I'm not sure where the confusion is coming from, but Tom's Hardware is in no way affiliated with, associated with, or otherwise working with or for Valve. We have no relation to them, aside from using their platform as a medium as so many others do. Their customer support and PR failures are notorious. To my knowledge, all attempts on our part to establish a working relationship with them--or just communications of any kind--have failed.
Hate to burst your bubble, but there is, quite literally, nothing we can do to assist with issues pertaining to your Steam account.