is my RAM DEAD or the slots ?

[medlyby]

Greeting to everyone :

I'm getting a blue screen with this message on (page_fault_in_nonpaged_area) ; So I began my research this lead me to the possibility that :

- it could be driver related , so I checked all my hardware driver and all are updated == status OK, but bios driver I didn't checked them.

- it could be hardware related, I scanned my SSD and HDD with different methods including the CHKDSK and it's all fine.

- so I turned to the RAM, I used the Windows Memory Diagnostic tool and it gave me these result :

http://

I translate the error message in yellow : Some Hardware Problems have been detected, please contact your manufacturer to Identify them.

I did the same test in all my memory slots with my unique 8gb RAM stick and got the same result, so dose that mean that the RAM is faulty but the slots are ok.

-One time my screen started to make stange psychedelic pink and white squars every where, I ran a stress test on my GPU and it's a new GTX 970 (8 months) and it's all ok, no problrms or artéfacts (used unygen an haeven) and never overclocked it yet.

ALL I want to now is ; should I go buy a new RAM stick or can the problem be the slots or maybe another thing.

thx for your help,

 

[Tradesman1]

Looks like it may be a bad stick or a compatibility problem. What model of DRAM, CPU, mobo and PSU

 

[medlyby]

MOBO : MSI Z97 PCmate
CPU : i7 4790k
RAM : 8gb 1 stick G.skill Value
GPU : MSI GTX 970 4G gaming
PSU :XFX TS 75080+ bronz

That's my config, and thanks for your help

 

[Tradesman1]

Do you have the latest BIOS? What model # of Value DRAM

 

[medlyby]

I don't think I have the latest BIOS, FOR the DRAM as I told you its a G.skill Value 8 gb DDR3 1600mzh CAS 11 for more information this is the link to it's full spec sheet in pc part picker : https://pcpartpicker.com/product/4sDwrH/gskill-memory-f31600c11s8gnt

and thanks .

 

[medlyby]

I remenbered another think, supposing that my RAm is failing and I try to update my BIOS would'nt it be possible that the failing RAm would corrupot my BIOS update and FAIL my MOBO ?

 

[maikutech]

I remenbered another think, supposing that my RAm is failing and I try to update my BIOS would'nt it be possible that the failing RAm would corrupot my BIOS update and FAIL my MOBO ?

Thats not possible, the cmos chip has its own memory chip, to keep the stored information the manufacturer put with it.
Even flashing it with a new bios update, failing memory wouldn't effect it.
To rule out its not a memory stick problem use this here and post back the log results.
http://www.memtest86.com/download.htm

http://www.memtest86.com/troubleshooting.htm
Read the second link before you began so you will know how to operate it while your in dos mode.

 

[medlyby]

I have donne one run 4 passes test and I've got 6600 some errors this is a link for the report.

the report link : https://we.tl/lQLO4KThP2

I couldn't do more, family needed my desktop to work.

 

[maikutech]

Hmm thats very odd, says the cpu might be the real problem, wait for tradesman to come back and he'll verify if thats true.

 

[medlyby]

I decided to RUN n intel diagnostic for my pross I got a fail due to tempreture problems, this is the test logs : (would this be the problem causing Blue screen I meen the source ?)

--- Temperature Test ---
...
Version 1.0.12.64b.W
...

49 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 49 degrees below max

--- Temperature Test ---
...
Version 1.0.12.64b.W
...


Entering run forever
46 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 46 degrees below max
Test PASSED
32 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 32 degrees below max
Test PASSED
28 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 28 degrees below max
Test PASSED
31 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 31 degrees below max
Test PASSED
24 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 24 degrees below max
Test PASSED
21 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 21 degrees below max
Test PASSED
21 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 21 degrees below max
Test PASSED
19 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 19 degrees below max
Test PASSED
16 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 16 degrees below max
Test PASSED
15 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 15 degrees below max
Test PASSED
14 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 14 degrees below max
Test PASSED
11 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 11 degrees below max
Test PASSED
10 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 10 degrees below max
Test PASSED
9 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 9 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
6 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 6 degrees below max
Test PASSED
3 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 3 degrees below max
Test PASSED
0 degrees C below maximum
Test Result - FAIL
Expected Greater than 1 degrees below max
Received 0 degrees below max
Test FAILED
Please check your Processor Thermal Solution
Temperature Monitor Stopped

 

[maikutech]

Well for starters are you using the intel heatsink that came with the processor or aftermarket cooler ?
Also when was the last time you put a new layer of thermal paste on it ?
http://www.cpuid.com/softwares/hwmonitor.html

49 degrees on a intel chip is pretty normal, if its hitting 65+ degrees or higher than is the time you need to be concerned for changing the grease.
This program here will tell you the tempature of your cpu and other components.

 

[medlyby]

OMG, it's just like you said Maikutech, SO :

-1- today after I seen the results of the intel diagnostic I thought to myself : so let's try and chance the thermal paste, and like you said I have a stock cooler.
-2- I both a new thermal paste, instaled it for the first time of my life, and boy that was soo frustrating like every first time thing.
-3- after all done i get to my BIOS (the MSI monitoring thing) to notoce that the temps where sky roketing 60 70 degrees so :

like you said I need to change my cooler, and to put an after market one and for the time bieng minimize my PC usage.

so after i get a new cooler I'll tray more tests.

and realy guys thank you from the bottom of my heart all of you are life savers .

 

[medlyby]

this is the CPUID temps for Idole :

link : http://i.imgur.com/6fhf7Rg.png it sits between 37 42 45 degrees C

but why when I open my BIOS MSI thingy I get 60 degrees ?

 

[medlyby]

SO I ran another Diagnostics after changing the Paste, whith the CPUID open and when the test for CPU load began the TEMPS hited the 100 °C and the test GOT a FAIL imidiate FAIL.

SO I think it may be the Stock Fan who don't worck well.

What do you think Guys ? and if it is so do you recommande the arctic cooler freezer i30, that's the only offordable solution I have in my coutry for now, link to cooler : https://pcpartpicker.com/product/mdX2FT/arctic-cooling-cpu-cooler-ucacofi30001gb

 

[maikutech]

I don't like that version of artic;s heatsink fan, with a cpu like yours it wouldn't handle it for long on the cpu frequency and overclocking.

http://www.newegg.com/Product/Product.aspx?Item=9SIA4RE4RY0886&cm_re=heatsink-_-35-118-157-_-Product

http://www.newegg.com/Product/Product.aspx?Item=9SIA2W04SS3906&cm_re=thermal_paste-_-35-154-012-_-Product

Those 2 items will work best for your cpu, but before you buy lets try to figure out your issue.
If hwmonitor says its 38c but your bios setup page reads higher than what its saying from hwmonitor.
Something must be wrong, 60 degrees is pretty much average on intel chips, use to have a core i3 540 so I know how hot they can get all year.
If you like take the panel off, make sure you have some good lighting, turn the computer on and boot to the bios.
If it feels like its abit too hot in there after 3 to 4 minutes, you have a problem, I'm stumped because the memory test you gave me.
The last 2 post of yours is pointing back to the same thing, I'll have tradesman help you if he hasn't looked over here yet.

 

[Tradesman1]

Do you have another stick of DRAM you could try or could you borrow a stick. Have you tried resetting the CMOS?

 

[medlyby]

Update so far on the new testes I've done,

T1- I tested my RAM : (DDR III 1600 Mhz Gskill memory module) on one of my friends desktop, I couldn't RUn a MEM86 test cause he uses his pc's for work and it takes at least 4 h test run, so I used the windows meme diagnose tool :

R1- The result was : memory module proved to be malfunctioning, and error message popped up as soon as I run the windows memory Diagnose test.
-Sorry trademaster1 :I couldn't borrow a stick of RAM from my friend he was busy working and he needed his pc's.

T2- about the CPU : I underclocked my CPU and Run Intel diagnostics tool, the CPU passed the test on load at a max of 84°C (CPUID Temps read), But I checked the stock cooler and I've found that, one of the pins could not be fully plugged into motherboard cooler fixing holes. (noticed that before I change the thermal paste But I forgot about it).

R2- I suppose that the temps problem are due to the cooler pins not fully inserted in MOBO, that plus the faulty RAM would lead the CPU to overheat Due to air gaps between the CPU IHS and the cooler Heatsink.
I think that faulty RAM and the high temps peeks when the CPU goes Ham (no overclock just turbo boost to 4.4Ghz) on some application (mostly Video editing/encoding) that cause the CPU to make calculation error and the BSOD.

please tel me if my anology is right, and what is the priority ; solution hypothesis :

I decided to Change the RAM cause of it being the most damaged hardware, and waite about 3 week till money come to change the CPU cooler.

Thanks For your Help Guys and your attention .

 

[maikutech]

If the memory is faulty go ahead and seek rma help so you can get it replaced for free under warrenty.
http://www.gskill.com/en/contact

http://gskill.com/en/warranty

Make sure you have proof of purchase from online or in store so they can validate that.

 

[medlyby]

Impossible my country is out of RMA reach, so I going to buy a new Ram for the time bieng an A-data XPG V2 1866Mhz 2x4Gb sticks, and thta's the best offer I can Get in my country, BTW I live in Tunisia north africa , and really Thanks for your help guys your a blessing from the heavens

For the CPU cooler : in the 26 to 30 november there will be an IT fair in my country I will wait may be I could find a good CPU cooler there

 

[maikutech]

Don't know where you live but if you can find this online in your area I recommend it.
http://www.newegg.com/Product/Product.aspx?Item=N82E16820104458

KingSton is better than A-Data out of the years I've used them I had rma once back in march 2011.
Even still after the memory failure they gave me another one and don't have any problems.
Look into 16gb pair of sticks as windows, your games and any apps needing space to work with will need it over time.

 

[medlyby]

So finally I bought new Ram patriot 4Gbx2, changed the RAM did the tests and VOILA all works fine.

I think everyone of you guys for your precious help and God Bless you, may the PC MASTER RACE blessings be bestowed upon you and all your familys, REALLY GREAT THANK YOU

 

[maikutech]

No problem.