Question Laptop crashes with artifacts in specific loads/games ?

rnnoob

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Jan 4, 2012
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Hello,

Laptop model - Aorus X5-v6

System Laptop specs - i7-6820HK, GTX1070, 16GB ; no OC currently.

Lately my system started randomly crashing when playing Rise of nations and League of legends.(10-15 mins in game)
Some crashes are with artifacts and a hard reboot while others are just blank screens for some time and then automatic reboots.

I know artifacts are caused mostly due to a faulty GPU, so in order to test that I ran benchmarks and stress tests to see if I can recreate the crashes. Surprisingly these ran without issues.
I used FurMark, 3Dmark(Timespy Extreme, Firestrike Extreme, PCI express), GPUmemtest/OCCT memtest. Nvidia drivers Updated with clean install

More surprising was the fact that I ran GTA 5 online for around 1-2 hrs. and it did not crash albeit the temps were around 89C(usual case for GTA5 for me). For normal use the system works without an issue, and I haven't had any crashes while using Hyperworks, Ansys, CAD softwares or MATLAB( but I haven't run any demanding stuff on them lately )
I did not have the time to check if the problem is only with RoN or League, but I can try to test other games to see if they crash similarly as well.

This thing has me completely baffled as to what might be causing these crashes. Please I would appreciate any insight in troubleshooting it.
Let me know if you need any more details, Thank you.



 

rnnoob

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Looks like vram overheating. When last did you do some dust cleaning?
Been a few years since I've opened up the laptop and cleaned it. Might be what you said.
But, Wouldn't the benchmarks/stress tests and GTA also hit the VRAM and cause it to overheat and crash? Real question.
 

Johnwmel

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Process of elimination, theory doesn't always work., Make sure the basics are right.

View: https://www.youtube.com/watch?v=74agkgZdzkI

http://ubm.io/2hL7SEZ
http://ubm.io/2hL8Vop
Cleaning a Laptop/Notebook Computer
http://www.techradar.com/news/mobile-computing/laptops/how-to-clean-your-laptop-of-dust-and-dirt-942783
 

rnnoob

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It will only happen with high gpu orientated games and gpu stress tests
Process of elimination, theory doesn't always work., Make sure the basics are right.

I understand, But Rise of nations is a very old game from 2003 which crashes, while GTA5 which is to this day a very demanding title does not. Also the Timespy extreme benchmark/stress test runs at 4k imo. So in my mind these should be hitting the hardware a lot harder than an e-sports title or almost more than a decade old game.


Anyway I have ordered a torx screw set as I don't have mine with me right now. But I am still skeptical of that being the issue. Mainly because I can't recreate the crash with what's supposed to be a more demanding system load.
Anything else you think might be the problem?

I do remember once when the game crashed and the system did not reboot I got a error with something mentioning the video buffer. I'll try to recreate it and post that as soon as possible.
other than that I have no other leads, unfortunately :(.
 
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Jacozeelie

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I have seen something like that, with age of empires 2. But that was because the gpu driver did not support some direct 3d stuff and required a download from microsoft. After download, same thing. So i just build a aincient old pc from my scrap bin, installed xp and now frankenstein plays all my old games
 

rnnoob

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I have seen something like that, with age of empires 2. But that was because the gpu driver did not support some direct 3d stuff and required a download from microsoft. After download, same thing. So i just build a aincient old pc from my scrap bin, installed xp and now frankenstein plays all my old games

Yeah, your solution for AoE2 sounds good. I thought the same, maybe something messed up compatibility with the old game; but probably that's also not the case as League crashes similarly and that is a live game with weekly updates. And now I can't play ranked matches as I don't know when the system will reset.
 

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