Hello all. I am at my wits end with this thing, and I've finally decided to ask someone smarter than me, and this forum has been the most helpful with my other hardware problems, so here I am.
TL;DR: My H100i Pro XT's RGB and 3-pin cpu header tach don't seem to work, but everything else functions just fine.
For some context;
I have the Corsair H100i Pro XT rgb cooler. It's a pretty solid model, and I like it thus far. For some reason, though, the sense wire that plugs into the CPU_FAN header doesn't seem to send the radiator fans' rpm to the bios. This is not a huge problem, I have disabled the cpu_error message and can use my tower as intended. The more annoying issue is that the RGB on the pump doesn't work. (It connects via USB to USB-c for those unaware) No info on bios, iCue doesn't detect the pump, even checking the device manager I can't find it (I have already checked the USB devices as recommended by others.)
The weird part is that the cooler still functions as intended. The radiator fans, plugged into the PWM splitter as recommended, spin up as expected. I have no issues with overheating on my i7-8700k (hovers between 25 and 40-ish degrees C), so it's clear that it's receiving power. The cooling is perfectly adequate. It's obviously not critical that the RGB and tach wire work, the cooler still runs fine without them, but I would really prefer that they function.
I've tried: re-plugging the cables and making sure that they're all functional and well set, messing with the USB connection, testing the tach on each fan header, testing the fans (individually) on each header to make sure they're working, searching for driver updates (see the fact it doesn't even recognize the device), updating iCue, checking for firmware updates with iCue, checking for windows updates, resetting iCue service, playing with iCue's settings, praying to Jesus.
Other hardware of note: Motherboard is a Asus TUF z390 Gaming with Wi-fi, Commander Core XT rgb controller (only connected to the CASE fans, not the radiator fans)
Let me know if any more info is needed or if I'm missing something super obvious. Really appreciate any help, thank you!
TL;DR: My H100i Pro XT's RGB and 3-pin cpu header tach don't seem to work, but everything else functions just fine.
For some context;
I have the Corsair H100i Pro XT rgb cooler. It's a pretty solid model, and I like it thus far. For some reason, though, the sense wire that plugs into the CPU_FAN header doesn't seem to send the radiator fans' rpm to the bios. This is not a huge problem, I have disabled the cpu_error message and can use my tower as intended. The more annoying issue is that the RGB on the pump doesn't work. (It connects via USB to USB-c for those unaware) No info on bios, iCue doesn't detect the pump, even checking the device manager I can't find it (I have already checked the USB devices as recommended by others.)
The weird part is that the cooler still functions as intended. The radiator fans, plugged into the PWM splitter as recommended, spin up as expected. I have no issues with overheating on my i7-8700k (hovers between 25 and 40-ish degrees C), so it's clear that it's receiving power. The cooling is perfectly adequate. It's obviously not critical that the RGB and tach wire work, the cooler still runs fine without them, but I would really prefer that they function.
I've tried: re-plugging the cables and making sure that they're all functional and well set, messing with the USB connection, testing the tach on each fan header, testing the fans (individually) on each header to make sure they're working, searching for driver updates (see the fact it doesn't even recognize the device), updating iCue, checking for firmware updates with iCue, checking for windows updates, resetting iCue service, playing with iCue's settings, praying to Jesus.
Other hardware of note: Motherboard is a Asus TUF z390 Gaming with Wi-fi, Commander Core XT rgb controller (only connected to the CASE fans, not the radiator fans)
Let me know if any more info is needed or if I'm missing something super obvious. Really appreciate any help, thank you!