20H2 (19042.789)

Things I have tired:
Updated network drivers - issue remains
Ran latest Windows updates - issue remains
Tried different port on modem and a different Ethernet cable - issue remains
I have an AMD computer connected to the same modem - AMD machine doesn't have this issue

There are no other errors that are present in the event viewer when this happens. It just started today and has happened 6 or 7 times now. I can't think of anything else to try at this point.

 

[Lutfij]

Welcome to the forums, newcomer!

Did you install the network drivers for your platform in an elevated command, i.e, Right click installer>Run as Administrator? You might want to specify what the make and model of the modem is. You should also see if the modem is pending any firmware updates.

 

[TracerTK]

Thanks for the quick reply.

I ran the driver update again as an admin for the 1219-V network controller and reset the modem to factory settings.

Modem: Motorola MG7540 - No firmware updates

 

[bill001g]

Leave a constant ping run to your router IP and see if you get interruptions in this when you see a outage. This is more to confirm that the problem is a simple network issue inside your pc rather than something more complex.

 

[TracerTK]

I ran a constant ping for almost two hours and did not experience any issues.

Ping statistics for 192.168.0.1:
Packets: Sent = 5515, Received = 5515, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 27ms, Average = 0ms

The only other thing that it could possibly be is that a new wireless HP printer was added to my network the other day. I have disconnected the printer and factory reset my modem. I will continue to monitor this situation but could it possibly be the wireless printer causing this problem? Has anyone ever heard of network drops with the addition of a printer? The print isn't connected to any computer and is an Officejet 5255.

 

[bill001g]

So you say running the ping command "fixed" the problem, you no longer see drops OR you still see the drops but ping is fine.

For a printer to break another device you would have to some kind of ip conflict. You would defiantly see that on the ping command.

 

[TracerTK]

Thanks for the support everyone. After setting my modem back to factory settings the issue never came back. I believe there may have been an ip conflict with the addition of the wireless printer and will add it back to the network to see if I can replicate the issue.