• Happy holidays, folks! Thanks to each and every one of you for being part of the Tom's Hardware community!

Internet Dropping A lot after moving router and modem

T_AA_S

Commendable
Mar 23, 2016
1
0
1,510
Ever since moving the router and the modem from the basement of a three floor house, to the main room, there has been a much better signal at the top floor.

However, there are intervals where both the wan and lan will completely drop connection. It doesn't matter if you are near the wirelss or not, everything will just stop for a good 2 minutes, then come back online.

I've tried resetting, moving, turning it off and on, and nothing seems to work.

How can I fix this?

 
Solution
WAN drops after moving your modem, if you are using a DSL modem then you might have changed your telephone plug from the basement to a faulty modem plug at the main room. to be sure you should try to plug your modem and router again in the basement as the same old setup and take a look at your DSL SNR values and then compare it with the values you got from the main room plug, to do so:

1. in the router configurations page, go to status or DSL status, you should find there something called Signal-to-noise ratio (SNR) and SNR margin and see the values that you have.then take a look at this page to know if your ratio is good:
http://www.speedguide.net/faq/what-is-considered-good-dsl-noise-margin-snr-355

2. if you suffer low SNR ratio you...
WAN drops after moving your modem, if you are using a DSL modem then you might have changed your telephone plug from the basement to a faulty modem plug at the main room. to be sure you should try to plug your modem and router again in the basement as the same old setup and take a look at your DSL SNR values and then compare it with the values you got from the main room plug, to do so:

1. in the router configurations page, go to status or DSL status, you should find there something called Signal-to-noise ratio (SNR) and SNR margin and see the values that you have.then take a look at this page to know if your ratio is good:
http://www.speedguide.net/faq/what-is-considered-good-dsl-noise-margin-snr-355

2. if you suffer low SNR ratio you would have WAN drops 100% because there is no sync or little sync, then you should be concerned to check your wall plug for weak connection or humidity.

hope it helps
 
Solution