- Jul 16, 2025
- 34
- 9
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I have been using APC UPS units for over twenty years. Currently, I have an APC BR1500MS2 that I purchased in May 2025, so it was still well within the two-year warranty period, and I had registered it with APC at the time of purchase. For all those years, I have been shutting down the UPS nightly as the last step in shutting down my desktop computer and peripherals. Each morning, I turned it on, waited for it to "settle", and then powered up my computer and its peripherals.
On Monday morning, the UPS would not start. It was dead as a door nail. No lights, no anything. I checked the wall outlet it was plugged into, and it tested OK. I tried another outlet on a separate circuit, but no joy. I got a multi-outlet, surge-protected, block, and plugged it into the same outlet as the surge protector had been in, and connected all of the computer and peripheral cords into it, and my desktop computer was back in business.
I contacted APC UPS support online via CHAT, where I asked a lot of questions. I was ultimately advised that APC needed to be reset, which entailed unplugging it , disconnecting anything plugged into it (already done), then to remove the internal battery. With that removed, I was told to hold the "ON" button for five seconds to reset the UPS. Then reverse the steps: reconnect the battery, plug in the cables, and turn it on. The UPS immediately turned on, like always, and all was good.
The Support Tech informed me that my problem was due to my habit of turning the UPS off. APC has an FAQ (000273708), which advises users to always leave APC units plugged in and turned on, unless you plan to be away from the location for an extended period of time.
In all my years using computers since 1988, I have never heard that. I am sharing this information in the hope that it will benefit others.
Have a great day.
Regards,
Phil
On Monday morning, the UPS would not start. It was dead as a door nail. No lights, no anything. I checked the wall outlet it was plugged into, and it tested OK. I tried another outlet on a separate circuit, but no joy. I got a multi-outlet, surge-protected, block, and plugged it into the same outlet as the surge protector had been in, and connected all of the computer and peripheral cords into it, and my desktop computer was back in business.
I contacted APC UPS support online via CHAT, where I asked a lot of questions. I was ultimately advised that APC needed to be reset, which entailed unplugging it , disconnecting anything plugged into it (already done), then to remove the internal battery. With that removed, I was told to hold the "ON" button for five seconds to reset the UPS. Then reverse the steps: reconnect the battery, plug in the cables, and turn it on. The UPS immediately turned on, like always, and all was good.
The Support Tech informed me that my problem was due to my habit of turning the UPS off. APC has an FAQ (000273708), which advises users to always leave APC units plugged in and turned on, unless you plan to be away from the location for an extended period of time.
In all my years using computers since 1988, I have never heard that. I am sharing this information in the hope that it will benefit others.
Have a great day.
Regards,
Phil
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