laptop wont accept ram.

[pherousa]

Hey, I recently bought new RAM for my "Acer Aspire 5745DG 3D Notebook"

Motherboard: ZR7D (CPU)

When I installed the ram, A black screen came up with 2 options either to start windows normally or to repair my hardware. It also said "You have put hardware in"

When I choose any of these 2 options the same message just came back

Then I ran this program on my Laptop http://eu.crucial.com/eur/en

and the site told me my computer can use ram up to 1600 MHZ and that is the type of ram i bought.

The ram I bought is Corsair DDR3 @ 1600 MHZ

Error message 1: https://gyazo.com/c3572004593a3f2a29fd384db0f9e717
Error message 2: https://gyazo.com/816c2537de4f04ce5ee581dda20b1956

This is what windows is saying when i install the RAM
and the 2nd picture is how much ram there is install in my PC it should be 1333 but its 523 Mhz.

Anyone that can help me out please.

 

[rgd1101]

http://3dvision-blog.com/4556-3d-performance-test-of-the-acer-aspire-5745dg-3d-vision-laptop/
you sure it not 1066Mhz on the ram?

 

[captaincharisma]

did you replace all the ram in your laptop or just added another stick?

 

[pherousa]

http://3dvision-blog.com/4556-3d-performance-test-of-the-acer-aspire-5745dg-3d-vision-laptop/
you sure it not 1066Mhz on the ram?

How can i be sure its 1066. is there any program that i can run?

 

[captaincharisma]

http://3dvision-blog.com/4556-3d-performance-test-of-the-acer-aspire-5745dg-3d-vision-laptop/
you sure it not 1066Mhz on the ram?

How can i be sure its 1066. is there any program that i can run?

if you want to see what your ram is running at you go into BIOS for that

 

[pherousa]

http://3dvision-blog.com/4556-3d-performance-test-of-the-acer-aspire-5745dg-3d-vision-laptop/
you sure it not 1066Mhz on the ram?

How can i be sure its 1066. is there any program that i can run?

if you want to see what your ram is running at you go into BIOS for that

On the ram it says its 1333 but its running at 523 MHZ.

 

[captaincharisma]

http://3dvision-blog.com/4556-3d-performance-test-of-the-acer-aspire-5745dg-3d-vision-laptop/
you sure it not 1066Mhz on the ram?

How can i be sure its 1066. is there any program that i can run?

if you want to see what your ram is running at you go into BIOS for that

On the ram it says its 1333 but its running at 523 MHZ.

did you replace all the ram in your laptop or just added another stick?

 

[mjslakeridge]

If this is replacement ram, rather than just adding a stick, you may have to reset the CMOS, it may be remembering the old ram.

 

[pherousa]

http://3dvision-blog.com/4556-3d-performance-test-of-the-acer-aspire-5745dg-3d-vision-laptop/
you sure it not 1066Mhz on the ram?

How can i be sure its 1066. is there any program that i can run?

if you want to see what your ram is running at you go into BIOS for that

On the ram it says its 1333 but its running at 523 MHZ.

did you replace all the ram in your laptop or just added another stick?

Yes i replaced both sticks. Putted in the new ones. and then that error happens, and i cant open bios.

 

[mjslakeridge]

"4.0 GB Dual-Channel DDR3 @5.32mhz" means you are running at 1066 mhz. DDR stands for double density so you multiply the 5.32 by 2. Was your old ram 1066?

 

[pherousa]

If this is replacement ram, rather than just adding a stick, you may have to reset the CMOS, it may be remembering the old ram.

"4.0 GB Dual-Channel DDR3 @5.32mhz" means you are running at 1066 mhz. DDR stands for double density so you multiply the 5.32 by 2. Was your old ram 1066?

Yes it is. Does this mean i bought the wrong ram ?

 

[mjslakeridge]

Not necessarily the wrong ram. Does your notebook manual say which ram is supported? I am saying that the BIOS still thinks the old 1066 ram is installed, so you will have to reset the CMOS with the new ram installed.

 

[pherousa]

Not necessarily the wrong ram. Does your notebook manual say which ram is supported? I am saying that the BIOS still thinks the old 1066 ram is installed, so you will have to reset the CMOS with the new ram installed.

How can i reset the CMOS? is there some tutorial. Because i have no idea how to do this.

 

[mjslakeridge]

Do you have the notebook manual? It should say how to reset the CMOS. I am not 100% sure how to do it on a notebook/laptop. On a desktop there is usually a CMOS reset jumper on the motherboard.

Unplug the charger, remove the battery and hold down the power button for 30-60 seconds. That may do it.

Meanwhile I am trying to figure out which ram is supported, all I can find so far is it accepts up to 8GB (2x4GB).

 

[mjslakeridge]

OK according to the Crucial website, it can accept up to 8GB of 1600mhz RAM:

http://www.crucial.com/usa/en/compatible-upgrade-for/Acer/aspire-5745dg

Still haven't found the Acer specs site.

 

[rgd1101]

OK according to the Crucial website, it can accept up to 8GB of 1600mhz RAM:

http://www.crucial.com/usa/en/compatible-upgrade-for/Acer/aspire-5745dg

Still haven't found the Acer specs site.

http://www.corsair.com/en/memory-finder
said 1066

amazon said 1066 or 1333
http://www.amazon.com/Memory-Aspire-5745DG-3D-Intel-DDR3-10600/dp/B0091TPUNI

 

[mjslakeridge]

rgd1101: That's great! 3 sites, 3 different answers. I found the ACER manual, but it is not model specific and no mention of ram specs or how to reset CMOS (which wouldn't help much if Crucial's info is wrong).

 

[rgd1101]

yup. the OP need to check put the old ram in and check the spec.

 

[mjslakeridge]

I see that ACER has a chat option, but the serial # of the computer must be typed in to proceed, so the OP will have to try that option if we can't figure it out here. Chat is available from 5:00AM to 2:00PM CDT, so it is already too late today.

 

[pherousa]

Where can i find this chat option for acer ?

 

[brispuss]

What is/are the part numbers of the new memory, please (part numbers should start with C)? IMPORTANT! please include the "Ver" number as well which should be on the labels together with the part numbers!!

 

[mjslakeridge]

Where can i find this chat option for acer ?

Go to www.acer.com then click on the support tab. On the left side of the page you will see a chat option. Have the serial number of your notebook handy and enter it in the box. That should start the chat.

 

[Murissokah]

Hello, Pherousa.

Sorry for butting in late, but I feel this could be going in the wrong direction. Regardless of what configuration the new memory is running at, it looks like it is working, otherwise it wouldn't even start or you would be getting blue screens and sudden reboots.

The message you are seeing is from the OS (windows), because it noticed a hardware change. When you choose "start windows normally", you stated that the same message comes back. It should happen only once, so there seems to be a startup issue with windows. Does the message come back instantly or does windows start to load and the computer restarts at some point, leading back to the same screen you posted?

Just to clear up any confusion, when you say you ran the program in your notebook, is this the same notebook with the error? Is it actually working then? Or did you swap back the old memory to use it?