[SOLVED] Issue with new wireless card - - - "This device cannot start. (Code 10)" ?

[Ibrhim]

Hello,


I have an old prebuilt HP OMEN - 880-101nx PC and i wanted to upgrade my wifi card so i bought an
ASUS PCE-AX58BT and installed it in a PCIe x16 slot because i only have this available, but when i turn on my PC, in Device Manager it shows the below error :


This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

System information & wifi card info

https://ibb.co/mHYCkxh

Screenshot-2024-04-15-235202 hosted at ImgBB

Image Screenshot-2024-04-15-235202 hosted in ImgBB

ibb.co

https://ibb.co/gg0xBZv



Thanks for the help,

 

[Lutfij]

Welcome to the forums, newcomer!

Did you make sure to update the BIOS for the prebuilt? What is the first PCIe x16 slot occupying?

 

[Ibrhim]

Thanks

Yes i did try to update the BIOS to the latest version as a solution but still is not working. The GPU is installed in the first PCIe slot

 

[lantis3]

What's your motherboard? What's the reason you can only plug into this x16 pcie slot?

 

[Ibrhim]

The motherboard i think it's name is (Tampa2 HP 8437), i can only use this slot because on the motherboard i only have 2 PCIe slots and both are x16. One is used for the GPU the other one was available and because there are no other ports I used it.

There is an M2 slot on the motherboard which is used for the Old WIFI Card and still i am using it, could that cause an issue ?

 

[lantis3]

https://support.hp.com/us-en/document/c05811928

Expansion Slots

• Two PCI Express x16 physical slots (Gen 3.0), each slot with x8 bus lanes
• One M.2 socket 1, key A
• One M.2 socket 3, key M

don't see a problem here. old wifi card shouldn't cause problem. no idea.

 

[Ibrhim]

I searched on the internet and found that the card supposed to work only on PCIe x1 while i am using PCIe x16 for the card, is this true ? i can't use the card because of this ?

here is the link to where it talks about the PCIe slot:
https://www.asus.com/support/faq/1038487/

PCE-AX58BT are designed in accordance with PCI Express x1 (1 lane) standard. Please install PCE-AC58BT/PCE-AX58BT into PCIe x1 slot on the motherboard in order to ensure the functionality of the wireless card.

and now there is no solution for this ?

 

[lantis3]

x1 can work on x1, x2, x4, x8 and x16

the spec said Two PCI Express x16 physical slots (Gen 3.0), each slot with x8 bus lanes means any GPU card plugged in to the 1st x16 actually only use x8 bandwidth, and 2nd x16 slot still have x8 bandwidth left that absolutely can accommodate x1 wifi card

maybe the card is defective

 

[Phillip Corcoran]

There is an M2 slot on the motherboard which is used for the Old WIFI Card and still i am using it, could that cause an issue ?

The M.2 wireless card could be causing a resource conflict with your new card since they are both similar devices. Power-off your PC and remove the M.2 wireless card, then reboot.

 

[Ibrhim]

Thanks everyone,

I well i solved it in a different way

I removed the wifi card from the PCIe adapter then replaced it with the old WIFI card on the M2 slot now it is working.

I'm not sure what was wrong really if it was the adapter itself or resource conflict.

but i do have another question is the heat sink that was above the wifi chip really necessary ?