It pays to be a Dellbot

[dogface]

Archived from groups: alt.sys.pc-clone.dell (More info?)

BULLSHIT! If it's marked "refurb", it's refurb. Show me the Dell policy
that states they replace new with new within 30 days and I'll believe you
Dellbots. Otherwise putup or shaddup...

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:i4sYd.112304$pc5.59826@tornado.tampabay.rr.com...
>
> "S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
> news:7_rYd.21822$5T6.17938@bignews4.bellsouth.net...
> >
> > "Tom Scales" <tomtoo@softhome.net> wrote in message
> > news😱peYd.163593$JF2.144896@tornado.tampabay.rr.com...
> >> I'm inside 30 days. It is a new one.
> >
> > <snip>
> >
> >
> > ...which I was going to mention, but didn't know if they had changed
that
> > policy.
> >
> > So in this case, "new" is indeed "new", not new in a box marked
"refurb".
> >
> > Cool.
> >
> >
> > Stew
> >
> >
>
> Brand new. Already up and running. Call to delivery in 18 hours. Prepaid
> return with pickup.
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

See my earlier post in this thread.

--
Jupiter Jones
http://www3.telus.net/dandemar
In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org


"Dogface" <DogFace@doghouse.com> wrote in message
news:STvYd.2948$BH7.959@fe03.lga...
> BULLSHIT! If it's marked "refurb", it's refurb. Show me the Dell policy
> that states they replace new with new within 30 days and I'll believe you
> Dellbots. Otherwise putup or shaddup...

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Dogface" <DogFace@doghouse.com> wrote in message
news:STvYd.2948$BH7.959@fe03.lga...
> BULLSHIT! If it's marked "refurb", it's refurb. Show me the Dell policy
> that states they replace new with new within 30 days and I'll believe you
> Dellbots. Otherwise putup or shaddup...
>

<snip>

You need to lighten the hell up. If you don't believe it, that's your
problem. Pick up a phone and dial. Get out more.


Stew

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Uh, it's not marked refurb.

Hmm, kind of takes the argument out of your comment, doesn't it.


"Dogface" <DogFace@doghouse.com> wrote in message
news:STvYd.2948$BH7.959@fe03.lga...
> BULLSHIT! If it's marked "refurb", it's refurb. Show me the Dell policy
> that states they replace new with new within 30 days and I'll believe you
> Dellbots. Otherwise putup or shaddup...
>
> "Tom Scales" <tomtoo@softhome.net> wrote in message
> news:i4sYd.112304$pc5.59826@tornado.tampabay.rr.com...
>>
>> "S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
>> news:7_rYd.21822$5T6.17938@bignews4.bellsouth.net...
>> >
>> > "Tom Scales" <tomtoo@softhome.net> wrote in message
>> > news😱peYd.163593$JF2.144896@tornado.tampabay.rr.com...
>> >> I'm inside 30 days. It is a new one.
>> >
>> > <snip>
>> >
>> >
>> > ...which I was going to mention, but didn't know if they had changed
> that
>> > policy.
>> >
>> > So in this case, "new" is indeed "new", not new in a box marked
> "refurb".
>> >
>> > Cool.
>> >
>> >
>> > Stew
>> >
>> >
>>
>> Brand new. Already up and running. Call to delivery in 18 hours. Prepaid
>> return with pickup.
>>
>>
>
>

 

[dogface]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Was this just a new monitor purchase? Is the replacement policy different
on parts purchases versus systems?

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:NUzYd.112404$pc5.96395@tornado.tampabay.rr.com...
> Uh, it's not marked refurb.
>
> Hmm, kind of takes the argument out of your comment, doesn't it.
>
>
> "Dogface" <DogFace@doghouse.com> wrote in message
> news:STvYd.2948$BH7.959@fe03.lga...
> > BULLSHIT! If it's marked "refurb", it's refurb. Show me the Dell
policy
> > that states they replace new with new within 30 days and I'll believe
you
> > Dellbots. Otherwise putup or shaddup...
> >
> > "Tom Scales" <tomtoo@softhome.net> wrote in message
> > news:i4sYd.112304$pc5.59826@tornado.tampabay.rr.com...
> >>
> >> "S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
> >> news:7_rYd.21822$5T6.17938@bignews4.bellsouth.net...
> >> >
> >> > "Tom Scales" <tomtoo@softhome.net> wrote in message
> >> > news😱peYd.163593$JF2.144896@tornado.tampabay.rr.com...
> >> >> I'm inside 30 days. It is a new one.
> >> >
> >> > <snip>
> >> >
> >> >
> >> > ...which I was going to mention, but didn't know if they had changed
> > that
> >> > policy.
> >> >
> >> > So in this case, "new" is indeed "new", not new in a box marked
> > "refurb".
> >> >
> >> > Cool.
> >> >
> >> >
> >> > Stew
> >> >
> >> >
> >>
> >> Brand new. Already up and running. Call to delivery in 18 hours.
Prepaid
> >> return with pickup.
> >>
> >>
> >
> >
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Generally the replacement policy is different on products less than 30 days
old.

--
Jupiter Jones
http://www3.telus.net/dandemar
In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org


"Dogface" <DogFace@doghouse.com> wrote in message
news:SXDYd.3545$L17.2475@fe03.lga...
> Was this just a new monitor purchase? Is the replacement policy different
> on parts purchases versus systems?
>
> "Tom Scales" <tomtoo@softhome.net> wrote in message
> news:NUzYd.112404$pc5.96395@tornado.tampabay.rr.com...
>> Uh, it's not marked refurb.
>>
>> Hmm, kind of takes the argument out of your comment, doesn't it.
>>
>>
>> "Dogface" <DogFace@doghouse.com> wrote in message
>> news:STvYd.2948$BH7.959@fe03.lga...
>> > BULLSHIT! If it's marked "refurb", it's refurb. Show me the Dell
> policy
>> > that states they replace new with new within 30 days and I'll believe
> you
>> > Dellbots. Otherwise putup or shaddup...
>> >
>> > "Tom Scales" <tomtoo@softhome.net> wrote in message
>> > news:i4sYd.112304$pc5.59826@tornado.tampabay.rr.com...
>> >>
>> >> "S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
>> >> news:7_rYd.21822$5T6.17938@bignews4.bellsouth.net...
>> >> >
>> >> > "Tom Scales" <tomtoo@softhome.net> wrote in message
>> >> > news😱peYd.163593$JF2.144896@tornado.tampabay.rr.com...
>> >> >> I'm inside 30 days. It is a new one.
>> >> >
>> >> > <snip>
>> >> >
>> >> >
>> >> > ...which I was going to mention, but didn't know if they had changed
>> > that
>> >> > policy.
>> >> >
>> >> > So in this case, "new" is indeed "new", not new in a box marked
>> > "refurb".
>> >> >
>> >> > Cool.
>> >> >
>> >> >
>> >> > Stew
>> >> >
>> >> >
>> >>
>> >> Brand new. Already up and running. Call to delivery in 18 hours.
> Prepaid
>> >> return with pickup.
>> >>
>> >>
>> >
>> >
>>
>>
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

However, I do not believe that policy is in writing. I believe Dell's
theory is that you could return it within the time period, so they might as
well give you a new one.


Tom
"Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
news:t%FYd.46468$fc4.33577@edtnps89...
> Generally the replacement policy is different on products less than 30
> days old.
>
> --
> Jupiter Jones
> http://www3.telus.net/dandemar
> In memory of our dear friend, MVP Alex Nichol
> http://www.dts-l.org
>
>
> "Dogface" <DogFace@doghouse.com> wrote in message
> news:SXDYd.3545$L17.2475@fe03.lga...
>> Was this just a new monitor purchase? Is the replacement policy
>> different
>> on parts purchases versus systems?
>>
>> "Tom Scales" <tomtoo@softhome.net> wrote in message
>> news:NUzYd.112404$pc5.96395@tornado.tampabay.rr.com...
>>> Uh, it's not marked refurb.
>>>
>>> Hmm, kind of takes the argument out of your comment, doesn't it.
>>>
>>>
>>> "Dogface" <DogFace@doghouse.com> wrote in message
>>> news:STvYd.2948$BH7.959@fe03.lga...
>>> > BULLSHIT! If it's marked "refurb", it's refurb. Show me the Dell
>> policy
>>> > that states they replace new with new within 30 days and I'll believe
>> you
>>> > Dellbots. Otherwise putup or shaddup...
>>> >
>>> > "Tom Scales" <tomtoo@softhome.net> wrote in message
>>> > news:i4sYd.112304$pc5.59826@tornado.tampabay.rr.com...
>>> >>
>>> >> "S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
>>> >> news:7_rYd.21822$5T6.17938@bignews4.bellsouth.net...
>>> >> >
>>> >> > "Tom Scales" <tomtoo@softhome.net> wrote in message
>>> >> > news😱peYd.163593$JF2.144896@tornado.tampabay.rr.com...
>>> >> >> I'm inside 30 days. It is a new one.
>>> >> >
>>> >> > <snip>
>>> >> >
>>> >> >
>>> >> > ...which I was going to mention, but didn't know if they had
>>> >> > changed
>>> > that
>>> >> > policy.
>>> >> >
>>> >> > So in this case, "new" is indeed "new", not new in a box marked
>>> > "refurb".
>>> >> >
>>> >> > Cool.
>>> >> >
>>> >> >
>>> >> > Stew
>>> >> >
>>> >> >
>>> >>
>>> >> Brand new. Already up and running. Call to delivery in 18 hours.
>> Prepaid
>>> >> return with pickup.
>>> >>
>>> >>
>>> >
>>> >
>>>
>>>
>>
>>
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <s_mdnRFHw7-M-azfRVn-2g@comcast.com>, usern@invalid.invalid
says...
> I just looked for and found the Interactive Troubleshooting link into the
> Dell Solution Network [wizard], and played around with it a little bit.
> I'm curious... how long as it be available?

Since December, I think.

There are "some" steps that are not in the "public" version because Dell
doesn't want them performed unless you're on the phone with a tech or
you are a Dell Certified tech. But the majority of it is exactly the
same.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <knc331hb5lnsk4aogd1l37jer6kl7qoo60@4ax.com>, William P.N.
Smith says...
> "S.Lewis" <stew1960@cover.bellsouth.net> wrote:
> >I've always thought the "refurb" policy and label were there in case of
> >availability problem with new replacement parts
>
> It's some kind of accounting game, I've been offered "new marked as
> refurb" Dell monitors at a substantial discount. It's a way to get
> rid of overstock and obsolete parts at less than their "new" price.
> Given the state of pricing on computer bits, it's possible for a "new"
> product from (say) last year to be more expensive than the equivalent
> new product from this year, so it'll never sell, and will sit in your
> inventory forever.

If Dell sells a hard drive for $100 and the price for that hard drive
drops to $75 while it's still in Dell's inventory, they can write off
the new drive at the original full retail price by shipping it as a
refurb replacement. As William states, it's an accounting game.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <opeYd.163593$JF2.144896@tornado.tampabay.rr.com>,
tomtoo@softhome.net says...
> I'm inside 30 days

Important Note!!!!

Dell's "satisfaction period" is now 21 days, not 30 days. After 21 days
you get refurb, not new. Of course, as mentioned before, refurb doesn't
always mean refurb.

But the only way you will get a NEW anything gauranteed is within the
first 21 days.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <SXDYd.3545$L17.2475@fe03.lga>, DogFace@doghouse.com says...
> Was this just a new monitor purchase? Is the replacement policy different
> on parts purchases versus systems?

The replacement policy is the same...

If the part being replaced is within "21" days of invoice you get a NEW
as in "NEW not REFURB" part. Outside of the "21" days you get a refurb
part.

If you get a refurb part within 21 days, you can call Dell support and
have them replace it with NEW if it is your desire.

At least this is the official policy of Business Support. I don't know
about consumer.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Dogface wrote:
> "Sparky Singer" <Sparky@moon.sun.org> wrote in message
> news:dOtYd.1885$G8.1297@fe10.lga...
>
>>Dogface wrote:
>>
>>>If we did a Top Liberal Idiots list we couldn't keep it under 100 to
>
> give
>
>>>them all their due.
>>
>>You couldn't hold a Top Ten list to less than 100? Sounds brain damaged
>>to me.
>
> Who said anything about "Ten" pea brain? Are you angling for a place on the
> list?!

We began this thread with a Top Ten list, thus the 10, so I guess the
answer is "no". 😉

I understand you're brain damaged and have cut you some slack
accordingly, but my patience is finite.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Thu, 10 Mar 2005 20:04:44 GMT
"Tom Scales" <tomtoo@softhome.net> wrote:

> My new E193FP went Pfftt.
>
> It happens. Electronics die.

My new E2001FP arrived with a wrong mains plug and when I found a matching one (my old Inspiron 8100), I found the screen to be electronically defect.
>
> Called Dell. Customer rep on the phone in less than 2 minutes. Transferred
> me to tech support. Waited less than a minute.

Also waited about that time. It was all clear to the technician, but because the monitor was new out of the box, customer care had to handle it. Waited for another 4 minutes for the call to transfer.

> Answered a few questions about the monitor and what I'd done to test it out.

Ditto.

> Waited patiently for a total of about 20 minutes for them to fill out the
> right information.

Obviously dutch is a more efficient language. Only took them 5 minutes 😉
> New monitor on the way.

That was what they told me too.

When I called back two weeks later they explained that the original replacement request had been blobked by another department. And they hadn't been able to reach me (I checked and they had the correct telephone number). I had to wait another 15 minutes listening to popular music while she cleared it up.

4 days later I got a mail confirming the replacement order and it will take another 4 days to arrive from Ireland.

> P.S. Call Center was in Mississippi -- I asked.

Funny detail: The call centre is here in Amsterdam, but the person from Customer Care handling the first call (where it went wrong) was, judging from her accent, an american ex-pat Her dutch was reasonable, but it made the telephone call last twice as long 😉

I am not complaining. My old monitor still works fine. People make mistakes. I just expect them to solve the situation without further problems for me and they did. And when this monitor arrives (1 month late) I will still be as happy as a clam 😉

Hans