[SOLVED] IRQL_NOT_LESS_OR_EQUAL Blue screen when playing games

Jan 8, 2022
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I recently did a clean install of Windows 11 on my laptop, and hoped that it might resolve some of my previous issues. However, I still get blue screens when playing games. I suspect it is a RAM issue, however I don't want to pay for new RAM and repair without making sure. Minidump file is as follows:


Loading Dump File [C:\Windows\Minidump\010822-12390-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: srv* Executable search path is: Windows 10 Kernel Version 22000 MP (16 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Edition build lab: 22000.1.amd64fre.co_release.210604-1628 Machine Name: Kernel base = 0xfffff800`26800000 PsLoadedModuleList = 0xfffff800`27429750 Debug session time: Sat Jan 8 17:21:40.937 2022 (UTC - 5:00) System Uptime: 0 days 15:16:40.591 Loading Kernel Symbols ............................................................... ................................................................ ................................................................ .................... Loading User Symbols Loading unloaded module list .......................... For analysis of this file, run !analyze -v nt!KeBugCheckEx: fffff800`26c159c0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff800f`2eca04d0=000000000000000a 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: 0000000000006160, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff80026a14fd6, address which referenced memory Debugging Details: ------------------ KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 2858 Key : Analysis.DebugAnalysisManager Value: Create Key : Analysis.Elapsed.mSec Value: 18609 Key : Analysis.Init.CPU.mSec Value: 436 Key : Analysis.Init.Elapsed.mSec Value: 34337 Key : Analysis.Memory.CommitPeak.Mb Value: 78 Key : WER.OS.Branch Value: co_release Key : WER.OS.Timestamp Value: 2021-06-04T16:28:00Z Key : WER.OS.Version Value: 10.0.22000.1 FILE_IN_CAB: 010822-12390-01.dmp BUGCHECK_CODE: a BUGCHECK_P1: 6160 BUGCHECK_P2: 2 BUGCHECK_P3: 0 BUGCHECK_P4: fffff80026a14fd6 READ_ADDRESS: fffff80027505450: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse 0000000000006160 BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXWINLOGON: 1 CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: Risk of Rain 2.exe TRAP_FRAME: ffff800f2eca0610 -- (.trap 0xffff800f2eca0610) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=000000000000614f rdx=ffffd20b73c571c0 rsi=0000000000000000 rdi=0000000000000000 rip=fffff80026a14fd6 rsp=ffff800f2eca07a0 rbp=ffff800f2eca0849 r8=ffffd20b520f8c30 r9=000000000000001e r10=0000000000000000 r11=0000000000000000 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na po nc nt!KiAbTryIncrementIoWaiterCounts+0x6: fffff800`26a14fd6 80791100 cmp byte ptr [rcx+11h],0 ds:00000000`00006160=?? Resetting default scope STACK_TEXT: ffff800f`2eca04c8 fffff800`26c285a9 : 00000000`0000000a 00000000`00006160 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx ffff800f`2eca04d0 fffff800`26c24700 : fffff800`22f3d000 ffffd20b`52174040 00000000`ffffffff 00000000`00000105 : nt!KiBugCheckDispatch+0x69 ffff800f`2eca0610 fffff800`26a14fd6 : fffff800`27535bc0 00000000`00000001 ffffd20b`73c570c0 fffff800`22cc8180 : nt!KiPageFault+0x440 ffff800f`2eca07a0 fffff800`26b34132 : fffff800`22cc8180 00000000`ffffffff 00000000`00000000 00000000`00000000 : nt!KiAbTryIncrementIoWaiterCounts+0x6 ffff800f`2eca07d0 00000000`00000000 : 00000000`00000000 00000000`00000000 fffff800`22cc8180 ffffd20b`73c570c0 : nt!KiAbProcessContextSwitch+0x242 SYMBOL_NAME: nt!KiAbTryIncrementIoWaiterCounts+6 MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe IMAGE_VERSION: 10.0.22000.376 STACK_COMMAND: .cxr; .ecxr ; kb BUCKET_ID_FUNC_OFFSET: 6 FAILURE_BUCKET_ID: AV_nt!KiAbTryIncrementIoWaiterCounts OS_VERSION: 10.0.22000.1 BUILDLAB_STR: co_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {a14e8f1a-d7bc-4995-3770-3a2d50e87f2d} Followup: MachineOwner ---------

Really hope someone can decipher anything important in the dumb file, I know I cant
Thanks in advance :)
 
Solution
GPU drivers caused that crash

Crash mentions dxgmms2!VidSchiWorkerThread+0xca
dxgmms2 = directX. 99% of time I see it I can say its GPU, other 1% is sound drivers.
Rest of line looks to me to be Video Scheduler Worker which sure looks like GPU work
Dec 15 2021nvlddmkm.sysNvidia Graphics Card driver http://www.nvidia.com/

I seen a few people with problems with those drivers recently.
could have been why Risk of Rain crashed on last BSOD as well.

There aren't any newer yet as I can see Ge force Experience offering me those drivers now. (Decides to skip them for now)
Try running DDU in safe mode and either
1. reinstall drivers from Nvidia or
2, After restarting from safe mode, run...
  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.
Memtest is created as a bootable USB so that you don’t need windows to run it, just to make it.
 
  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.
Memtest is created as a bootable USB so that you don’t need windows to run it, just to make it.
I've run memtest several times with several passes each, never came up with any errors. Minidump is here: https://drive.google.com/file/d/1fFjuccjVor-TMhXCIbFyig5gpkj6J3_j/view?usp=sharing
 
Hi, I ran the dump file through the debugger and got the following information: https://jsfiddle.net/nb2xwe1m/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:010822-12390-01.dmp (Jan 8 2022 - 17:21:40)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: Risk of Rain 2.exe)
Uptime:0 Day(s), 15 Hour(s), 16 Min(s), and 40 Sec(s)

Comment: I'm not sure what this driver is: rtucx22x64.sys Potentially a rootkit, or maybe a Realtek driver. More searching/study is needed.

System: ROG Zephyrus G14
Homepage: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-series/

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
its initials did make me wonder if it was a realtek driver. I didn't find it on that link, i had looked.

After further digging
rtump64x64.sys: v10.45.0308.2021 - Realtek USB GBE Ethernet Controller Driver
rtucx21x64.sys: v10.46.0406.2021ucx is also a network driver.

I just don't like mysteries. New drivers are okay.
 
Last edited:
I ran the dump file through the debugger and got the following information: https://jsfiddle.net/5rfsvznb/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:011022-15109-01.dmp (Jan 10 2022 - 16:17:54)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 16 Hour(s), 39 Min(s), and 27 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
GPU drivers caused that crash

Crash mentions dxgmms2!VidSchiWorkerThread+0xca
dxgmms2 = directX. 99% of time I see it I can say its GPU, other 1% is sound drivers.
Rest of line looks to me to be Video Scheduler Worker which sure looks like GPU work
Dec 15 2021nvlddmkm.sysNvidia Graphics Card driver http://www.nvidia.com/

I seen a few people with problems with those drivers recently.
could have been why Risk of Rain crashed on last BSOD as well.

There aren't any newer yet as I can see Ge force Experience offering me those drivers now. (Decides to skip them for now)
Try running DDU in safe mode and either
1. reinstall drivers from Nvidia or
2, After restarting from safe mode, run windows update and let windows find older Nvidia drivers from its update Catalog

 
Solution
GPU drivers caused that crash

Crash mentions dxgmms2!VidSchiWorkerThread+0xca
dxgmms2 = directX. 99% of time I see it I can say its GPU, other 1% is sound drivers.
Rest of line looks to me to be Video Scheduler Worker which sure looks like GPU work
Dec 15 2021nvlddmkm.sysNvidia Graphics Card driver http://www.nvidia.com/

I seen a few people with problems with those drivers recently.
could have been why Risk of Rain crashed on last BSOD as well.

There aren't any newer yet as I can see Ge force Experience offering me those drivers now. (Decides to skip them for now)
Try running DDU in safe mode and either
1. reinstall drivers from Nvidia or
2, After restarting from safe mode, run windows update and let windows find older Nvidia drivers from its update Catalog

I got rid of the drivers, and just let windows find drivers on its own. It hasn't crashed in 5 or 6 days. I wish I could get updated drivers but I don't think I can. Old drivers aren't so bad and are much better than constant crashes. Thank you :)