Look at this Conversation I had with ASUS Tech Support (WHY can't they give me a price UNTIL they receive the laptop if I want a NEW motherboard installed???)
Shanice_F.
I am seeing here that you are having an issue with your device motherboard. Is that correct?
Me:
...so I suspect a bent pin on the motherboard. How much to get the motherboard replaced with a new one? I don't have the experience to risk looking inside the computer. There is no external damage. I'm 40 years old and other than that one accident I have handled the laptop very gently.
Shanice_F.
Sadly the repair quote can only be determined by the repair team
Me:
In that case, IF the repair team finds that the motherboard must be replaced to solve the issue, then how much will be charged?
Shanice_F.
They will have to tell you
Shanice_F.
This seems to be a hardware issue. You will have to get the device repaired/serviced to resolve the issue. I am seeing here that your warranty ended on 2023/03/22 . Since your product is out of warranty, there is a $85 non-refundable diagnostic fee must be paid prior to the device being sent for repair. This fee does not include the repair cost. When your product reaches the repair facility......
Me:
Ok. I am not being rude but I honestly wonder why you cannot tell me how much it is to replace the motherboard, the reason being because that would be the same process on any other same model as mine. I understand how repairing my motherboard cannot be known until they see it because every damaged motherboard is different, but in the case of replacing it with a new motherboard, the price would be motherboard cost plus repair cost = total cost
Shanice_F.
Sadly ASUS does not offer spare parts for sale directly.
Me:
I'm not asking for parts. I'm saying for ASUS to use the parts
Shanice_F.
We at this department dont know how much it will cost
Me:
I'm asking ASUS how much money it would be for them to replace my motherboard with a new one.
Shanice_F.
We can only specify the 85$ repair diagnostics fee
Me:
With my laptop serial number they know the exact part they would install. So it's a mystery why they won't tell you a price.
Shanice_F.
Sadly we cannot speak on pricing even with the knowledge of the part to be exact
What s the reason for that. It really surprised me.
Shanice_F.
I am seeing here that you are having an issue with your device motherboard. Is that correct?
Me:
...so I suspect a bent pin on the motherboard. How much to get the motherboard replaced with a new one? I don't have the experience to risk looking inside the computer. There is no external damage. I'm 40 years old and other than that one accident I have handled the laptop very gently.
Shanice_F.
Sadly the repair quote can only be determined by the repair team
Me:
In that case, IF the repair team finds that the motherboard must be replaced to solve the issue, then how much will be charged?
Shanice_F.
They will have to tell you
Shanice_F.
This seems to be a hardware issue. You will have to get the device repaired/serviced to resolve the issue. I am seeing here that your warranty ended on 2023/03/22 . Since your product is out of warranty, there is a $85 non-refundable diagnostic fee must be paid prior to the device being sent for repair. This fee does not include the repair cost. When your product reaches the repair facility......
Me:
Ok. I am not being rude but I honestly wonder why you cannot tell me how much it is to replace the motherboard, the reason being because that would be the same process on any other same model as mine. I understand how repairing my motherboard cannot be known until they see it because every damaged motherboard is different, but in the case of replacing it with a new motherboard, the price would be motherboard cost plus repair cost = total cost
Shanice_F.
Sadly ASUS does not offer spare parts for sale directly.
Me:
I'm not asking for parts. I'm saying for ASUS to use the parts
Shanice_F.
We at this department dont know how much it will cost
Me:
I'm asking ASUS how much money it would be for them to replace my motherboard with a new one.
Shanice_F.
We can only specify the 85$ repair diagnostics fee
Me:
With my laptop serial number they know the exact part they would install. So it's a mystery why they won't tell you a price.
Shanice_F.
Sadly we cannot speak on pricing even with the knowledge of the part to be exact
What s the reason for that. It really surprised me.
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