[SOLVED] Is the RAM making my computer freeze?

[Henktank]

Hi all, I recently purchased an HP - Desktop - AMD Ryzen 5-Series - 12GB Memory - 256GB Solid State Drive - Jet Black Model:M01-F0024.
After 4 months of daily usage it started to freeze, usually about an hour of turning it on. Screen just freezes, no errors in eventviewer, no blue screens, just unresponsive. Hold the power button in and start it up all over.
What I've done, Called HP support (useless, they tried to charge me software support)
Did a computer refresh locally and from the cloud, still freezing after an hour
I ran all sorts of diagnostics and looping them as well, memory passed.
It has a 4 GB and 8GB chip, here's the kicker, I have tried switching their positions, putting them single and both slots.
It doesn't freeze when 1 Ram chip is in the computer, doesn't matter which one or which slot, as long as only one is in there it won't freeze.
It's supposed to be covered under HP's year warranty but they had me run a fast memory test and quick hard drive test and said it wasn't the hardware.
What would or should I do?
Thanks

 

[R_1]

Download and run memtest86 for 5 passes with both sticks installed. if you get any errors or reboots the ram is the issue. test with just one stick until you ID which is causing the issue. you can then tell HP what is the issue. it may jiust be the RAM does not like working together.

Mixing a RAM is always a gamble. the units are not matched and since they run individually I would say they do not like working in tandem.

 

[Henktank]

I put the software on a usb, tested each ram chip individually and they both passed. I'm thinking its a motherboard issue

 

[Shektron]

I put the software on a usb, tested each ram chip individually and they both passed. I'm thinking its a motherboard issue

Run it again but with both of them installed now, since that's when the freezing was occurring.

 

[Henktank]

Just wanted to follow-up in case anyone is searching for the answer to this problem. I tested the memory with both of RAM chips installed, they both passed.
I had originally reset the PC , told it to delete all my files and it froze after. Then I reset the PC again using a download from the cloud was an option, it froze as well. Both of these Resets came with HP bloatware after further examination, never had that before. I took one of my Windows 10 DVD's and reinstalled it from scratch, downloaded all the windows updates and am happy to say after 48 hours later and switching the Ram spot that it has not froze yet. I'll let you know if it does, but it looks promising right now.
Thanks for your help