Question Laptop shuts down after coming out of Sleep mode ?

[VermilionNeko]

Hi

I have another strange little problem that I can't figure out. I noticed this the other day and thought it was odd, but I've tested it further and it happens every time. For some weird reason, if I close the lid, which puts it into Sleep or Hibernate mode, I'll sign back into Windows, and after a minute or two, the laptop shuts down. Well, actually, it restarts.

I currently have my Power Mode set to High Performance, so I can't see why that would be the cause. I've looked through the various power options, but can't see anything that could need changing that would be related to it. If the laptop goes into regular Sleep mode from inactivity, and then I sign back in, it doesn't shut down/restart.

I have just installed another Windows update - 2023-03 Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5023778) - so I'm not sure if the issue is related to the current version of Windows 11 I have installed. Can anyone confirm?

Thanks

 

[VermilionNeko]

No, updating Windows hasn't fixed the issue.

 

[Colif]

what make/model laptop? Have you gone to the website for laptop and checked you have newest drivers? AS its often drivers to blame for problems with sleep.
Tried updating GPU drivers?

 

[VermilionNeko]

what make/model laptop? Have you gone to the website for laptop and checked you have newest drivers? AS its often drivers to blame for problems with sleep.
Tried updating GPU drivers?

I've not checked if there are any newer GPU drivers, so I will have a look later. Though from past experiences, I can't say I've ever found updating them to help resolve anything. The laptop is an ASUS TUF F15 FX507ZR. I did check the website several weeks ago, but I don't think there have been any newer updates for anything, particularly the BIOS. Again, I can certainly have a look.

EDIT: Yeah, it looks like all the drivers and firmware are from 2022, so it either already has them installed, or they've since been replaced with newer versions already.

 

[OIIIIIO]

Hibernate mode: This mode puts open documents and applications on the hard drive and shuts down the computer. This situation looks almost identical to a computer that has been shut down, leading some users to mistakenly believe that the computer has constantly shut down.
power plan: The settings you have chosen in the power plan can also force your computer to shut down. If this scenario applies, you can switch to a different power plan to resolve the issue.

Apparently, your computer is more likely to shut down than go into sleep mode if the hard drive shutdown settings in advanced power settings for sleep are not configured correctly. Several users managed to fix the problem after increasing the hard drive shutdown time in sleep mode settings
In the Control Panel window, click Hardware and Sound.
Then choose Power Options and select Change when computer sleep is enabled
Click Change advanced power settings. This should launch a dialog box on your screen.

Enter 1500 (or any other large number) in the text field associated with on battery under a Turn off hard drive after option.


Disable hibernation
Some computers are configured to enter hibernation after being in sleep mode for a specified period. A computer in hibernation will operate very similarly to a computer that has been shut down; For example, you cannot wake it up by shaking the mouse or pressing a key on the keyboard. The only way to turn it back on is to press the power button.

For this reason, some users have the impression that their PC automatically shuts down in the middle of sleep mode, when in fact it is in hibernation. This means that some fixes for a PC that shuts down when it goes to sleep won't work because it doesn't actually shut down in the first place.
As such, it's a good idea to check that your computer isn't in hibernation. To do this, you can double-check your computer's hibernation habits by accessing the Control Panel's power settings:
hope this can solve your problem
good luck

 

[VermilionNeko]

Hibernate mode: This mode puts open documents and applications on the hard drive and shuts down the computer. This situation looks almost identical to a computer that has been shut down, leading some users to mistakenly believe that the computer has constantly shut down.
power plan: The settings you have chosen in the power plan can also force your computer to shut down. If this scenario applies, you can switch to a different power plan to resolve the issue.

Apparently, your computer is more likely to shut down than go into sleep mode if the hard drive shutdown settings in advanced power settings for sleep are not configured correctly. Several users managed to fix the problem after increasing the hard drive shutdown time in sleep mode settings
In the Control Panel window, click Hardware and Sound.
Then choose Power Options and select Change when computer sleep is enabled
Click Change advanced power settings. This should launch a dialog box on your screen.

Enter 1500 (or any other large number) in the text field associated with on battery under a Turn off hard drive after option.


Disable hibernation
Some computers are configured to enter hibernation after being in sleep mode for a specified period. A computer in hibernation will operate very similarly to a computer that has been shut down; For example, you cannot wake it up by shaking the mouse or pressing a key on the keyboard. The only way to turn it back on is to press the power button.

For this reason, some users have the impression that their PC automatically shuts down in the middle of sleep mode, when in fact it is in hibernation. This means that some fixes for a PC that shuts down when it goes to sleep won't work because it doesn't actually shut down in the first place.
As such, it's a good idea to check that your computer isn't in hibernation. To do this, you can double-check your computer's hibernation habits by accessing the Control Panel's power settings:
hope this can solve your problem
good luck

Sorry for the late reply. I'll read through your post and try a few things.

I should point out, that whilst I was eating, I had the lid of my laptop closed the whole time and the machine must have randomly restarted 2-3 times. 😕

I'm on High Performance Mode and the 'Turn off hard disk after' is set to Never for Plugged In. On Battery is set to 1 minute. If it's that, I don't understand how that can be affecting it if I'm plugged in.

Hibernate is set to Never for both Battery and Plugged in.

EDIT: I set On Battery from 1 to 1500 and the same thing still happened after closing the lid and logging back in. 😕

EDIT 2: Ah. Actually, I don't think I hit Apply. Going to try it again.

EDIT 3: Nope. Still does it.

 

[VermilionNeko]

Only workaround I've managed to find is to turn off what happens when the lid is closed and put it in Sleep mode manually. After that, I can close the lid whilst not using it.

 

[VermilionNeko]

Okay, that solution hasn't worked. This is one heck of a weird problem. I've tried putting it into Sleep mode from Windows > Power > Sleep. Whether I close the lid or not, after a minute or so of waking it up - it shuts down. It also randomly woke up at the log in screen too. So I tried going into Sleep mode there and after waking it up - same problem. Shut down after a minute or so. 😵

I guess I'll just have to avoid Sleep and Hibernate modes.

 

[VermilionNeko]

And to add further to the weirdness, I tried enabling a simple black screen saver and the same thing happened. After a minute or so - it went to the log in screen and then it rebooted itself. 😦

 

[VermilionNeko]

Checked the Event Viewer and it's full of the same errors about the random reboots:

 

[OIIIIIO]

Checked the Event Viewer and it's full of the same errors about the random reboots:

Sorry for my late answer !
I work a little on your problem and see the source that causes the problem
I'll get back to you this week with maybe a solution.

 

[VermilionNeko]

Sorry for my late answer !
I work a little on your problem and see the source that causes the problem
I'll get back to you this week with maybe a solution.

Ooh. Thank you. I'm intrigued with what you manage to find out. Do you need the Event Logs sending to you?

 

[MiniSniper]

Ooh. Thank you. I'm intrigued with what you manage to find out. Do you need the Event Logs sending to you?

I had a similar issue. If you use intel XTU, that may be the cause. Every time I used Intel XTU to undervolt my CPU, after I put the laptop to sleep and then wake it up it would bluescreen after a few minutes.

 

[VermilionNeko]

I had a similar issue. If you use intel XTU, that may be the cause. Every time I used Intel XTU to undervolt my CPU, after I put the laptop to sleep and then wake it up it would bluescreen after a few minutes.

Hmm. It does sound like a slightly different problem though. Undervolting was causing blue screens, but I've not done any overclocking/undervolting etc. I don't get bluescreens or anything that serious. It just randomly shuts down and boots back up. No warnings, error messages, or anything like that. Also, I don't have XTU installed. I don't think I've ever used it.

 

[VermilionNeko]

Sorry for my late answer !
I work a little on your problem and see the source that causes the problem
I'll get back to you this week with maybe a solution.

DId you manage to find anything? :3