Hello,
Since few days, the keyboard and touchpad of my laptop is not working on windows 10 when windows is loaded (at the screen where I enter my password).
Everything works fine in the bios and in the advanced startup option. When I plug-in an usb keyboard or mouse I have the same problems.
I already tried to remove the battery and cable power, press power button 10-30 sec but nothing change.
When I access every safe mode, nothing change.
In the Advanced Options, Refresh, Restore, Command Prompt and Recover a system image need an admin account but mine is not detected.
If someone have a solution for this I would be grateful.
Since few days, the keyboard and touchpad of my laptop is not working on windows 10 when windows is loaded (at the screen where I enter my password).
Everything works fine in the bios and in the advanced startup option. When I plug-in an usb keyboard or mouse I have the same problems.
I already tried to remove the battery and cable power, press power button 10-30 sec but nothing change.
When I access every safe mode, nothing change.
In the Advanced Options, Refresh, Restore, Command Prompt and Recover a system image need an admin account but mine is not detected.
If someone have a solution for this I would be grateful.