Question Laptop CPU temp over 100 Celcius - New issue.

[Slashcross]

Hello

I have had a look around a few forums and tried a couple of fixes including cleaning my case with a computer duster, elevating my laptop to ensure the vents have space to expell hot air and setting my processor power management to a maximum of 99%. I have not had a crash since changing the latter but I did notice with HWmonitor that the temp briefly went about 100 Celcius while in a very short game (less than 2 minutes to test the temp after previous changes).

My specs are listed below and I would very much appreciate any further ideas to fix this - I pasted everything from SYSTEMINFO to give the most information.
I also dont know if its relevant but the crash is happening on Starcraft2 which I have played frequently on this laptop without many issues.

Host Name: DESKTOP-TIHIBGR
OS Name: Microsoft Windows 10 Home
OS Version: 10.0.19045 N/A Build 19045
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Owner
Registered Organization:
Product ID: 00325-80000-00000-AAOEM
Original Install Date: 10/12/2022, 05:11:37
System Boot Time: 30/04/2024, 16:18:35
System Manufacturer: Dell Inc.
System Model: G3 3500
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 165 Stepping 2 GenuineIntel ~2396 Mhz
BIOS Version: Dell Inc. 1.29.0, 07/03/2024
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-gb;English (United Kingdom)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (UTC+03:00) Moscow, St Petersburg
Total Physical Memory: 7,986 MB
Available Physical Memory: 2,527 MB
Virtual Memory: Max Size: 28,466 MB
Virtual Memory: Available: 20,753 MB
Virtual Memory: In Use: 7,713 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\DESKTOP-TIHIBGR
Hotfix(s): 23 Hotfix(s) Installed.
[01]: KB5036618
[02]: KB5028013
[03]: KB5003791
[04]: KB5011048
[05]: KB5012170
[06]: KB5015684
[07]: KB5036892
[08]: KB5018506
[09]: KB5020372
[10]: KB5022924
[11]: KB5023794
[12]: KB5025315
[13]: KB5026879
[14]: KB5028318
[15]: KB5028380
[16]: KB5029709
[17]: KB5031539
[18]: KB5032392
[19]: KB5032907
[20]: KB5034224
[21]: KB5036447
[22]: KB5037018
[23]: KB5005699
Network Card(s): 4 NIC(s) Installed.
[01]: Realtek PCIe GbE Family Controller
Connection Name: Ethernet
Status: Media disconnected
[02]: Intel(R) Wireless-AC 9462
Connection Name: WiFi
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.48
[02]: fe80::9330:6f5f:424f:5742
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[04]: LogMeIn Hamachi Virtual Ethernet Adapter
Connection Name: Hamachi
DHCP Enabled: Yes
DHCP Server: N/A
IP address(es)
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

 

[rgd1101]

how much over 100 degree? for how long?
laptop cpu usually run hot.
you could turn it down to power saver

 

[Slashcross]

how much over 100 degree? for how long?
laptop cpu usually run hot.
you could turn it down to power saver

HWmonitor only shows 100 degress as the maximum but I dont think it runs like that for long.
The Laptop has blackscreened and attempted to shutdown (logged out ect) after maybe 10 minutes MAX (based on a guess after it shut down 13 minutes into the game and seeing it was already at 100 in the 2 minute game).

I can try power saver but its the shutting down the laptop that concerns me more.

 

[Automattikal]

Hello

I have had a look around a few forums and tried a couple of fixes including cleaning my case with a computer duster, elevating my laptop to ensure the vents have space to expell hot air and setting my processor power management to a maximum of 99%. I have not had a crash since changing the latter but I did notice with HWmonitor that the temp briefly went about 100 Celcius while in a very short game (less than 2 minutes to test the temp after previous changes).

My specs are listed below and I would very much appreciate any further ideas to fix this - I pasted everything from SYSTEMINFO to give the most information.
I also dont know if its relevant but the crash is happening on Starcraft2 which I have played frequently on this laptop without many issues.

Host Name: DESKTOP-TIHIBGR
OS Name: Microsoft Windows 10 Home
OS Version: 10.0.19045 N/A Build 19045
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Owner
Registered Organization:
Product ID: 00325-80000-00000-AAOEM
Original Install Date: 10/12/2022, 05:11:37
System Boot Time: 30/04/2024, 16:18:35
System Manufacturer: Dell Inc.
System Model: G3 3500
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 165 Stepping 2 GenuineIntel ~2396 Mhz
BIOS Version: Dell Inc. 1.29.0, 07/03/2024
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-gb;English (United Kingdom)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (UTC+03:00) Moscow, St Petersburg
Total Physical Memory: 7,986 MB
Available Physical Memory: 2,527 MB
Virtual Memory: Max Size: 28,466 MB
Virtual Memory: Available: 20,753 MB
Virtual Memory: In Use: 7,713 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\DESKTOP-TIHIBGR
Hotfix(s): 23 Hotfix(s) Installed.
[01]: KB5036618
[02]: KB5028013
[03]: KB5003791
[04]: KB5011048
[05]: KB5012170
[06]: KB5015684
[07]: KB5036892
[08]: KB5018506
[09]: KB5020372
[10]: KB5022924
[11]: KB5023794
[12]: KB5025315
[13]: KB5026879
[14]: KB5028318
[15]: KB5028380
[16]: KB5029709
[17]: KB5031539
[18]: KB5032392
[19]: KB5032907
[20]: KB5034224
[21]: KB5036447
[22]: KB5037018
[23]: KB5005699
Network Card(s): 4 NIC(s) Installed.
[01]: Realtek PCIe GbE Family Controller
Connection Name: Ethernet
Status: Media disconnected
[02]: Intel(R) Wireless-AC 9462
Connection Name: WiFi
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.48
[02]: fe80::9330:6f5f:424f:5742
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[04]: LogMeIn Hamachi Virtual Ethernet Adapter
Connection Name: Hamachi
DHCP Enabled: Yes
DHCP Server: N/A
IP address(es)
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

Take it apart, clean vents and fans very well, and repaste it. I had this issue on my laptop. It was thermal throttling and shutting down, and i repasted it and it worked fine and no longer overheated. thermal paste is very important

 

[Slashcross]

Take it apart, clean vents and fans very well, and repaste it. I had this issue on my laptop. It was thermal throttling and shutting down, and i repasted it and it worked fine and no longer overheated. thermal paste is very important

Repasting it is the common solution which Ive not tried just because its a couple days until I will be in town - I will have a look to see if I can pickup some replacement paste.

Thank you.

 

[hotaru.hino]

Repasting it is the common solution which Ive not tried just because its a couple days until I will be in town - I will have a look to see if I can pickup some replacement paste.

Thank you.

Regarding repasting a laptop, I highly recommend getting Honeywell PTM7950. Although sourcing it can be a little rough since Honeywell doesn't sell it to consumers (LTT seems to sell it if you don't mind getting it from them). It's reportedly the TIM that system builders use.

If you can't get it, then I recommend a thicker paste because laptop cooling systems don't apply the same amount of pressure that desktop coolers do, so thinner pastes will pump out over time.