[SOLVED] iPhone photos compatible with Microsoft laptop?

[bazzaaa1974]

I’ve backed up my iPhone photos to my Microsoft laptop and they’re saved as JPEG files however the laptop won’t recognise them on the laptop, is that because the two devices aren’t compatible or do I need a program that doesn’t come as standard with windows to open them?

 

[USAFRet]

What error message do you actually see?
They should work.

How did you do this "backup"?

 

[kerberos_20]

https://www.microsoft.com/en-us/p/heif-image-extensions/9pmmsr1cgpwg#activetab=pivot:overviewtab
install this

 

[bazzaaa1974]

What error message do you actually see?
They should work.

How did you do this "backup"?

I’ve copied all my photos onto a flash drive using a lightning port and the files app.

error message i get is filename.HEIC It appears we don’t support this file format.
I downloaded the HEIF image extensions app that kerberos_20 suggested but it only recognises a small number of the files I have and I got the error message: this file isn’t playable, this might be because the file is unsupported or the file extension is incorrect.

 

[kerberos_20]

ofc images arent playable, for videos you need hevc codec
https://www.microsoft.com/en-us/p/hevc-video-extensions/9nmzlz57r3t7#activetab=pivot:overviewtab

or if you dont wanna pay for licence, you can use different video player

VLC: Official site - Free multimedia solutions for all OS! - VideoLAN

www.videolan.org

 

[USAFRet]

I’ve copied all my photos onto a flash drive using a lightning port and the files app.

error message i get is filename.HEIC It appears we don’t support this file format.
I downloaded the HEIF image extensions app that kerberos_20 suggested but it only recognises a small number of the files I have and I got the error message: this file isn’t playable, this might be because the file is unsupported or the file extension is incorrect.

HEIC is a whole new file format.
Did not exist when Win 10 was released.

https://www.windowscentral.com/how-open-heic-and-hevc-files-windows-10s-photos-app

HEIF Image Extensions - Microsoft Apps

The HEIF Image Extension enables Windows 10 devices to read and write files that use the High Efficiency Image File (HEIF) format. Such files can have a .heic or .heif file extension. Images that are stored in HEIF files that have the .heic file extension are compressed using the HEVC format...

www.microsoft.com

 

[Deleted member 14196]

That’s not the way to copy them all you have to do is plug your phone into the Microsoft laptop and let Microsoft pull the photos in