I am trying to install new RAM in my ASUS x555QA laptop. I bought a crucial 16gb DDR4 memory module, which the Crucial scanner said was compatible with my system.
After I installed it, I often get a Blue Screen of Death. The error message usually, but not always, is irql_not_less_or_equal. It stops when I take the memory out.
I have an AMD 12 processor. The laptop arrived with 8gb of memory (non-removable).
There has been one time where it did not go straight to the BSOD. I worked with a word processor for about two hours, but when I unplugged the laptop, it immediately went to a BSOD.
Is it just that the RAM is not compatible with the system? I'm trying to decide if I should just return the RAM to Crucial for a refund. But if I can get 24gb of RAM on the laptop, I'd like to.
After I installed it, I often get a Blue Screen of Death. The error message usually, but not always, is irql_not_less_or_equal. It stops when I take the memory out.
I have an AMD 12 processor. The laptop arrived with 8gb of memory (non-removable).
There has been one time where it did not go straight to the BSOD. I worked with a word processor for about two hours, but when I unplugged the laptop, it immediately went to a BSOD.
Is it just that the RAM is not compatible with the system? I'm trying to decide if I should just return the RAM to Crucial for a refund. But if I can get 24gb of RAM on the laptop, I'd like to.