Laptop MSI GT780DXR shut-offs during graphical load

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ShadeO89

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May 10, 2014
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Hi guys

So I have an MSI GT780DXR and I've been having problems with this laptop for quite a while now and honestly I am at my wits end.

The problem is that whenever i use my computer for something heavy like playing a game og working with large pictures in photoshop, my computer simply reboots. The reboot is quite sudden, it powers off, and there is no lights or anything in the computer for a few seconds, then it powers back up. Sometimes it even powers down during the new boot and repeats the process a few times.

- I've been researching the problem extensively and tried reapllying thermal paste + cleaning fan and ducts

- I've tried run my games and whatnot on lower settings

- I've even replaced my AC adapter as i read in a tech forum thread that that might be the problem.

So I recieve my new AC adapter today, plug it in and start up a game, and, well. The problem persists, and the AC adapter wasn't cheap!

What am I to do :'(

EDIT: My temps rarely hit 80 degrees C and i continue to have power-offs as if the battery wasn't in the laptop and someone would pull the power-cord, then about 5-10 seconds of silence and then it powers up again by itself.
 
Solution
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http://www.msimobile.com/level3_productpage.aspx?id=319

It was probably a high end laptop when new.

You've done some things that I would've recommended - clean it out. But 80C is still pretty hot - for gaming anyway (not for cpu stress testing).
And reseating the cpu. And replacing the adapter (psu).

Off hand I think its a mobo problem. Did you double check connections? Have you tried a cmos/bios reset?

Can you download and run hwinfo and provide screen shots of the detail results. And do you know your Vcore? HWinfo will tell us alot abot voltages. If the psu is ok, then it really has to be the mobo.
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There was 2 Western Digital Scorpio Black 750 GB HDD's in it from the start, I then lost my first HDD to a hardware malfunction and had a new one installed under warranty. The second HDD I lost because of a knock to the laptop which knocked the new one out after warranty had run out, so I then installed a Samsung 840 Evo SSD in it.

Regarding the boot option: I've been in the BIOS menu and have made sure that the system is set to boot in AHCI mode so that shouldn't be the problem.

I should mention that i am writing from the same laptop as we are trying to troubleshoot

 
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I am running Win7 SP1 and i've verified the copy of windows with the code that is placed under the battery

I assume that i can't verify different copy of windows than the one it came with with the code under the battery?
 
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Could you guide me on where to find the BIOS and firmware info? (sorry for noob quest)

EDIT: Found it, look below

 
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Yeah that's the one i tried, but they don't have any BIOS stuff in there
 
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sorry i for not replying sooner.

first, kinda weird because i downloaded the non-raid bios 1761_10h.zip without issues.

if your set on changing the gpu then go ahead, nevertheless it's an upgrade and may fix the issue. post back with the results.
 
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Yeah thanks for taking your time to help me out. I am going to try getting a hold of a laptop GPU which is compatible and then i'll write my results
 
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