Magic Jack Troubleshooting

[magicmoe61]

I have Windows 8.1, a Uverse Modem and Magic Jack Plus. I set up magic jack with the power adaptor and connected Magic Jack to the Uverse modem via an ethernet cable. The phone line was directly connected to the MJ from the phone. At that point I lost internet connection. However, the MJ had a solid blue light and the ethernet cable was solid green. When I picked up the phone, I got an error message that said ERROR 1200. How can I resolve this problem?
Thanks
MM

 

[imthebigchief]

Did it ever work? Before Uverse? Before Win 8.1? All has been fine until you added the Magic Jack?

Just guessing, without the above answers:

The Uverse router/modem thing does not like VOIP passthrough. I have had these problems with Uverse stuff before. Everything worked fine with DSL. The DSL modem and Router could handle everything. The Uverse thing, which is a combo modem/router would not work with VOIP, security cameras, or anything else.

 

[Alabalcho]

Does your MagicJack works when connected as instructed - to a computer' USB port?