Question Losing internet connection for 1-5 Seconds - every 20-25 minutes.

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Jan 4, 2021
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Hi, this is my first post here.

My issue:

I will randomly disconnect from certain games for a couple of seconds, just long enough to be kicked from most game servers. I do not only lose connection to the game but also to any other programs. I also experience this while browsing on google. There is sometimes a time period of 1-5 seconds where nothing loads.
When I am speaking with friends on Discord, and this happens - their voices get cut out for like 0.1 seconds. So the issue is not that big on Discord.

To make it even trickier this does not apply to most games, the only ones I have issues with are Overwatch, Minecraft, and Rocket League.
This issue has been there for a few months now, and it is the most annoying thing ever.
When I get these connection drops for a few seconds, it is enough to kick me out of game servers as I said before.

Ethernet and Wifi:
So this issue happens when I am on an Ethernet cable, but also when I am using my phone - or my desktop on the wireless wifi connection. It also happens on my family members devices.

Different houses:
So my parents are divorced, so I move my desktop between both houses.
This issue happens at both houses.
It happens for all devices in both houses too.
  • Both houses has the same router and internet provider (And internet plan. 300mbit)
  • The houses are 300 meters apart.
The computer shop:
So I paid to get this problem fixed at a computer shop near me. He ran the pc overnight, and couldn't get the connection loss to happen. So it apparently only happens at home. But the weird thing is that it happens at both my houses.

My wireless hotspot:
I have tried connecting my pc to my wireless hot spot for a whole day, and I did not get those connection losses. It also doesn't happen when I use data on my phone.

When does this happen?
This happens every 20-25 minutes.

Here is a list of what happens in different games:
Overwatch:

When I play non-competitive, I get kicked out of the current match I am in, without being able to rejoin.
But when I play competitive, I get kicked to the main menu. And from there I am able to click "Rejoin game". Altough I can rejoin, I still get punished by getting -75%XP for the next 5 games.

Minecraft:
It happens when I play on an online server. When the connection drop comes, I can feel the game not responding to what I am doing. And after about 30 seconds I get kicked. When I rejoin after the kick - I lost the progress from the last 30 seconds.
But when I can feel that the game is not responding that much to what I am doing, I am able to check by trying to text something in the chat. If I type something in chat, and the chat doesn't appear on my screen - I can just leave the server and rejoin again. And then I don't have to wait those 30 seconds to get kicked.

Rocket League:
In rocket league I get frozen for like 2 seconds during a match. And I get to play again. So I don't get kicked out of the match. But I do get kicked out of the current group I am playing with.

All the games together:
I can see a pattern in the connection loss. It happens at the same time. When I get disconnected on Overwatch, it happens in Minecraft, Rocket League, discord, and the browser at the same exact time too. (I have tried this)

I really don't know what to do, and this is getting out of hand. I am not such a tech person myself, so I hope some of you guys can help me!


Here is some links to some people that has the same problem:

In these posts they have listed some stuff they already have tried troubleshooting with. I have not tried these things.

If it is easier to help me while speaking on Discord <<Personal information removed by Moderator. Exchange this sort of information via Private Message, please.>> , I am able to do that. Thank you, and sorry for my English!
 
Last edited by a moderator:
Jan 4, 2021
17
0
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What make and model modem and router?

Going out of my comfort zone but feel compelled to ask. I see a pattern in the logs.

Modem login was successful
DNS name resolution failure (1.94.101.100 in-addr.arpa
The WAN DHCP client address 100.101.94.243

followed by more...

DNS name resolution failure (1.94.101.100 in-addr.arpa (without any apparent pattern in the time between those errors).

===============

Where/what is that 1.94.101.100 IP address? Where is that stored? Some "who is" and "where is" searches led to some sketchy websites.

And there is a similarity between the DNS name IP and the WAN DHCP client address: that being the 94.101.100 - almost a reversal of the IP address octets. Is that normal/expected.

OP mentioned setting DNS to Google via 8.8.8.8 with no success.

So why is 1.94.101.100 being used? How does it keep getting into being the DNS server?

pingpath and tracert went 30 hops. Pingpath "computing statistics" was to take 675 seconds.

I would be interested in seeing the results of OP's running pathping and tracert targeting the same IP address or other addresses that may be more applicable or appropriate.

arp -a results as well.

Wondering about the computer's arp table and localhost. Or perhaps Registry settings.

Overall premise being that the computer's configuration is the problem what (reverse engineering) would need to be tweaked to create the behavior? And continue that behavior....

Just thinking out loud.....
That was a lot to take in. I am very confused about these questions. Would you maybe be able to go into a call, and you can guide me to find an answer to the questions?
 

Ralston18

Titan
Moderator
No need for a call and actually not an appropriate SOP. Best to keep everyone following your thread in the loop.

Especially with the problem(s) being addressed.

And also just in case of some error of omission or commission on my part. Thinking outside of the proverbial box means that sometimes I fall out. :)

Do the following:

Post your make and model information for modem and router.

Run "ipconfig /all" (without quotes) via the Command Prompt. And no quotes for the other following commands.

Run "arp -a"

Run "tracert 1.94.101.100"

Run "pathping 1.94.101.100". [Pathping may take awhile.]

Post the results all four "Runs". Someone else may suggest targeting other IP's. If so, do so.

The objective, in my mind, is to "see" your network environment as your computer sees it. What is there versus what is expected to be there or should be there.
 
Jan 4, 2021
17
0
10
No need for a call and actually not an appropriate SOP. Best to keep everyone following your thread in the loop.

Especially with the problem(s) being addressed.

And also just in case of some error of omission or commission on my part. Thinking outside of the proverbial box means that sometimes I fall out. :)

Do the following:

Post your make and model information for modem and router.

Run "ipconfig /all" (without quotes) via the Command Prompt. And no quotes for the other following commands.

Run "arp -a"

Run "tracert 1.94.101.100"

Run "pathping 1.94.101.100". [Pathping may take awhile.]

Post the results all four "Runs". Someone else may suggest targeting other IP's. If so, do so.

The objective, in my mind, is to "see" your network environment as your computer sees it. What is there versus what is expected to be there or should be there.
Alright, so let me start by informing you about the modem and router I think?
This is the Modem (Found it on the modem website for the internet)
Serial NumberDM1933218002008
Hardware Version3.0
Software VersionFAST3890V3_TDC-SIP_sw05.76.9.7u-1
GUI Version4.71.0
UpTime22h30m57s
CM MAC-adresse30:93:BC:37:F5:21
CPU load (1/5/15 mins) (%)17% / 14% / 9%
Memory usage (%)39%
This is the router:
Sagem Fast 3890V3

This is the result after all the things you told me to type in cmd.
(Please tell me if some of the information shouldn't be posted online so that I can delete it.)
Microsoft Windows [Version 10.0.18363.1256]
(c) 2019 Microsoft Corporation. Alle rettigheder forbeholdes.

C:\Users\Bordum>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Nicklas-Computer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Intel(R) Ethernet Connection (2) I219-V
Physical Address. . . . . . . . . : 04-92-26-C0-67-5E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.17(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 5. januar 2021 14:23:34
Lease Expires . . . . . . . . . . : 6. januar 2021 14:23:33
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

C:\Users\Bordum>arp -a

Interface: 192.168.0.17 --- 0x5
Internet Address Physical Address Type
192.168.0.1 30-93-bc-37-f5-25 dynamic
192.168.0.38 f0-ef-86-37-94-5e dynamic
192.168.0.255 ff-ff-ff-ff-ff-ff static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
224.0.2.60 01-00-5e-00-02-3c static
239.255.255.250 01-00-5e-7f-ff-fa static
255.255.255.255 ff-ff-ff-ff-ff-ff static

C:\Users\Bordum>tracert 1.94.101.100

Tracing route to 1.94.101.100 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 12 ms 18 ms 100.101.94.1
3 13 ms 10 ms 10 ms 10.242.128.162
4 25 ms 10 ms 11 ms 172.31.0.117
5 12 ms 11 ms 12 ms ae22-100.kh2nqe13.dk.ip.tdc.net [87.54.16.253]
6 32 ms 33 ms 32 ms ae6-0.ldn4nqp1.uk.ip.tdc.net [83.88.19.137]
7 36 ms 32 ms 32 ms peer-as4837.ldn4nqp1.uk.ip.tdc.net [195.215.109.173]
8 200 ms 190 ms 190 ms 219.158.97.197
9 197 ms 199 ms 190 ms 219.158.3.133
10 * * * Request timed out.
11 * * * Request timed out.
12 220 ms 222 ms 226 ms 202.96.13.238
13 * 230 ms * 61.51.37.178
14 220 ms 221 ms 220 ms 218.241.244.22
15 221 ms 224 ms 222 ms 218.241.255.86
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Bordum>pathping 1.94.101.100

Tracing route to 1.94.101.100 over a maximum of 30 hops

0 Nicklas-Computer.home [192.168.0.17]
1 192.168.0.1
2 100.101.94.1
3 10.242.128.162
4 172.31.0.117
5 ae22-100.kh2nqe13.dk.ip.tdc.net [87.54.16.253]
6 ae6-0.ldn4nqp1.uk.ip.tdc.net [83.88.19.137]
7 peer-as4837.ldn4nqp1.uk.ip.tdc.net [195.215.109.173]
8 219.158.97.197
9 219.158.3.133
10 219.158.18.65
11 * * 61.49.214.34
12 * 202.96.13.238
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Nicklas-Computer.home [192.168.0.17]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 13ms 0/ 100 = 0% 0/ 100 = 0% 100.101.94.1
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 10.242.128.162
0/ 100 = 0% |
4 15ms 0/ 100 = 0% 0/ 100 = 0% 172.31.0.117
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% ae22-100.kh2nqe13.dk.ip.tdc.net [87.54.16.253]
0/ 100 = 0% |
6 38ms 1/ 100 = 1% 1/ 100 = 1% ae6-0.ldn4nqp1.uk.ip.tdc.net [83.88.19.137]
0/ 100 = 0% |
7 35ms 0/ 100 = 0% 0/ 100 = 0% peer-as4837.ldn4nqp1.uk.ip.tdc.net [195.215.109.173]
0/ 100 = 0% |
8 193ms 0/ 100 = 0% 0/ 100 = 0% 219.158.97.197
0/ 100 = 0% |
9 197ms 0/ 100 = 0% 0/ 100 = 0% 219.158.3.133
8/ 100 = 8% |
10 239ms 8/ 100 = 8% 0/ 100 = 0% 219.158.18.65
5/ 100 = 5% |
11 252ms 13/ 100 = 13% 0/ 100 = 0% 61.49.214.34
87/ 100 = 87% |
12 --- 100/ 100 =100% 0/ 100 = 0% 202.96.13.238

Trace complete.

C:\Users\Bordum>
 
There is some reason I forget they reverse the IP in some dns messages. That is 100.101.x.x. is part of the carrier grade nat. It is complaining that it can't run dns likely to the ISP router. It shouldn't matter because he said he changed it to 8.8.8.8. That means only the router is using it and it wouldn't really matter if it didn't work. BUT games do not use DNS once they are running they have session open with the IP addresses and do not need to look them up again. I suspect the internet connection is actually going down but unless you test for that you never know.
 
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Ralston18

Titan
Moderator
Is either or both of the following links a match to your modem?

https://www.cox.com/content/dam/cox...nternet/print_media/SMCD3CM1604_UserGuide.pdf

https://mediacomcc.custhelp.com/euf/assets/documents/modem user guides/sagmecom_fast3896_datasheet.pdf

If not, is there any brand name or ISP name on the modem?

The reason I am asking is to clarify/verify the network devices.

You modem information includes "FAST3890V3_TDC-SIP_sw05.76.9.7u-1 " regarding software version.

That seems to be applicable to the Sagem Fast 3890 router - not a modem.

Combined modem/router?

And your connectivity (at both houses) is:

ISP ---- (coax, or DSL)-----> Modem -----Ethernet cable ---->[WAN Port] Sagem Router [LAN Port] ---- Ethernet -----> Your PC

or (if modem/router combined)

ISP ----coax -----> Sagem Modem/ Router [LAN Port] ---- Ethernet -----> Your PC


And at each house you are using the modem and router residing/installed in that house - correct? You are not transporting either modem and/or router between houses; only moving your pc - correct?

Both houses (being 300 meters apart) are using the same ISP - true?

Unfortunately the results you posted did not really help (speaking only for myself) all that much.

Your router (per the house you are currently in) has the very commonly used default IP of 192.168.0.1

And (per ipconfig /all) that router assigned your pc a DHCP IP address of 192.168.0.17. Also as expected.

That router, however, is still only providing a 24 hour lease time.

And the DNS Server is configured to be Google's 8.8.8.8 and 8.8.4.4

You mentioned that other family members have similar problems when your pc is in the house and no matter if they are using wired or wireless.

And, just to be certain - no problems if your pc is not there is that right?

Still trying to narrow this down one way or another without losing the big picture.
 
Jan 4, 2021
17
0
10
Is either or both of the following links a match to your modem?

https://www.cox.com/content/dam/cox...nternet/print_media/SMCD3CM1604_UserGuide.pdf

https://mediacomcc.custhelp.com/euf/assets/documents/modem user guides/sagmecom_fast3896_datasheet.pdf

If not, is there any brand name or ISP name on the modem?

The reason I am asking is to clarify/verify the network devices.

You modem information includes "FAST3890V3_TDC-SIP_sw05.76.9.7u-1 " regarding software version.

That seems to be applicable to the Sagem Fast 3890 router - not a modem.

Combined modem/router?

And your connectivity (at both houses) is:

ISP ---- (coax, or DSL)-----> Modem -----Ethernet cable ---->[WAN Port] Sagem Router [LAN Port] ---- Ethernet -----> Your PC

or (if modem/router combined)

ISP ----coax -----> Sagem Modem/ Router [LAN Port] ---- Ethernet -----> Your PC


And at each house you are using the modem and router residing/installed in that house - correct? You are not transporting either modem and/or router between houses; only moving your pc - correct?

Both houses (being 300 meters apart) are using the same ISP - true?

Unfortunately the results you posted did not really help (speaking only for myself) all that much.

Your router (per the house you are currently in) has the very commonly used default IP of 192.168.0.1

And (per ipconfig /all) that router assigned your pc a DHCP IP address of 192.168.0.17. Also as expected.

That router, however, is still only providing a 24 hour lease time.

And the DNS Server is configured to be Google's 8.8.8.8 and 8.8.4.4

You mentioned that other family members have similar problems when your pc is in the house and no matter if they are using wired or wireless.

And, just to be certain - no problems if your pc is not there is that right?

Still trying to narrow this down one way or another without losing the big picture.
I am sorry, I found my router/modem. It is the model: f@st 3890V3 (It looks like this https://www.google.com/search?q=f@s...2526683&biw=1920&bih=937#imgrc=3qXYZyo3yajkXM)

I don't know the difference between a router and a modem. I only have 1 box, and that is the router/modem that gets the signal from the wall, and then I connect my ethernet cable to the back of that box.

At one of the houses I run an ethernet cable direcltly to the router/modem. At the other house I use a powerline connection. (I run the ethernet thru the power lines in the wall, and take the ethernet out via a cable in my room - directly into my pc.

I have the exact same router, plan, and isp at both houses.

I only transport my desktop between the two houses. There is 2 seperate routers/modems.

They also have problems with the connection loss when my pc is not in the house.