[SOLVED] Kernal Power Even ID 41 (random reboots)

[kimbo_0331]

Hello,

Recently I just assembled a new gaming PC (See specs below). After about 3 weeks of gameplay, when I transitioned from a 2080ti to a 4090, I started having random reboots during gameplay only. Right now it has only occurred while playing Warhammer 3, and It Takes Two. At first I though it was software conflict because it was limited to one title, but after it started happening to a second game, I started to get worried all over again. I have ran Furmark (20 min) with no issues. I have played Warzone 2.0 with no issues (1 hr). I have played HL Alyx with no issues (2 hrs). I played Portal RTX with no issues (1 hr). It seems to be limited to both warhammer 3 (about 10 min) and It Takes Two for now (about 15 min). I will be purchasing A Plague Tale Requiem which from my research has also been a known source to duplicate this observation.

I have opened my event viewer to reviewer the Administrative Events at the time of the reboot. I get the Kernal0Power Event ID 41 ("the system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly). In the system information of the windows Logs at the time of the reboot it has Kernel Power Even ID 125 (ACPI thermal zone \_TZ.TZ00 has been enumerated).

I don't know what the problem could be. Right now I am leaning towards a faulty GPU or a faulty PSU. From the research I have conducted, others are having issues with the Thermaltake GF3 1650w PSU, but I don't want to complete an RMA without knowing for sure. To do this I ran the CPUID hardware monitor, but I am not tech savvy enough to discern any anomalies (see below for pictures). I can tell based on temps that it cannot be an overheating issue with the GPU, or the CPU which were my initial concerns. See below for those results after a recent unexpected reboot while playing warhammer 3.

If anyone is able to offer any insight onto a fix for this obersavtion, or at a minimum, provide some strong leads, I will issue a reward in form of a smile. After I have fixed the issue I will engage in celebratory gunfire and other festivities.

Things i've done to help troubleshoot based on what others have suggested:

• updated GPU drivers
• reintalled GPU drivers via Geforce Experience
• Used a DDU to erase all data pertaining to the 4090 and reinstalled drivers
• updated windows
• Turned off automatic restart
• Changed power options to balanced
• Changed power options to performance
• used a 2080ti (no random reboots)
• ran windows memory diagnostic
• disabled XMP
• enabled XMP
• ran furmark

System (Specs):
-Intel Core i7-13700K 3.4 GHz 16-Core Processor
-NZXT Kraken Z73 RGB 52.44 CFM Liquid CPU Cooler
-MSI MPG Z790 EDGE WIFI ATX LGA1700 Motherboard
-OLOy Blade RGB 32 GB (4 x 8 GB) DDR5-5600 CL40 Memory
-Samsung 980 Pro 2 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive
-Samsung 980 Pro 2 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive
-MSI SUPRIM X GeForce RTX 4090 24 GB Video Card
-Thermaltake Toughpower GF3 TT Premium 1650 W 80+ Gold Certified Fully Modular ATX Power Supply
-Microsoft Windows 11 Pro OEM - DVD 64-bit
-Lian Li Uni Fan SL-Infinity 61.3 CFM 120 mm Fan
-Lian Li Uni Fan SL-Infinity 61.3 CFM 120 mm Fans 3-Pack
-Lian Li Uni Fan SL-Infinity 61.3 CFM 120 mm Fans 3-Pack
-Lian Li Uni Fan SL-Infinity 61.3 CFM 120 mm Fans 3-Pack
-Lian Li O11 Dynamic EVO ATX Mid Tower Case

Thanks,

 

[kimbo_0331]

None of us can see into the future and can't tell if future GPUs require more than one 12VHPWR connector or not.
So, look at the situation at current moment. Unless you have the magical ability to see into the future.



What i would suggest, if you want PSU with ATX 3.0 standard, would be Seasonic Vertex PX-1200. Though, PX-1200 is currently hard to find since there's RTX 40-series craze and everybody are after the beefy PSUs. Vertex GX-1200 is currently available,
Egg: https://www.newegg.com/seasonic-vertex-gx-1200/p/N82E16817320023

Personally, i'd go with Seasonic PRIME TX-1600 + Cablemod RT-series adapter (from 4x 8-pin to 1x 16-pin) and perhaps Cablemod angled adapter as well, for clean looks. Resulting in a highest efficiency (80+ Titanium), longest warranty (12 years) and best looks (color options with Cablemod).
Cablemod: https://store.cablemod.com/product-category/12vhpwr/

Aeacus,

Thanks for your expertise. I will certainly look this PSU up and considering buying it.

BTW, what are your thoughts on the MSI MEG Ai1300P ? It appears to be promoted by Tom's Hardware and its a platinum PSU. \

Thanks,

 

[Aeacus]

BTW, what are your thoughts on the MSI MEG Ai1300P ? It appears to be promoted by Tom's Hardware and its a platinum PSU.

Platinum is just efficiency and doesn't tell PSUs build quality. E.g there are 80+ Titanium units out there that are complete crap (Silverstone managed to produce one such unit).

But overall, the MSI unit has reviewed relatively well, based on reputable reviewers,
TH: https://www.tomshardware.com/reviews/msi-meg-ai1000p-pcie-5-atx-v30-power-supply-review
TechPowerUP: https://www.techpowerup.com/review/msi-meg-ai1000p-1000w/12.html
KitGuru: https://www.kitguru.net/components/power-supplies/zardon/msi-meg-ai1300p-pcie5-power-supply-review/
AnandTech: https://www.anandtech.com/show/18679/the-msi-meg-ai1300p-pcie5-1300w-psu-review

It's a bit pricey with some flaws. At that price point, i'd expect less flaws. Or when to keep flaws, it to be cheaper.

 

[kimbo_0331]

While your PSU has enough wattage, it should keep RTX 4090 running. But fact is, it doesn't. So, test with 2nd, good quality and known to work PSU, to see if your issues go away. Most likely they will.

For 2nd PSU, i suggest getting one of the 1600W "kings",
pcpp: https://pcpartpicker.com/products/compare/cJbwrH,2BcRsY,tFvdnQ/

As of why i think issue is with PSU:

1. RTX 2080 Ti (250W) runs fine, while RTX 4090 (450W) does not.
2. Thermaltake isn't my 1st choice when it comes to PSUs. It isn't even 3rd choice. Meaning Tt PSUs, most of them, are sub-par.

Aeacus,

I have tested the new PSU with other titles and since making the transition I have experienced zero random reboots. Thanks again for providing a detailed response to my dilemma.