Question Issue with Artic Freezer III 360 AiO CPU Cooler ?

sargan

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Jul 4, 2012
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After advice here, I ordered an Artic Freezer III 360 AiO CPU Cooler.

It arrived, and I downloaded the install manual… it advised to check compatibility with motherboard … I put in details (Gigabyte X670E Aorus Master). The website adviser tool said the CPU head unit will foul on a heatsink.

They will provide an alternate heatsink to exchange free of charge. Fine.
I completed on-line form, and it submitted with confirmation.

However, four separate requests just give the same "we will repond" message. … no reference number, and no contact back. I can’t find any UK contact number.

Has anybody here had to exchange their heatsink ?