Laptop cpu running at 97 degrees and causes it to go 'weird'

[Gibsonlespaul123]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

 

[Terrorsquad1990]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

If it really hits that high, I'm not quite sure we can do anything, even with a 3rd-party laptop cooler.

Some laptops are made to game, others are not.
The more it reaches those high temps, the worse it gets in the long run aswel.

Keep the laptop for stuff it is meant to be and save up for a decent gaming desktop/laptop.

But I am curious; was it always like that since the beginning with the same games?

 

[Jester Maroc]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

Definitely try to replace the thermal paste on the CPU. Sometimes the factory paste is just bad, many people get 10c+ degrees drop in temps after they put new thermal paste in their laptops.

This: https://www.amazon.com/ARCTIC-Performance-Compound-Interface-Material/dp/B0045JCFLY

 

[Gibsonlespaul123]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

Definitely try to replace the thermal paste on the CPU. Sometimes the factory paste is just bad, many people get 10c+ degrees drop in temps after they put new thermal paste in their laptops.

This: https://www.amazon.com/ARCTIC-Performance-Compound-Interface-Material/dp/B0045JCFLY

Allright, I'll give that a try!

 

[Gibsonlespaul123]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

If it really hits that high, I'm not quite sure we can do anything, even with a 3rd-party laptop cooler.

Some laptops are made to game, others are not.
The more it reaches those high temps, the worse it gets in the long run aswel.

Keep the laptop for stuff it is meant to be and save up for a decent gaming desktop/laptop.

But I am curious; was it always like that since the beginning with the same games?

Yes, it's been like this since the beginning. I've never been an HP fan, but this laptop cost about $700 so it seemed to good of a deal to pass on. Now I realise that they've compensated on the build quality and cooling solutions to achieve the low price. To me it seems clear that the laptop is just not capable of handling a quad core cpu and a discrete gpu ....

 

[Jester Maroc]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

Definitely try to replace the thermal paste on the CPU. Sometimes the factory paste is just bad, many people get 10c+ degrees drop in temps after they put new thermal paste in their laptops.

This: https://www.amazon.com/ARCTIC-Performance-Compound-Interface-Material/dp/B0045JCFLY

Allright, I'll give that a try!

This is not exactly the same Laptop, but it might be close enough to give you a general idea on how to disassemble enough to gain access to the CPU: https://www.youtube.com/watch?v=KZcl2zzak6o

 

[Terrorsquad1990]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

If it really hits that high, I'm not quite sure we can do anything, even with a 3rd-party laptop cooler.

Some laptops are made to game, others are not.
The more it reaches those high temps, the worse it gets in the long run aswel.

Keep the laptop for stuff it is meant to be and save up for a decent gaming desktop/laptop.

But I am curious; was it always like that since the beginning with the same games?

Yes, it's been like this since the beginning. I've never been an HP fan, but this laptop cost about $700 so it seemed to good of a deal to pass on. Now I realise that they've compensated on the build quality and cooling solutions to achieve the low price. To me it seems clear that the laptop is just not capable of handling a quad core cpu and a discrete gpu ....

Laptops are more meant to take along your way for your work/school etc.
Even those expensive "gaming laptops" will not receive any money from me as laptops are not good in the longrun due temp issues and the HDD stuck into an oven.

If people are looking for a gaming laptop around me, I always ask if it's not possible to take a desktop instead of a laptop to avoid many issues and gain alot of more performance.

 

[Gibsonlespaul123]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

If it really hits that high, I'm not quite sure we can do anything, even with a 3rd-party laptop cooler.

Some laptops are made to game, others are not.
The more it reaches those high temps, the worse it gets in the long run aswel.

Keep the laptop for stuff it is meant to be and save up for a decent gaming desktop/laptop.

But I am curious; was it always like that since the beginning with the same games?

Yes, it's been like this since the beginning. I've never been an HP fan, but this laptop cost about $700 so it seemed to good of a deal to pass on. Now I realise that they've compensated on the build quality and cooling solutions to achieve the low price. To me it seems clear that the laptop is just not capable of handling a quad core cpu and a discrete gpu ....

Laptops are more meant to take along your way for your work/school etc.
Even those expensive "gaming laptops" will not receive any money from me as laptops are not good in the longrun due temp issues and the HDD stuck into an oven.

If people are looking for a gaming laptop around me, I always ask if it's not possible to take a desktop instead of a laptop to avoid many issues and gain alot of more performance.

I agree with your statement that laptops are more meant to be for work/school and stuff, but if I buy a laptop with solid specs, I at least expect those specs to work. Otherwise it's HP's fault for bringing out a laptop that can't handle it's own components.

 

[Terrorsquad1990]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

If it really hits that high, I'm not quite sure we can do anything, even with a 3rd-party laptop cooler.

Some laptops are made to game, others are not.
The more it reaches those high temps, the worse it gets in the long run aswel.

Keep the laptop for stuff it is meant to be and save up for a decent gaming desktop/laptop.

But I am curious; was it always like that since the beginning with the same games?

Yes, it's been like this since the beginning. I've never been an HP fan, but this laptop cost about $700 so it seemed to good of a deal to pass on. Now I realise that they've compensated on the build quality and cooling solutions to achieve the low price. To me it seems clear that the laptop is just not capable of handling a quad core cpu and a discrete gpu ....

Laptops are more meant to take along your way for your work/school etc.
Even those expensive "gaming laptops" will not receive any money from me as laptops are not good in the longrun due temp issues and the HDD stuck into an oven.

If people are looking for a gaming laptop around me, I always ask if it's not possible to take a desktop instead of a laptop to avoid many issues and gain alot of more performance.

I agree with your statement that laptops are more meant to be for work/school and stuff, but if I buy a laptop with solid specs, I at least expect those specs to work. Otherwise it's HP's fault for bringing out a laptop that can't handle it's own components.

Those specs are pure marketing.
For example a 960M (GPU for laptop) will NOT perform as good a GTX 960 dedicated desktop card.
Don't forget everything needs to be toned down to get inside the tiny spot they're in; mostly saving in cooling performances.

Bad cooling perfomances = bad overall performances in the long run and much lower longevity, unfortunately.

Many ppl do not grasp the problem with hardware being stuck in such small space with very low cooling.

I don't blame them; I've bought a laptop myself many years ago. But never again 😛

 

[Jester Maroc]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

If it really hits that high, I'm not quite sure we can do anything, even with a 3rd-party laptop cooler.

Some laptops are made to game, others are not.
The more it reaches those high temps, the worse it gets in the long run aswel.

Keep the laptop for stuff it is meant to be and save up for a decent gaming desktop/laptop.

But I am curious; was it always like that since the beginning with the same games?

Yes, it's been like this since the beginning. I've never been an HP fan, but this laptop cost about $700 so it seemed to good of a deal to pass on. Now I realise that they've compensated on the build quality and cooling solutions to achieve the low price. To me it seems clear that the laptop is just not capable of handling a quad core cpu and a discrete gpu ....

Laptops are more meant to take along your way for your work/school etc.
Even those expensive "gaming laptops" will not receive any money from me as laptops are not good in the longrun due temp issues and the HDD stuck into an oven.

If people are looking for a gaming laptop around me, I always ask if it's not possible to take a desktop instead of a laptop to avoid many issues and gain alot of more performance.

I agree with your statement that laptops are more meant to be for work/school and stuff, but if I buy a laptop with solid specs, I at least expect those specs to work. Otherwise it's HP's fault for bringing out a laptop that can't handle it's own components.

Agreed, plus many people need the mobility (it can be a necessity) and do not have enough money to purchase both a laptop and a desktop. My Dell Latitude e6540 can game quite comfortably without going above 75c, so laptop gaming is possible and convenient where a desktop is impractical.

 

[Terrorsquad1990]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

If it really hits that high, I'm not quite sure we can do anything, even with a 3rd-party laptop cooler.

Some laptops are made to game, others are not.
The more it reaches those high temps, the worse it gets in the long run aswel.

Keep the laptop for stuff it is meant to be and save up for a decent gaming desktop/laptop.

But I am curious; was it always like that since the beginning with the same games?

Yes, it's been like this since the beginning. I've never been an HP fan, but this laptop cost about $700 so it seemed to good of a deal to pass on. Now I realise that they've compensated on the build quality and cooling solutions to achieve the low price. To me it seems clear that the laptop is just not capable of handling a quad core cpu and a discrete gpu ....

Laptops are more meant to take along your way for your work/school etc.
Even those expensive "gaming laptops" will not receive any money from me as laptops are not good in the longrun due temp issues and the HDD stuck into an oven.

If people are looking for a gaming laptop around me, I always ask if it's not possible to take a desktop instead of a laptop to avoid many issues and gain alot of more performance.

I agree with your statement that laptops are more meant to be for work/school and stuff, but if I buy a laptop with solid specs, I at least expect those specs to work. Otherwise it's HP's fault for bringing out a laptop that can't handle it's own components.

Agreed, plus many people need the mobility (it can be a necessity) and do not have enough money to purchase both a laptop and a desktop. My Dell Latitude e6540 can game quite comfortably without going above 75c, so laptop gaming is possible and convenient where a desktop is impractical.

I never said it would not perform the same way.
What I do say is that it will NEVER live as long as a desktop will due the temps.

I totally agree the mobility is a huge plus. But that's the only plus it has.

The money u spend on repair after a year and the years to come will be much more than the worth of a desktop, which is also my point.

If you can use a desktop, use it.
Btw, many desktops can outperform laptops for less money so money should not be an issue if mobility is no factor.

 

[Jester Maroc]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

If it really hits that high, I'm not quite sure we can do anything, even with a 3rd-party laptop cooler.

Some laptops are made to game, others are not.
The more it reaches those high temps, the worse it gets in the long run aswel.

Keep the laptop for stuff it is meant to be and save up for a decent gaming desktop/laptop.

But I am curious; was it always like that since the beginning with the same games?

Yes, it's been like this since the beginning. I've never been an HP fan, but this laptop cost about $700 so it seemed to good of a deal to pass on. Now I realise that they've compensated on the build quality and cooling solutions to achieve the low price. To me it seems clear that the laptop is just not capable of handling a quad core cpu and a discrete gpu ....

Laptops are more meant to take along your way for your work/school etc.
Even those expensive "gaming laptops" will not receive any money from me as laptops are not good in the longrun due temp issues and the HDD stuck into an oven.

If people are looking for a gaming laptop around me, I always ask if it's not possible to take a desktop instead of a laptop to avoid many issues and gain alot of more performance.

I agree with your statement that laptops are more meant to be for work/school and stuff, but if I buy a laptop with solid specs, I at least expect those specs to work. Otherwise it's HP's fault for bringing out a laptop that can't handle it's own components.

Agreed, plus many people need the mobility (it can be a necessity) and do not have enough money to purchase both a laptop and a desktop. My Dell Latitude e6540 can game quite comfortably without going above 75c, so laptop gaming is possible and convenient where a desktop is impractical.

I never said it would not perform the same way.
What I do say is that it will NEVER live as long as a desktop will due the temps.

I totally agree the mobility is a huge plus. But that's the only plus it has.

The money u spend on repair after a year and the years to come will be much more than the worth of a desktop, which is also my point.

If you can use a desktop, use it.
Btw, many desktops can outperform laptops for less money so money should not be an issue if mobility is no factor.

Agreed 100%, I think we misunderstood each other, my fault. I absolutely will never buy a laptop as my primary gaming machine. It is only when I travel and visit friends/family that it allows me to still game. Plus, I need it for work.

Having said that, I still feel that 97-100 degrees while gaming is unacceptable, and points to poor engineering/products. If they put a CPU/GPU in a laptop, it is only logical that the consumer of said laptop should be able to use the CPU/GPU.

 

[Terrorsquad1990]

Hello Tom's Hardware,

I've got a new laptop a year ago (HP Envy touchsmart 15) with an i7 4700mq, 16 gb ram and a 840M from Nvidia. It works fine except for one problem: it overheats like a mofo.

During intense games like GTA V, and sometimes even during league of legends, the cpu hits about 97-100 degrees and it starts throttling. The throttling (I assume) causes the entire OS to crash, and the laptop becomes completely unresponsive for about a minute, sometimes 2. It completely fucks up any gaming experience.

I've tried an app that let's it throttle at 85 degrees, didn't work. I tried to limit the cpu usage to 50% max, but all to no avail.

What should I do ?

Thanks in advance

If it really hits that high, I'm not quite sure we can do anything, even with a 3rd-party laptop cooler.

Some laptops are made to game, others are not.
The more it reaches those high temps, the worse it gets in the long run aswel.

Keep the laptop for stuff it is meant to be and save up for a decent gaming desktop/laptop.

But I am curious; was it always like that since the beginning with the same games?

Yes, it's been like this since the beginning. I've never been an HP fan, but this laptop cost about $700 so it seemed to good of a deal to pass on. Now I realise that they've compensated on the build quality and cooling solutions to achieve the low price. To me it seems clear that the laptop is just not capable of handling a quad core cpu and a discrete gpu ....

Laptops are more meant to take along your way for your work/school etc.
Even those expensive "gaming laptops" will not receive any money from me as laptops are not good in the longrun due temp issues and the HDD stuck into an oven.

If people are looking for a gaming laptop around me, I always ask if it's not possible to take a desktop instead of a laptop to avoid many issues and gain alot of more performance.

I agree with your statement that laptops are more meant to be for work/school and stuff, but if I buy a laptop with solid specs, I at least expect those specs to work. Otherwise it's HP's fault for bringing out a laptop that can't handle it's own components.

Agreed, plus many people need the mobility (it can be a necessity) and do not have enough money to purchase both a laptop and a desktop. My Dell Latitude e6540 can game quite comfortably without going above 75c, so laptop gaming is possible and convenient where a desktop is impractical.

I never said it would not perform the same way.
What I do say is that it will NEVER live as long as a desktop will due the temps.

I totally agree the mobility is a huge plus. But that's the only plus it has.

The money u spend on repair after a year and the years to come will be much more than the worth of a desktop, which is also my point.

If you can use a desktop, use it.
Btw, many desktops can outperform laptops for less money so money should not be an issue if mobility is no factor.

Agreed 100%, I think we misunderstood each other, my fault. I absolutely will never buy a laptop as my primary gaming machine. It is only when I travel and visit friends/family that it allows me to still game. Plus, I need it for work.

Having said that, I still feel that 97-100 degrees while gaming is unacceptable, and points to poor engineering/products. If they put a CPU/GPU in a laptop, it is only logical that the consumer of said laptop should be able to use the CPU/GPU.

The only thing I can say is that you contact customer support of the shop you bought it from, it should still be in warranty if it's only 1 year.

Possibly they might say the same that the laptop is not meant for gaming but we'll have to see