Question Maximus Hero XI Wifi Issue

[zlywilk]

Hello,
I am coming to you, searching for answer that is bugging me for a couple of months now.
My mobo has got integrated wifi and bluetooth in it, but there is no way I can get it to work.
All drivers has been updated, all downloaded from ASUS website. Device manager is not showing any
uknown devices. I tried manually installing drivers but simply device manager doesn't see my wifi or bluetooth adapters.
I am losing a fight here, I started using usb dongles instead, but since I paid for that mobo I want it to work correctly. Thanks

All my spec:
Windows 10 Pro x64
i9-9900k 3.6ghz
Maximus Hero Xi WIFI
GTX 1060 6GB Strix
Corsair 750W
12GB DDR4
Kraken x62
Samsung M2.NVME 970 Pro

 

[COLGeek]

In your BIOS, are those devices enabled?

 

[zlywilk]

All enabled
https://i.ibb.co/PwSdPnR/20200104-012301.jpg

 

[COLGeek]

Since neither is listed in Device Manager and the BIOS has then enabled, I suspect the device itself is defective. Those use bog standard drivers and should show up otherwise.

 

[zlywilk]

Motherboard has been send off to seller for testing and came back as tested and fully working. What am I doing wrong?

 

[COLGeek]

Two things to try.

First, power on your system and access the BIOS. DISABLE the wifi/BT adapter, save, and fully boot into Windows. After Windows is fully up and running, restart system. Access BIOS and ENABLE the wifi/BT adapter, save, and fully boot into Windows. Intent is to see if Windows detects the different and re-loads the drivers.

Second, get a Linux distro and write to a USB drive (I suggest Mint or Ubuntu). Using the USB drive, use it to boot the Live version (don't install, only use the Live instance). Intent is to see if Linux sees the wifi/BT adapter. If so, the problem is in Windows. If not, there is a hardware issue.