Why does this always turn into a Apple VS PC thing.
First off, I have never had a real bad tech support problem(Well, logitech was a pain since they did not have my address in there system, but yeah).
Lets see, Call HP.
Me: Hey, my battery does not hold a charge anymore.
HP: Ok, try this, this and this.
Me: Ok, still no good.
HP: Ok can i have your address, We will send you a new battery and you just put the old one in the box and send it back to us.
~~2 days later~~
New higher capacity batter. YAY
Next time, For some reason they shipped a computer with the partitions backwards. So little system partition and big recovery one.
Call,
ME: The partitions are messed up windows is the size on a recovery and the recovery is the rest of the drive.
HP: Ok, Is it a raid system?
Me: Nope
HP: Ok address please so we can send you a CD with will fix it for you.
~~3 days later~~
New recovery CD's so if they ever change the drive, its easy to get it back to HP a HP factory state. In the meantime, I just used partition magic to fix it. This was more to make sure they new this may be a problem for others.
Not sure I would call that a bad tech support.
Since HP,Dell,ect have many more support reps, there may be more variation is support. That said, so far they have been just fine for me and others.
My friends who have Dells had good stories, One of Dell coming right to the house for a dead board and other similar situations. Once again, depends on who you get.