Laptop reset issues

[ernesto.suarez.777]

I did a factory reset on my Acer laptop, and it got stuck on the windows intalling screen, and I was looking at some of the answers and some people suggest to turn off laptop and back on with wifi on, and others with wifi off, ive tried it a couple time with both options, and it still stuck at the same percentage (65%) please someone help!

 

[webworkings]

The correct way, if the restore involves any downloads that were being installed, is to do the steps below. However, if you tried doing a restore that gives you the option to keep all your personal stuff on the device, this could also be the problem. If you chose that option, it may have left the problem on the laptop, leading you to it being stuck. If that is the case, you would have to do a full restore, which would wipe the device.

Try this...

1. Turn off the laptop.
2. Turn off your WiFi, or take the laptop to an area where there isn't any WiFi. (If connected via Ethernet, unplug it.)
3. Turn on the laptop.
4. Once it fully loads, then turn on your WiFi again.

Sometimes (especially in 10) updates, including those that come after a reset, can get the computer stuck. It happens when an update fails, for whatever reason, and the device continually tries to get it to install over and over. Leaving you 'stuck'. Until you take away its ability to continue trying the update, hence the no WiFi, then it should load.