- Feb 2, 2014
- 10
- 0
- 18,510
Hello guys, I really, really need your help with this one.
I've having random reboots (while running games like metro or while just browsing on the internet), eventlog show the kernel 41 error which has millions and millions of causes, here's what eventlog says:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-02-02T05:50:44.989611300Z" />
<EventRecordID>17295</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Casa-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
and here are the specs of my pc:
GPU: NVIDIA GTX 780
RAM: G.SKILL DDR3 8GB (2X4GB) 1866MHZ PC3-14900 RIPJAWSX
PSU: CORSAIR GS700
CPU: AMD FX 8350
MOBO: ASUS M5A99X EVO R2.0
HDD: SEAGATE BARRACUDA 1TB ST1000DM003-1CH162
SSD: SAMSUNG 840 120GB (the S.O. is on this one)
CHASSIS: THERMALTAKE CHASER A31
WATERCOOLING: CORSAIR H55
S.O.: WINDOWS 7 ULTIMATE 64 BITS
I've already tried many of the possible solutions to this problem, here are the ones that've tried so far:
-chkdsk on both, the hdd and the ssd
-scanned for malware
-disabled EPU on the mobo
-updated drivers for the gpu, realtek and the mobo
-runned memtest on the ram (tried it with each ram separately and with both at the same time)
-updated BIOS
-updated the firmware of both, the hdd and the ssd
-disabled nvidia sound drivers that may have been colliding with realtek's drivers
-reset BIOS to the default settings
-checked for my CPU to not be overlocked
-checked temps
For what I've read, this leaves me two possibilites:
1-there is still something I haven't tried (I wish that's the right one)
2-there is a hardware problem, probably on the PSU or the mobo
The pc is 1 month old and the warranty for all the pieces is still on, so the question is this, is there any other I think I could do that won't need a change in the hardware (please tell me there's one) if not, how can I PROVE that there's is a problem on the hardware?, because I've runned speedfan, everest, etc, and none of them shows information on the PSU category no psu fan speed, no psu temperature, no voltages; and the PSU seems to be working (the fan doesn't move all the time, but this psu is supposed to make the fan work only when needed), and I haven't seen any problem with the mobo.
You know how the distributors of pc parts are: they will do almost everything to prove that your pc works fine just so they won't give your money back, so if there's is really a hardware problem I want to prove to them, specially if you think that this error happens randomly, and they could've work on the pc for a month and maybe the error will never happen, who knows?
So guys I really need your help with this one because it is driving me crazy, I'm not an expert in pc's so I don't know if there's any other information I could provide you and where I could find it, I really want you to tell me there are solutions that won't need a new hardware, if not, what can I do to diagnose in which piece is the problem and how to prove it (as I said, usual programs that check this aren't working properly, at least not in the PSU readings)
I apologize for my bad english, but in non-english forums it's pretty hard to find real help
thank you for reading this, I would love it for you to help me
UPDATE: I'VE CHECKED THE PSU, VOLTAGES AND EVERYTHING WORK FINE, SO I DOUBT THAT THE PROBLEM'S ON THE PSU
I've having random reboots (while running games like metro or while just browsing on the internet), eventlog show the kernel 41 error which has millions and millions of causes, here's what eventlog says:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-02-02T05:50:44.989611300Z" />
<EventRecordID>17295</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Casa-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
and here are the specs of my pc:
GPU: NVIDIA GTX 780
RAM: G.SKILL DDR3 8GB (2X4GB) 1866MHZ PC3-14900 RIPJAWSX
PSU: CORSAIR GS700
CPU: AMD FX 8350
MOBO: ASUS M5A99X EVO R2.0
HDD: SEAGATE BARRACUDA 1TB ST1000DM003-1CH162
SSD: SAMSUNG 840 120GB (the S.O. is on this one)
CHASSIS: THERMALTAKE CHASER A31
WATERCOOLING: CORSAIR H55
S.O.: WINDOWS 7 ULTIMATE 64 BITS
I've already tried many of the possible solutions to this problem, here are the ones that've tried so far:
-chkdsk on both, the hdd and the ssd
-scanned for malware
-disabled EPU on the mobo
-updated drivers for the gpu, realtek and the mobo
-runned memtest on the ram (tried it with each ram separately and with both at the same time)
-updated BIOS
-updated the firmware of both, the hdd and the ssd
-disabled nvidia sound drivers that may have been colliding with realtek's drivers
-reset BIOS to the default settings
-checked for my CPU to not be overlocked
-checked temps
For what I've read, this leaves me two possibilites:
1-there is still something I haven't tried (I wish that's the right one)
2-there is a hardware problem, probably on the PSU or the mobo
The pc is 1 month old and the warranty for all the pieces is still on, so the question is this, is there any other I think I could do that won't need a change in the hardware (please tell me there's one) if not, how can I PROVE that there's is a problem on the hardware?, because I've runned speedfan, everest, etc, and none of them shows information on the PSU category no psu fan speed, no psu temperature, no voltages; and the PSU seems to be working (the fan doesn't move all the time, but this psu is supposed to make the fan work only when needed), and I haven't seen any problem with the mobo.
You know how the distributors of pc parts are: they will do almost everything to prove that your pc works fine just so they won't give your money back, so if there's is really a hardware problem I want to prove to them, specially if you think that this error happens randomly, and they could've work on the pc for a month and maybe the error will never happen, who knows?
So guys I really need your help with this one because it is driving me crazy, I'm not an expert in pc's so I don't know if there's any other information I could provide you and where I could find it, I really want you to tell me there are solutions that won't need a new hardware, if not, what can I do to diagnose in which piece is the problem and how to prove it (as I said, usual programs that check this aren't working properly, at least not in the PSU readings)
I apologize for my bad english, but in non-english forums it's pretty hard to find real help
thank you for reading this, I would love it for you to help me
UPDATE: I'VE CHECKED THE PSU, VOLTAGES AND EVERYTHING WORK FINE, SO I DOUBT THAT THE PROBLEM'S ON THE PSU
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