Issues after driver and software updates

Jul 19, 2018
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Im running on an hp windows 8 laptop, not sure exactly what version.
I'm on my friends laptop. Her computer was running slow, so i decided to do a couple of things to fix it. I'm no computer expert, more of a google expert, so i probably made some mistakes. I used some software by IOBit (an advanced cleaner because disk cleanup wasn't working, a force uninstaller because of malware that wouldn't uninstall, and a driver update drivers)
After I did that, her computer ran fine for a while. But the next morning, it received an update. After that, her youtube began to load very slowly, and sometimes not at all, and online games began to lag. Any ideas on how to fix this? I've tried disabling hardware acceleration, using a different browser (which worked for internet explorer but not firefox. By the way her main browser is chrome.) It also seemed to work in incognito mode, so i removed all of her sketchy extensions, and it worked for a while, but then started up again. The same thing happened when I disabled hardware acceleration. Any ideas on how to fix it?

Edit: The computer updates every time it restarts. I'm not sure if it's because the update isn't installing properly or not. Also, when trying to access youtube, a message appears saying "If your video doesn't load soon, try restarting you device." (Which, doesn't work.)


Oct 11, 2014
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The first thing I recommend is that you try to get more information about what is going astray.

1) Reliability Monitor and 2) Event Viewer.

Look for error codes and warnings.

Here is a link from within this forum to get you started with Event Viewer:

And for Reliability Monitor:

Take your time, get a sense for how the tools work and the information they provide.

May well turn out that there is only one issue causing all of the problems.



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