Question Massive fps drops+sound cracking every 30 seconds - AMD Vega 8 (Ryzen 5 3500u)

[dqlx]

Hi everyone! Got some troubles with my new laptop:
It doesn`t matter which game I play in every game there`s a chance that my fps will drop from 60 to 5-10 for like 5 seconds and then come back to 60.
My laptop is clean, I don`t have any miners or viruses, and the power plan is set on "Performance", I also play with a charger.
Any suggestions? Thanks

 

[rgd1101]

exact model of this laptop?
cpu/gpu temp and usage during the game?
ram/ssd usage?

 

[dqlx]

Sorry didn`t mention this info
Lenovo ideapad s340-15iwl touch(256ssd, 8 gb ram)
Just played counter strike 2 to check these stats
CPU\GPU temp: 75-82C max
RAM usage: 5.6gb/8gb
Also seems like CPU freq is dropping down from ~2.5 to 0.36-0.4
CPU power as well drops from ~14 to 10, then 4, then ~3
gpu memory usage is stable, cpu voltage is stable, ~0.9

also all drivers are up to date

 

[rgd1101]

playing plug in or battery?
power plan on performance?

 

[dqlx]

playing plug in or battery?
power plan on performance?

Yep, playing with charger pluged in
power plan on perfomance

 

[rgd1101]

how full is the ssd?
install amd ryzen master to check the power throttling?

 

[dqlx]

how full is the ssd?
install amd ryzen master to check the power throttling?

I have around 50gigs free
Ryzen master says that my processor is unsupported somehow, cant use it

 

[rgd1101]

try throttlestop

 

[dqlx]

same error, unsupported cpu
i`ll check other programs

 

[Sea Tiger]

Hello, when the APU/CPU bumps to 0.3 Ghz usually is because the ODM for your laptop decided to add a BIOS feature to protect the mainboard against three conditions:

1) The charger not being original (by verifying the center tip needle on HP, for example)
2) The battery not holding a charge (Ryzen 3500u machines are around 5-6 years old now)
3) The charger not having enough juice to support the load of the APU.

This condition exists on Lenovos, DELL and HPs, and it's quite a concern for users of both AMD/Intel.

 

[dqlx]

Hello, when the APU/CPU bumps to 0.3 Ghz usually is because the ODM for your laptop decided to add a BIOS feature to protect the mainboard against three conditions:

1) The charger not being original (by verifying the center tip needle on HP, for example)
2) The battery not holding a charge (Ryzen 3500u machines are around 5-6 years old now)
3) The charger not having enough juice to support the load of the APU.

This condition exists on Lenovos, DELL and HPs, and it's quite a concern for users of both AMD/Intel.

that`s really weird, I have original charger, battery also original and the laptop itself is like 9 months old or something

 

[dqlx]

Also!!! It only happens when charger is pluged in... so weird...

 

[dqlx]

C

Hello, when the APU/CPU bumps to 0.3 Ghz usually is because the ODM for your laptop decided to add a BIOS feature to protect the mainboard against three conditions:

1) The charger not being original (by verifying the center tip needle on HP, for example)
2) The battery not holding a charge (Ryzen 3500u machines are around 5-6 years old now)
3) The charger not having enough juice to support the load of the APU.

This condition exists on Lenovos, DELL and HPs, and it's quite a concern for users of both AMD/Intel.

Can low\unstable voltage in my house be the problem?

 

[rgd1101]

did you check the bios like that guy said?

 

[dqlx]

did you check the bios like that guy said?

I did opened BIOS but I cant find any info about this, theres not much info there

 

[rgd1101]

only happened plugin?
check the temp when on battery vs plugin?

 

[dqlx]

only happened plugin?
check the temp when on battery vs plugin?

temp is the same, 65-78 max(high end games)

 

[dqlx]

also weird thing is youtube videos in 720P or higher are laggy after a minute or two
maybe all that is amd driver problems...

 

[dqlx]

update: time to time I get AMD driver errors for no reason xd