Internet suddenly super slow for entire household after installing DISH satellite

[chloefranks]

I recently moved into a new house, and my internet was working fine for a few weeks but then it suddenly got horribly slow. I sometimes can't even watch Youtube videos on 240p. I'll try playing online games that I used to play before but the ping can be anywhere from 200-2000. I'm always connected to my network but sometimes the internet will just go down completely for a few minutes and then come back for a few seconds before going out again.

We have about 6-8 devices connected in the household (3-4 laptops, 3-4 smartphones) and never had a problem before. We did recently have a DISH satellite mounted onto our roof and the internet started acting up shortly after that. Could the satellite have an effect or is that just coincidence?

Here is my speedtest.net results when im wireless

(for some reason it isnt showing for me so its: Ping- 3ms Download- 15.22Mbps Upload- 14.01Mbps)

Here are my speedtest.net results when im connected directly to the router

(Ping- 3ms Download- 29.02Mbps Upload- 19.01Mbps)

*Note: internet works perfectly when connected directly

 

[junkeymonkey]

maybe they goofed this part of the install ??

http://www.ehow.com/how_4531069_align-satellite-dish-meter.html

 

[COLGeek]

Are you getting internet service via Dish? If not, this is likely a coincidental issue. Have you contacted your ISP for assistance?

Also, have you restarted your router lately?

 

[Alabalcho]

If your Dish receiver is connected to the Internet, it could be downloading updates / movie-on-demand. Unplug the receiver from the power, and try again.

 

[COLGeek]

If your Dish receiver is connected to the Internet, it could be downloading updates / movie-on-demand. Unplug the receiver from the power, and try again.

A good possibility as well!

 

[junkeymonkey]

I did read one thing a guy said the dish receiver box seemed to emit the same 2.4 signal as his wireless internet ?? maybe some kind of conflict there ??

kinda whats said here

https://support.dish.com/viewtopic.php?f=6&t=12616

http://www.dslreports.com/forum/r27489080-DISH-Dish-box-causing-2-4GHz-interference

 

[jsmithepa]

*Note: internet works perfectly when connected directly

If by this you mean bypassing WIFI works perfectly when it's something definitely inside your home, not a fault of the ISP.

Recommend reboot everything, if not already done so. Two things we tech support always ask is: (1)Plugged in? (2)Reboot?

 

[chloefranks]

I'm thinking now I just have a problem with my signal strength or reach, as the closer I get to my router the better my connection is. This house is bigger than the last one I had so I may need to get a range extender.