Hi, I have an Asus TUF FA506IU in my household with the next configuration: Ryzen 4800H, 16 GB DDR4, GeForce 1660 Ti, 500 GB SSD. The laptop is 3.5 years old and it started to have some weird issues with the battery. The laptop is used by a family member so I do not know precisely when this issues started.
2 days ago, when I powered the laptop to install some software on it, I noticed that, although the battery status was indicated as 100%, the battery seemed to be at 0% in reality, because, when I pulled the charger out, the laptop shut down immediately.
At first, I assumed the battery died and might need replacing.
However, today, when I powered on the laptop again, it started to charge normally, from 0% to 100%. I tested the battery and it lasted for around 3 hours, which is normal for a battery more than 3 years old. When I wanted to recharge the battery again, then it charged normally for a while (between 10-20 minutes), then it went almost instantly to 100% in the status indicator (I mean the icon in the bottom right on the screen where it shows how much power is available in the battery).
When I tested again to see how long it lasts, the battery drains in less than hour, while the status indicator provides inaccurate information. I mean, it says something like "3-4 hours remaining", but it drains in 30-60 minutes.
Also, the setting in My Asus where you select whether the battery should charge at 80 or 60% does not seem to work, the battery charges always to 100% as indicated in the Battery Settings from Windows, albeit that does not seem to actually be the case (meaning that the battery is stated to be 100% full, but it drains much quickly than it should do so if it were at 100%).
Can anyone tell me what is going on? Is the battery dead? Then why did it behaved normally during a previous test? Or is it a software issue?
PS: I would also add that when I run a system diagnostic in MyAsus, it says there is nothing wrong with the battery, so I am confused.
I don't mind replacing the battery if it's dead, but I need to be sure, so I won't spend 70-80 euros on a replacement for something which is not actually defective.
2 days ago, when I powered the laptop to install some software on it, I noticed that, although the battery status was indicated as 100%, the battery seemed to be at 0% in reality, because, when I pulled the charger out, the laptop shut down immediately.
At first, I assumed the battery died and might need replacing.
However, today, when I powered on the laptop again, it started to charge normally, from 0% to 100%. I tested the battery and it lasted for around 3 hours, which is normal for a battery more than 3 years old. When I wanted to recharge the battery again, then it charged normally for a while (between 10-20 minutes), then it went almost instantly to 100% in the status indicator (I mean the icon in the bottom right on the screen where it shows how much power is available in the battery).
When I tested again to see how long it lasts, the battery drains in less than hour, while the status indicator provides inaccurate information. I mean, it says something like "3-4 hours remaining", but it drains in 30-60 minutes.
Also, the setting in My Asus where you select whether the battery should charge at 80 or 60% does not seem to work, the battery charges always to 100% as indicated in the Battery Settings from Windows, albeit that does not seem to actually be the case (meaning that the battery is stated to be 100% full, but it drains much quickly than it should do so if it were at 100%).
Can anyone tell me what is going on? Is the battery dead? Then why did it behaved normally during a previous test? Or is it a software issue?
PS: I would also add that when I run a system diagnostic in MyAsus, it says there is nothing wrong with the battery, so I am confused.
I don't mind replacing the battery if it's dead, but I need to be sure, so I won't spend 70-80 euros on a replacement for something which is not actually defective.
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