Question Logitech G603 Bluetooth not auto reconnecting

[BazmanFoo]

Hi all,

I recently bought a Logitech G603 wireless gaming mouse because of it's ability to switch between 2 devices 'wirelessly'. I use the Lightspeed dongle in my personal PC for gaming and planned to use the Bluetooth function to connect to my work laptop which is docked when used at home - both share the same monitor. I also have a Bluetooth keyboard which has the ability to switch between 3 devices and this is functioning fine.

Issue I have is that the mouse will pair with my work laptop fine, but if i disconnect (either by switching to personal PC or rebooting my work laptop), the mouse does not automatically pair back up with my work laptop via Bluetooth. I need to go into Windows Bluetooth settings and search for devices again. The moment I open the search for new devices screen, the mouse suddenly connects, so no need to actually remove the pairing and re-pair. This is particularly annoying in this set up and it requires me to undock the laptop in order to access to touchpad to get it the settings.

A few important notes:

1. Bluetooth on the mouse functions fine when tested on my personal PC and a spare old laptop I have at home, making me think the issue lies with a setting on my work laptop.
2. As previously mentioned, I use a BT mechanical keyboard (AKKO 3068) which never loses BT pairing in the same way, so this seems to contradict point 1 above.

Can someone smarter than me give any support? I've tried Logitech support but was met with the power off and on/unpair & re-pair expected bot responses. I am somewhat computer literate and have tried the basic troubleshooting as well as have a good few days of scouring the internet for a solution.

My work laptop is partly locked down by admin but if something requires admin privileges I should be able to convince IT to change/install anything needed.

Any help is greatly appreciated. I am really happy with this mouse if I can just overcome this issue.

Thanks

 

[Lutfij]

What is the make and model of your work laptop? If it's not a Mac(there are people who install Windows on Mac's, I don't know why they do that), make sure you've got the latest BIOS update on the laptop, then make sure you've got the latest drivers for your bluetooth/wireless adapter.

Also which version of Windows are you working with? We're currently on 1909 for Windows 10.

 

[BazmanFoo]

What is the make and model of your work laptop? If it's not a Mac(there are people who install Windows on Mac's, I don't know why they do that), make sure you've got the latest BIOS update on the laptop, then make sure you've got the latest drivers for your bluetooth/wireless adapter.

Also which version of Windows are you working with? We're currently on 1909 for Windows 10.

Thanks for your response.

Work laptop is a Lenovo ThinkPad T460 running W10 on 1709, I will need to wait for work to rollout a later update. Do you think this could be the issue?

I just checked my BIOS and it also seems to be outdated. I am running v1.30 and it looks like they're to up v1.42. I will check with IT if this is something they can do for me.

Will report back on any changes.

 

[BazmanFoo]

Small update. IT have said that they do not have an approved BIOS update to install.

Question, could I cause any real issues by trying to update the BIOS myself using an imaged USB? I can't install using Lenovo's Windows tool since I need admin rights to install it.

 

[Sithari]

I have a somewhat similar problem with the same mouse. I actually bought another one to see if I got a defective mouse. But it is the same thing. I have tried everything Logitech support asked me to do, and they told me to send it back to wherever I bought it. Luckily I did not do that, otherwise they would just have told me it works fine. I think this mouse just haven't been tested thoroughly and we are suffering from that now.