Hello all,
I've been trawling the web in hopes of finding a solution to my problem, but alas, to no avail. I have decided to make my own thread to try and get this sorted.
The problem.
I used to have a Netgear DG834 but after experiencing the following problem, I got my parents old Netgear DGN2200, again, to no avail.
A while ago, I started having problems with my internet connection. It drops out for maybe 30 seconds, and then reconnects, but, sometimes it drops out and requires a reboot through the 192.168 etc or pushing the power button off and on before it will reconnect. It happens no matter what, but seems to be exacerbated by having many devices connected at a time. I have tried changing the router wireless channel, and have also checked what wireless signals are in the airwaves but there is little to no interference, and none on the wireless channel my router is using.
Could my digital radio be the problem? It is positioned quite close to the router, but the dropouts happen regardless of whether it is on or off. I have moved the router around my house, away from all possible places interference could occur. I have changed the splitter, and also the wire running from the splitter into the router. I have also moved my router to the phone socket where the phone line where it comes into the house to rule out faulty wiring. I can post pics of the router config GUI when I get home, can't access it from work RN.
It occurs roughly every 10 minutes or so, but it varies and I have seen it happen within a few minutes of the first occurrence. The lights on the old router that signified internet connection went orange before going green again after about 30 seconds. I never had to power cycle the old router, that is a problem with the new router. My download speeds are typical of england, 450 600 kbs down, 100 - 150 up at peak times. All my neighbors get the same speed, and fibre has not been rolled out and according to the BT website, it wont be anytime soon. My next door neighbor has the same speeds, but has never experienced a drop out while I play with him on bf3 etc.
At any one time, there can be various devices connected. There are 3 ps3s in my house, 3 iphones, 2 android phones, a blackberry, 2 amazon kindles, 3 laptops. (My parents and my two brothers). I have never had all connected at once, but usually, there will be at least 2 phones, 1, 2 or all of the ps3s, at least one laptop, maybe 2, never 3 connected all at once. So maybe between 3 - 6 devices at any one time, with constant dropouts every 10 minutes, maybe more, maybe less, and the length of time the dropouts last for is varied, but more recently after getting the new router, I sometimes need to power cycle the router to get it back working.
This is literally driving me nuts, could it just be a case of needing a better router? I've always dismissed that general "Oh you're having trouble? throw money @ problem to fix" advice, but this once I'll listen if that is the case.
Any help at all will be much appreciated.
Thanks,
James
----------
EDIT
----------
The issue seems to have been fixed. BT upgraded the connection, we got sent out a letter, now we get 700 KBs down! Marvelous! However, it wasn't until I ran a new wire from the master phone box where the line comes in that I fixed it. Faulty wiring it would seem after all. My house is only 25 Years old, but still, to anyone who has this issue with DNS desync, it seems to be fixable by getting a new master line box and running a wire directly from that to the router, and also dont connect a phone to the same splitter.
I've been trawling the web in hopes of finding a solution to my problem, but alas, to no avail. I have decided to make my own thread to try and get this sorted.
The problem.
I used to have a Netgear DG834 but after experiencing the following problem, I got my parents old Netgear DGN2200, again, to no avail.
A while ago, I started having problems with my internet connection. It drops out for maybe 30 seconds, and then reconnects, but, sometimes it drops out and requires a reboot through the 192.168 etc or pushing the power button off and on before it will reconnect. It happens no matter what, but seems to be exacerbated by having many devices connected at a time. I have tried changing the router wireless channel, and have also checked what wireless signals are in the airwaves but there is little to no interference, and none on the wireless channel my router is using.
Could my digital radio be the problem? It is positioned quite close to the router, but the dropouts happen regardless of whether it is on or off. I have moved the router around my house, away from all possible places interference could occur. I have changed the splitter, and also the wire running from the splitter into the router. I have also moved my router to the phone socket where the phone line where it comes into the house to rule out faulty wiring. I can post pics of the router config GUI when I get home, can't access it from work RN.
It occurs roughly every 10 minutes or so, but it varies and I have seen it happen within a few minutes of the first occurrence. The lights on the old router that signified internet connection went orange before going green again after about 30 seconds. I never had to power cycle the old router, that is a problem with the new router. My download speeds are typical of england, 450 600 kbs down, 100 - 150 up at peak times. All my neighbors get the same speed, and fibre has not been rolled out and according to the BT website, it wont be anytime soon. My next door neighbor has the same speeds, but has never experienced a drop out while I play with him on bf3 etc.
At any one time, there can be various devices connected. There are 3 ps3s in my house, 3 iphones, 2 android phones, a blackberry, 2 amazon kindles, 3 laptops. (My parents and my two brothers). I have never had all connected at once, but usually, there will be at least 2 phones, 1, 2 or all of the ps3s, at least one laptop, maybe 2, never 3 connected all at once. So maybe between 3 - 6 devices at any one time, with constant dropouts every 10 minutes, maybe more, maybe less, and the length of time the dropouts last for is varied, but more recently after getting the new router, I sometimes need to power cycle the router to get it back working.
This is literally driving me nuts, could it just be a case of needing a better router? I've always dismissed that general "Oh you're having trouble? throw money @ problem to fix" advice, but this once I'll listen if that is the case.
Any help at all will be much appreciated.
Thanks,
James
----------
EDIT
----------
The issue seems to have been fixed. BT upgraded the connection, we got sent out a letter, now we get 700 KBs down! Marvelous! However, it wasn't until I ran a new wire from the master phone box where the line comes in that I fixed it. Faulty wiring it would seem after all. My house is only 25 Years old, but still, to anyone who has this issue with DNS desync, it seems to be fixable by getting a new master line box and running a wire directly from that to the router, and also dont connect a phone to the same splitter.
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