I have the same problem. Bought a drive from Frys, the "super multi drive install disc" fell out of the shipping box in 3 pieces. Frys says they are out of stock and will not be getting more of this model. I have tried contacting LG, several times, but am getting no results. Not at all clear why LG will not replace the disc, I would gladly send them the broken pieces to prove I'm not trying to scam them out of a disc.