Question M.2 SSD weird crash issue

Sep 17, 2023
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So I have a NV2 PCIe 4.0 NVMe M.2 1TB drive from kingston. I was using this as my daily ssd in my laptop, Acer swift X sfx14. Everything was working fine for a couple months, until when I turned it on in the morning and the laptop was stuck with various errors. Including blue screen with erros like Driver IQL not less or equal, then stop code 0xc000021a, then got a "no bootable device".

I then tried troubleshooting it via the windows 11 trouble shooter that pops up when you force shut down multiple times, however it just kept bootloading. Tried changing some bios settings, but nothing. So then I loaded an old ssd with win 11, and it ended up working fine.

Then I put the kingston in a external ssd enclosure and plugged it into the laptop via usb c, and it shows up, however once I click on any of the files in the ssd directory, it would freeze and crash, closing the windows explorer. Tried this with another laptop and did the same thing. Also if i plug the ssd via the enclosure and not touch it, it disapears from the My Pc after a couple minuits, until I plug it back in. Tried to check with macrium reflect, but would crash too.

Then I noticed the enclosure was really hot, so I took a fan and put it right against the ssd while running it, and this time I could actually click on a file and copy it to my ssd in the laptop. But this only works for a bit, and it ends up crashing again.

My guess is something like a capacitor is broken causing overheating and causing it to crash, does this seem right, any solutions?
All I really need is to copy over a couple folders.
 
So I have a NV2 PCIe 4.0 NVMe M.2 1TB drive from kingston. I was using this as my daily ssd in my laptop, Acer swift X sfx14. Everything was working fine for a couple months, until when I turned it on in the morning and the laptop was stuck with various errors. Including blue screen with erros like Driver IQL not less or equal, then stop code 0xc000021a, then got a "no bootable device".

I then tried troubleshooting it via the windows 11 trouble shooter that pops up when you force shut down multiple times, however it just kept bootloading. Tried changing some bios settings, but nothing. So then I loaded an old ssd with win 11, and it ended up working fine.

Then I put the kingston in a external ssd enclosure and plugged it into the laptop via usb c, and it shows up, however once I click on any of the files in the ssd directory, it would freeze and crash, closing the windows explorer. Tried this with another laptop and did the same thing. Also if i plug the ssd via the enclosure and not touch it, it disapears from the My Pc after a couple minuits, until I plug it back in. Tried to check with macrium reflect, but would crash too.

Then I noticed the enclosure was really hot, so I took a fan and put it right against the ssd while running it, and this time I could actually click on a file and copy it to my ssd in the laptop. But this only works for a bit, and it ends up crashing again.

My guess is something like a capacitor is broken causing overheating and causing it to crash, does this seem right, any solutions?
All I really need is to copy over a couple folders.
Perhaps put a couple of ice cubes in a plastic bag set the enclosure on the bag and let it cool.

Then plug in the enclosure and see if you can copy off a few things.
 
Sep 17, 2023
3
0
10
Perhaps put a couple of ice cubes in a plastic bag set the enclosure on the bag and let it cool.

Then plug in the enclosure and see if you can copy off a few things.
Oh thats not a bad idea, I was thinking of putting it in the deep freezer and try to do it, but condensation might get on it.

I'll wrap both of them with plastic then to make sure.
 
Sep 17, 2023
3
0
10
I noticed that the heat was coming from 1 specific place at the top of the ssd, does anyone have any ideas on how to possibly cool that specific part? about the size of matchstick head. By that I mean like directly on the ssd board. I was thinking like dry ice but that might be overkill
 
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