Losing signal and sound ingame but sound and speech remains in teamspeak?

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Harryp22

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Apr 5, 2015
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4,510
Hey guys, got a pretty annoying problem going on and cant seem to fix it.
Recently (past week) my home build that has ran fine for the last 17 months has started to "crash". Everytime it has happened is mid way through playing Counter-Strike: Global Offensive, basically the game will stutter for a second and the screens (2 of them) will lose signal and the last second of sound will loop continuosly. However when it happens i can still hear and talk to people on teamspeak but My friends tell me ive stopped CS:GO and logged out of steam, the screens never recover signal until i do a manual reboot.
This issue has only happened in CS:GO, its done it about 10 times now.
My temps from speedfan and HWMonitor are
Temp1: 36 Degrees (not sure)
Temp2: 33 Degrees (CPU)
Temp3: 12 Degrees (not sure)
Temp4: 28 Degrees (SSD)
Temp5: 25 Degrees (HD)
Temp6: 36 Degrees (GPU)
The CPU and GPU rise by about 5-10 degrees while ive been playing for a bit.
Ive also cleaned the whole pc with compressed air, removed and replace every bit of hardware including unplugging replugging all cables.
Ive also done Memtest which came back fine on both sticks of RAM and ran 3DMark Stress test for all tests which came back that my PC is Above 70% of pcs and the temps only ever reached 54 Degrees on GPU. I have also done a clean install of the GPU driver, tried downgrading drivers and using the BETA drivers, updated all windows updates, cleaned and defragmented pc, ran virus scans, All ok.
My specs are:
CPU - AMD FX-8350
MOBO - Gigabyte 990FXA-UD3
RAM - Corsair Vengeance 4x2 DDR3 (8GB)
GPU - Gigabyte AMD RADEON HD 7950 (3GB DDR5)
PSU - XFX Pro Series 650W
SSD - Samsung Pro series (128GB)
HD - Western Digital (1TB)
I also use 2 benQ 24 inch LED screens if it matters.
Im completely lost as what to do about it 🙁 any help would be greatly appreciated, if you need any more info please just ask.

Hopefully not too much to read :) Thanks in advance.
 
Solution
Darkbreeze
I'd look to see if there are any patches available for that game, I'd also think that maybe there are issues between the firmware of your card and the instruction framework of the game. I don't see any resolved OR known issues on the AMD drivers page for that title and considering you've done about all you can in that department anyhow, I'm guessing it's likely that that game and your card don't like each other OR there is an in game setting you have configured that's incompatible with your card.
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Thanks for the answers again darkbreeze, i have done a clean driver install with DDU but im a bit apprehensive to flash the bios F10e as they are still in beta??? should i be? Also the current BIOS im using is FC the revision number is 3.0
 
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Sorry about that. You have a different revision than what I was looking at. My applogies. As you probably know, the newest version is FDk, and has been in beta since November. It's almost a certainty that if there were any issues with that version they would have surfaced by now and Gigabyte has probably just been too lazy to elevate the firmware to permanent status due to that. Since the last previous version was a year earlier it probably wouldn't hurt to update, but it's equally possible that it isn't the issue either since your hardware hasn't changed and was running fine for 17 months.


I would however install the latest AMD chipset drivers released in December, which apply to all current AMD chipsets, located at the following link.

http://support.amd.com/en-us/download/chipset?os=Windows+8.1+-+64


After doing that, please read the following article and follow the directions for posting HWinfo sensor data here. I'd like to see all the sensors, so several screenshots will be necessary, but my main focus is going to be the system voltages. Even though you have a good power supply, even good units can and do sometimes have issues so let's just make sure that's not the case before moving forward.

http://www.tomshardware.com/faq/id-2583515/basic-troubleshooting-layman.html
 
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ok here goes.

These first 3 are idle

PO46is9.png


qwQS68r.png


qC1UQwi.png


And these 3 are 5 mins in the game. (didnt have much time sorry) if it needs to be longer i can do it tommorow)

coZaLWW.png


JKjyExw.png


Nu8HKel.png


Hope this helps.
 
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Ok, that all looks good. Thanks for that. It was exactly what I was looking for. Specifically, the 3.3, 5 and 12v voltages were within tolerance and didn't change when under a load so it doesn't look, for now, like it's a PSU issue. It COULD still be, but it's not looking that way from the sensor data.

Does the computer EVER have any similar issues if you're not running a game?
 
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Based on your symptoms (still able to speak, only screens stop working, etc.) it seems like a GPU issue only.
Its most likely not even the drivers or the motherboard, as when the GPU goes out of sync with the mobo or the drivers, everything else freezes up too. (ie. Sound, CPU, etc.)
Do you notice any recent coil whine from the GPU that didn't exist before?

-Bloc97
 
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@darkbreeze
there has never been an issue outside of this one particular game. I have used the pc for 17 months without one single crash and can still play any the other games I have (dota2 and Arma 3) and surf the Internet watch movies or games as normal it has only crashed in cs:go. I emailed gigabyte and they said as it only happens in this one game it's the game and not the gpu and I should contact the developers (as if valve would reply)

@bloc97 nope it still runs pretty much silent as ever, no weird noises or anything.
 
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I'd look to see if there are any patches available for that game, I'd also think that maybe there are issues between the firmware of your card and the instruction framework of the game. I don't see any resolved OR known issues on the AMD drivers page for that title and considering you've done about all you can in that department anyhow, I'm guessing it's likely that that game and your card don't like each other OR there is an in game setting you have configured that's incompatible with your card.
 
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