LogonUI.exe Application Error - Windows 8.1

Page 2 - Seeking answers? Join the Tom's Hardware community: where nearly two million members share solutions and discuss the latest tech.
Toggle sidebar Toggle sidebar
LOLZpersonok

LOLZpersonok

Distinguished
Oct 8, 2011
69
0
18,640
I am making a new thread as updating my other thread with the same question is futile.

Anyhow, yesterday when I went to start up my computer, I suddenly got an application error for the LogonUI.exe program. Because it happened before the login screen appeared, it rendered me unable to log into my computer. It always came up with a different error code each time I restarted my computer.

Keep in mind that prior to receiving this error I had done nothing for this error to occur. I made no changes to my computer besides allowing an update to install, which I cannot for some reason get uninstalled. I am unsure of what specific update it is.

Disabling all of my services in Safe Mode and then rebooting the computer will cause it to start up normally, but if I enable either all of my 3rd party services or all of my Windows services, the computer will present me with the same LogonUI.exe application error, but with a different error code. It is too much work trying to narrow down which service is causing issues.

I tried System Restore. For some dumb reason, my only restore point (which is weird) is somehow "corrupt". System Restore is non-functional. I tried the SFC /scannow command in an elevated Command Prompt. Nope. No help there. I tried Startup Repair, and it couldn't be bothered to do anything useful.

I am looking at the Windows Event Viewer in Safe Mode and I am looking at the application error logs. As expected, there are a lot of errors for the LogonUI.exe program, and each error log records that the faulting application is LogonUI.exe (surprise, surprise) at C:\WINDOWS\System32\LogonUI.exe but it also prescribes a faulting module path at C:\WINDOWS\System32\atidxx64.dll, which I think has something to do with my graphics drivers (as I have AMD graphics).

Is there any way I can replace these files?
 
Sort by date Sort by votes


I actually checked out that page earlier. Trying its suggestions did not help me.
 
Upvote 0 Downvote


Okay, I'm going to try putting my laptop's hard drive into another computer to see if it will do anything, and if I can't completely back it up.
 
Upvote 0 Downvote


I have my hard drive installed into another computer. It is also running both Windows and a Linux operating system, it's just Windows XP and Elementary OS. The computer properly and correctly detects that the hard drive is a 1TB Hitachi drive, but Windows XP does not see it. I am booted into Elementary OS, and I will see if that OS can see the hard drive.

Elementary OS is being painful, and not cooperating. I need to install Ubuntu on this partition. :pfff:

EDIT: Never mind, it's cooperating.
 
Upvote 0 Downvote


I guess I should have clarified. What was happening initially is that Elementary OS wouldn't open its applications menu, but it did eventually. I was able to back up that hard drive with this computer. I'm backing up my computer again to my mother's external 2TB hard disk. As I haven't been able to solve my computer's issue of not refreshing or resetting the system (it still says the drive is locked) I'm going to have to try HP's utility that will back up your stuff and then re-image the partition. I sure hope it doesn't erase my Ubuntu partition. I won't be sad as my data is backed up to two other devices, but it will be irritating to have to reinstall it.
 
Upvote 0 Downvote
I am relieved to hear that the data was not lost. That was my main concern.

I've lost track of what version of Windows was on that disk that is locked. Do you have a windows install disk of the same version? If not, here are two links that will let you download Windows 8.1 and you can burn a disk for it or create a bootable USB stick with the install stuff on it.

Microsoft Installation Disk

Create a Recovery USB

Despite saying RECOVERY, these are full install disks.
 
Upvote 0 Downvote


I have done the HP recovery, and it did indeed erase my Ubuntu partition. Oh well, it's not hard to reinstall that. The computer is back up and working, it's just that all my installed stuff and data it gone (as to be expected) but I can bring it back, fortunately. I only backed up select stuff because I had a lot of garbage on my computer anyways, but I'm not restoring all my data until all updates are installed.

I don't see the necessity in creating an actual boot disk, because the Windows Recovery Environment on my HP laptop is on a separate partition, but I guess it couldn't hurt to do it. The Windows Recovery Environment on my hard drive has basically all the same functions as the recovery disks do.

I'm going to install all the latest updates, and I'm going to see if it really was the update I installed on the 23rd that caused this problem. I have had trouble with Windows updates in the past. So, this thread isn't done yet!
 
Upvote 0 Downvote


Unsurprisingly, as my luck would play out, I am no longer able to upgrade to Windows 10. Prior to this stupid problem, I had reserved my upgrade to Windows 10. I can no longer get the reserve Windows 10 icon to appear. The Win10fix_full batch program that is often linked to in this kind of issue doesn't work, where last time it did.
 
Upvote 0 Downvote


It turns out I just wasn't being patient. I turned on my computer the next day and I was able to download and install Windows 10. I'm running it right now and it's running pretty well. I'm just trying to figure out why Skyrim won't launch now.
 
Upvote 0 Downvote
Oh I am laughing... Works well, except that my game won't run... Yeeeehawwww... 😛

After seeing all of the broken systems due to Windows 10, I think I will follow my original plan, and consider upgrading, after new years... Maybe...

I suspect that in the past 48 hours, more computers have been killed by Windows 10 than any other single thing has ever killed in a 48 hour window. And that timeframe is expanding continuously, probably through the weekend.
 
Upvote 0 Downvote


I think it's quite needless to keep continuing this thread. I figured out that it was my fault entirely that Skyrim wasn't working. What I had done when I initially installed the game was reinstall all of my mods I previously backed up, and even when I went to reinstall the game the first time and it still didn't work, I didn't realize that Skyrim had still left about 2GB of data, so I deleted that and the game works fine and dandy now.

I honestly haven't heard of a lot of computers broken by Windows 10. My computer and the rest of the eligible computers in this house (besides my dad's) have been upgraded without issue, and I'm glad I did it.
 
Upvote 0 Downvote
I'm glad it is working for you. I would say about 35% - 40% of the posts now are Windows 10 related.

The other thing I do not think most people know is that it looks like the Win 10 license is not transferable to another computer. And the first time you change machines, probably after Aug 1, 2016 the best guesses are that Microsoft will start charging a subscription fee for all new machines.

http://www.theregister.co.uk/2015/07/31/rising_and_ongoing_cost_of_windows/

I've heard this before, and suspected it was true. I guess we will find out over the next year.

You have a good weekend :)
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom