Kernel Data Inpage Error-- HDD and RAM ok

[sapientia]

Hi there,

I recently built a system (FX 8350, ASUS 99FX Pro Mobo, 8GB Ram, 1TB Seagate HDD, Windows 8.1) and I'm periodically experiencing (at least once a day) a BSOD with either the Kernel Data Inpage Error message or the Critical Process Failed message.

I've exchanged the hard drive, assuming it was failing since it failed the SeaTools HDD test. I've also done Memtest (2 passes) as well as the Windows Memory Checker, both with no errors.

I believe that RAM and HDD are the two most common hardware culprits so I'm wondering what else I can do. Could it be drivers? Anti-virus software? Mobo? Any help is appreciated.

 

[johnbl]

a kernel in page error mean that a driver requested data and it was not in memory and had to be read in from storage but for some reason that failed to happen in a timely manner. It can be a physical hardware problem, a thermal problem, driver data corruption problem.

you did the memtest86 and seatools test.

I would start with the sata controller, check the cable, unplug and plug the data cable to the hard drive in a differnet sata port.
sometimes thermal expansion/contraction of the connector can cause the port to disconnect/reconnect.

- update the BIOS, sometimes there are just bugs in the BIOS on how it sets up the sata support for the motherboard.
- update the drivers for the sata controller you are using. (I assume you are not using a raid controller)
- make sure you don't have any overclocking set in the BIOS or in software (cpu or GPU overclocking)

when you installed your windows on the drive. did you do a full or quick format. Most people do a quick format and let the OS deal with the problems of bad/weak sectors. Windows 8.x will try to locate and remove data from these bad sectors and will mark them bad. The process can take days(or months if you put your machine to sleep quickly) windows attempts to read all the data on the drive and if it gets an error it will retry and attempt to recover the data and then mark the sector as bad.

you should also verify your OS files, start up cmd.exe as an admin then run
sfc.exe /scannow
if there are any errors it can not fix, run
dism.exe /online /cleanup-image /restorehealth

if both of these come up ok, then you might have a problem with a 3rd party device driver
in which case you have to run verifier.exe /standard
reboot and wait for the next bugcheck, verifier will put in extra checks on the device drivers to help figure out if a driver is corrupting memory.
use verifier.exe /reset to turn off the checking.

 

[sapientia]

Thanks for the reply.

I did do a quick format when I installed Windows.

Ran sfc.exe/scannow with no errors reported. Also ran verifier.exe with no errors/BSOD on restart.

I'll have a look at the sata controller configuration/drivers and see if that gets me anywhere.

 

[johnbl]

if you did a quick format then windows 8 will try to locate bad/weak sectors on your drive. This can take some time and is only done when your system goes idle for 5 mins. So, you might go to power management, set your system to high performance and let it run on idle over night so it can complete the checking of the drive. Many systems put the system to sleep after a short period of time.