Hello internet.
I have been troubleshooting my SO's rig for the past few months and have no been able to solve this issue on my own. His computer with crash most commonly during Unity games, but will also crash during Youtube/Word/just idling. We have ran sfc with no errors and memtest with no errors. We uninstalled Kapersky and switched to BitDefender and still issues. Hopefully someone else will have better luck than me. He is about ready to throw his PC in a canyon.
All drivers in Device Manager are up to date. We are running Windows Updates for the 2021 09 at this moment but it has been an issue so long I doubt that will solve it.
Specs:
AMD Ryzen 3 2200G with Radeon Vega Graphics 3.50 GHz
64-bit operating system, x64-based processor
OS Build 19042.1165
Windows 10 Home
Radeon RX 5700
Mini dump here https://drive.google.com/drive/folders/1FV2ui3Y2FWfjhQi4ll72G7VyWAg36Xlx
WhoCrashed:
On Sat 9/18/2021 4:09:04 PM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\091821-11718-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71D0)
Bugcheck code: 0xA (0xFFFF87068F9F111A, 0x2, 0x0, 0xFFFFF807808EBF01)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug. This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 9/18/2021 4:09:04 PM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: dxgmms2.sys (dxgmms2+0x72CA)
Bugcheck code: 0xA (0xFFFF87068F9F111A, 0x2, 0x0, 0xFFFFF807808EBF01)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\dxgmms2.sys
product: Microsoft® Windows® Operating System company: Microsoft Corporation description: DirectX Graphics MMS
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug. This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out. The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Mon 9/6/2021 10:04:45 AM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\090621-11171-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71D0)
Bugcheck code: 0x3B (0x80000003, 0xFFFFF8003533ABC8, 0xFFFFA906954A6C60, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 8/30/2021 9:14:59 PM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\083021-5968-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71D0)
Bugcheck code: 0x139 (0x3, 0xFFFF9F80E2308D50, 0xFFFF9F80E2308CA8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 8/21/2021 9:20:33 AM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\082121-7906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71D0)
Bugcheck code: 0x139 (0x3, 0xFFFFCD00459BEA60, 0xFFFFCD00459BE9B8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 8/15/2021 8:48:20 PM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\082021-15296-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71D0)
Bugcheck code: 0xA0 (0x10E, 0xA, 0xE16B, 0xADAA)
Error: INTERNAL_POWER_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This bug check indicates that the power policy manager experienced a fatal error. This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue). The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
I have been troubleshooting my SO's rig for the past few months and have no been able to solve this issue on my own. His computer with crash most commonly during Unity games, but will also crash during Youtube/Word/just idling. We have ran sfc with no errors and memtest with no errors. We uninstalled Kapersky and switched to BitDefender and still issues. Hopefully someone else will have better luck than me. He is about ready to throw his PC in a canyon.
All drivers in Device Manager are up to date. We are running Windows Updates for the 2021 09 at this moment but it has been an issue so long I doubt that will solve it.
Specs:
AMD Ryzen 3 2200G with Radeon Vega Graphics 3.50 GHz
64-bit operating system, x64-based processor
OS Build 19042.1165
Windows 10 Home
Radeon RX 5700
Mini dump here https://drive.google.com/drive/folders/1FV2ui3Y2FWfjhQi4ll72G7VyWAg36Xlx
WhoCrashed:
On Sat 9/18/2021 4:09:04 PM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\091821-11718-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71D0)
Bugcheck code: 0xA (0xFFFF87068F9F111A, 0x2, 0x0, 0xFFFFF807808EBF01)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug. This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 9/18/2021 4:09:04 PM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: dxgmms2.sys (dxgmms2+0x72CA)
Bugcheck code: 0xA (0xFFFF87068F9F111A, 0x2, 0x0, 0xFFFFF807808EBF01)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\dxgmms2.sys
product: Microsoft® Windows® Operating System company: Microsoft Corporation description: DirectX Graphics MMS
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug. This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out. The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Mon 9/6/2021 10:04:45 AM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\090621-11171-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71D0)
Bugcheck code: 0x3B (0x80000003, 0xFFFFF8003533ABC8, 0xFFFFA906954A6C60, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 8/30/2021 9:14:59 PM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\083021-5968-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71D0)
Bugcheck code: 0x139 (0x3, 0xFFFF9F80E2308D50, 0xFFFF9F80E2308CA8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 8/21/2021 9:20:33 AM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\082121-7906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71D0)
Bugcheck code: 0x139 (0x3, 0xFFFFCD00459BEA60, 0xFFFFCD00459BE9B8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 8/15/2021 8:48:20 PM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\082021-15296-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71D0)
Bugcheck code: 0xA0 (0x10E, 0xA, 0xE16B, 0xADAA)
Error: INTERNAL_POWER_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This bug check indicates that the power policy manager experienced a fatal error. This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue). The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
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