Keyboard and Mouse not Working when windows is loaded

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XiaoXia

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May 6, 2017
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Hello,

Since few days, the keyboard and touchpad of my laptop is not working on windows 10 when windows is loaded (at the screen where I enter my password).

Everything works fine in the bios and in the advanced startup option. When I plug-in an usb keyboard or mouse I have the same problems.

I already tried to remove the battery and cable power, press power button 10-30 sec but nothing change.
When I access every safe mode, nothing change.
In the Advanced Options, Refresh, Restore, Command Prompt and Recover a system image need an admin account but mine is not detected.

If someone have a solution for this I would be grateful.
 
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