Question Laptop waking up from suspend mode by itself

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rick_meadows

rick_meadows

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Mar 2, 2013
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Hello, all. I hope someone can help me solve this weird issue!

I've recently started using suspend mode on my laptop instead of turning it off so I can get back to work faster. However, I've noticed it has a habit of going out of suspend mode by itself seemingly at random. I simply walk by the office and see that the screen is on.

I have done some Googling on the issue and done the following to no avail:

  • disabled wake timers on power settings
  • disabled wake on LAN (and the whole ethernet driver along with it since I don't use it)
  • used powercfg -waketimers in Command Prompt and the system told me there are no wake timers active
  • used Get-ScheduledTask | ? {$_.Settings.WakeToRun} | Out-GridView in Powershell and the listed tasks are all disabled

I have checked Event Viewer at the times the laptop woke up by itself and the origin is apparently Intel® USB 3.0 eXtensible Host Controller - 1.0 (Microsoft), which isn't helpful since I normally activate the computer by using an external USB keyboard myself.

By using powercfg -devicedisablewake and Device Manager, I have disabled every external device that can wake the laptop. Now by looking at Event Viewer, the times it wakes up by itself have the origin set as Unknown.

Can someone help me make sure this computer stops waking up by itself?

Thanks in advance.
 
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Fix_that_Glitch said:
Check your Maintenace setting to see if it is set to auto and at what time. You can also check to see what your active hours setting is to see if Windows update is waking your pc.
Click to expand...
My Windows maintenance is disabled, and previously was set for 2 PM. Additionally, I've disabled Windows Update, so active hours will not work anyway.
 
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Fix_that_Glitch said:
You can check in device manager, under HID compliant mouse, click on properties, power management tab, and uncheck allow to wake pc.
Click to expand...
Only the mouse?

I have two "HID compliant mice", one I assume is the built-in laptop trackpad and the other is an external USB mouse. The former has no option to uncheck allow to wake, and the latter has the option unchecked.
 
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Fix_that_Glitch said:
Sorry forgot to add same thing for keyboard.
Click to expand...
No problem!
With the keyboard(s), the matter is similar: there are two, which I assume one is the built-in one and the other is an external USB one. Only the latter has an option to wake the computer and it is unchecked.

As I mentioned in the original post, initially the waking up source in Event Viewer was marked as "Intel® USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)", but after I disabled everything it continued to happen, but this time with "Unknown" as source. So that is what is happening now that I've disabled every device's ability to wake the system.
 
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Other than hitting it with a hammer I am stumped. You can try unplugging any peripheral plugged into the laptop one at a time to see if there is a problem with one. It may just come down to a rogue driver.
Sfc /scannow to check files. Virus scan that is all I have left for advice. 🤷‍♂️
 
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Fix_that_Glitch said:
Other than hitting it with a hammer I am stumped. You can try unplugging any peripheral plugged into the laptop one at a time to see if there is a problem with one. It may just come down to a rogue driver.
Sfc /scannow to check files. Virus scan that is all I have left for advice. 🤷‍♂️
Click to expand...
I have done that for the past few days and the problem persists. When the external USB keyboard and mouse are disconnected, when the problem occurs the Event Viewer marks the source as Unknown. When they are connected back, it goes back to being Intel® USB 3.0 eXtensible Host Controller - 1.0 (Microsoft).
 
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Hey there,

I suspect you have messed around with Power plans. If so, it might be worthwhile resetting all of them.

To do that type the following codes into powershell:

High Performance: powercfg -duplicatescheme 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c

Ultimate Performance: powercfg -duplicatescheme e9a42b02-d5df-448d-aa00-03f14749eb61

Power saver: powercfg -duplicatescheme a1841308-3541-4fab-bc81-f71556f20b4a

Balanced: powercfg -duplicatescheme 381b4222-f694-41f0-9685-ff5bb260df2e

See if anything changes. Rebooting after doing this would help.
 
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I have recently noticed the computer wakes up when the monitor loses and regains power. I have an electric quirk on the outlet the monitor is plugged in that loses power for a second when the light switch on the other side of the wall is pressed.

So it appears that the monitor is sending a signal to the computer when it regains power and that makes it wake up. Or perhaps it is the laptop itself, since it is plugged to a outlet right next to that problematic one.

That said, the monitor has no option to disallow waking up the computer in the Device Manger. Also, the Event Viewer was saying the source was USB, and the monitor is not USB. Was that simply wrong then?

While I work to fix this electrical issue, does anyone know how I can make sure the computer does not come out of sleep mode when the monitor loses/regains power?

Edit: I should have added that I am using this laptop with an external monitor. The laptop lid stays closed.
 
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rick_meadows said:
I have recently noticed the computer wakes up when the monitor loses and regains power. I have an electric quirk on the outlet the monitor is plugged in that loses power for a second when the light switch on the other side of the wall is pressed.

So it appears that the monitor is sending a signal to the computer when it regains power and that makes it wake up. Or perhaps it is the laptop itself, since it is plugged to a outlet right next to that problematic one.

That said, the monitor has no option to disallow waking up the computer in the Device Manger. Also, the Event Viewer was saying the source was USB, and the monitor is not USB. Was that simply wrong then?

While I work to fix this electrical issue, does anyone know how I can make sure the computer does not come out of sleep mode when the monitor loses/regains power?

Edit: I should have added that I am using this laptop with an external monitor. The laptop lid stays closed.
Click to expand...
Ahhh an external monitor would have been good infor to know😉
 
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Update: just tested it with the monitor unplugged. The issue still occurs, which leads me to believe it's the laptop itself, not the monitor.

Are there any settings I can change to fix that?
 
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