Lost files after fixing 'User profile service failed the logon. User profile cannot be loaded'

[Lizzylee]

Hi everyone,

I hope one of you clever people can help me. I used the Microsoft method to fix the problem, worked a treat, but now I've lost everything! Photos, files, bookmarks etc.

I wish they had recommended backing them up first! Stupid me, I thought since they recommended it, it would be ok..

Can anyone tell me how to get them back, or am I stuffed?

Cheers
Liz

 

[i7Baby]

I think they wouyld've recommended doing a back up and/or setting a System Restore point. Try a System Restore.

 

[Lizzylee]

I think they wouyld've recommended doing a back up and/or setting a System Restore point. Try a System Restore.

Thanks i7baby, They didn't recommend it on the instructions, and I've never been able restore my pc, but apparantly that doesn't work, it didn't restore when I tried it twice. I've just gone on Microsoft live chat, I'll post the results 🙂

 

[hang-the-9]

Hi everyone,

I hope one of you clever people can help me. I used the Microsoft method to fix the problem, worked a treat, but now I've lost everything! Photos, files, bookmarks etc.

I wish they had recommended backing them up first! Stupid me, I thought since they recommended it, it would be ok..

Can anyone tell me how to get them back, or am I stuffed?

Cheers
Liz

If you did not delete files from the C drive, probably the only thing that happene was that you created a new profile. Your files are still on the hard drive in the other profile directory. Look in C:\Users you will find it. Just copy the Favorites, Desktop and My Documents folders from the old profile to the new one.

 

[Lizzylee]

Hi everyone,

I hope one of you clever people can help me. I used the Microsoft method to fix the problem, worked a treat, but now I've lost everything! Photos, files, bookmarks etc.

I wish they had recommended backing them up first! Stupid me, I thought since they recommended it, it would be ok..

Can anyone tell me how to get them back, or am I stuffed?

Cheers
Liz

If you did not delete files from the C drive, probably the only thing that happene was that you created a new profile. Your files are still on the hard drive in the other profile directory. Look in C:\Users you will find it. Just copy the Favorites, Desktop and My Documents folders from the old profile to the new one.

You are a star!!! So easy too, I have tried 2 types of recovery software and they didn't find them!
Thank you so much!!!!
Sorry to be thick, but how do I copy them to my user? 🙂

 

[hang-the-9]

Hi everyone,

I hope one of you clever people can help me. I used the Microsoft method to fix the problem, worked a treat, but now I've lost everything! Photos, files, bookmarks etc.

I wish they had recommended backing them up first! Stupid me, I thought since they recommended it, it would be ok..

Can anyone tell me how to get them back, or am I stuffed?

Cheers
Liz

If you did not delete files from the C drive, probably the only thing that happene was that you created a new profile. Your files are still on the hard drive in the other profile directory. Look in C:\Users you will find it. Just copy the Favorites, Desktop and My Documents folders from the old profile to the new one.

You are a star!!! So easy too, I have tried 2 types of recovery software and they didn't find them!
Thank you so much!!!!
Sorry to be thick, but how do I copy them to my user? 🙂

The reason that the recovery software did not find anything is because it was not deleted, just in a different place.
All you need to do is copy the folders I listed from the old profile to the new one, both will be listed in C:\Users