Is this an upgrade or a downgrade? The G5 seems to have a not so great review from Aris https://www.tomshardware.com/reviews/evga-supernova-750-g5-power-supply,6344.html
Thanks, I was being offered a G5 as an RMA replacement for my G2 and I didn't think that was an equal replacement. I'd much rather get a G2/G3 than a G5 but they argue it is the same 750W gold rated standard power supply that works for any computer. They even told me the difference might be some connectors and the color.
I asked if I could get a G6 instead when I called them and the guy just said no. He was the one that said there's no difference between power supplies and argued that 5 is better than 2 since it's newer.I'd demand a G6.
The guy I called said he will escalate the ticket. I showed and linked them Aris's review (much respect to Aris and the Cybenetics certification) and reiterated some of his points. Seriously doubt they cared or even looked at it. None of the guys I've interacted with at EVGA support team seems to know what they're talking about. I guess all I can do is wait and see what they'll respond with.Tell them that you will not accept any PSU with an active clamp reset forward topology as they are inferior to your G2 product. If they refuse, ask to speak to the supervisor. Being polite but forceful is the best way to act.
In the end, if you're unable to convince someone, sell the G5 on eBay and eat the difference between it and something better.
Thanks for offering to help. I did not like the way they provided the service and their reps are technically illiterate but in the grand scheme of things, it's not a big enough deal for me to pursue this further as it's already been a huge waste of breath talking to them. I will just take the power supply they sent and sell it. In the meantime, I'll buy an actual quality replacement from Seasonic and never another EVGA unit again.