Maximus VIII Hero Alpha Wake up/Sudden reboot issues

faridc

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Dec 21, 2013
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Windows 10 (home 64 bit)
i7-6700k (stock) - Heat Sink: Cooler Master EVO 212
RAM: 32 GB (G.SKILL Ripjaws V DDR4 2400 C15 2x16GB)
MoBo: ASUS ROG MAXIMUS VIII HERO ALPHA (Latest BIOS 2202)
GPU: EVGA GeForce GTX 970 4GB SSC Gaming ACX 2.0+ (04G-P4-3975-KR)
PSU: Corsair CX750M
SSD 1: Samsung 840 Pro 256 GB
SSD 2: Samsung 850 EVO 500 GB
Case: Fractal Design ARC Midi R2


I have recently built my new system with the specs above. Everything went fine, PC POSTed the first time, no issues installing Win 10. Issues started 1-2 days later.
1- Most common issue is waking up from sleep. The PC wakes up, fans are running, but the Monitor stays black.
Q-Code shows: 41 and the CPU_LED is solid red.

2- Second issue that just happened a few minutes ago is: I was in the middle of reading posts online (no other unusual processes running), suddenly PC rebooted, again, fans running, and Q-Code showed: 4F. This time no system LED on (the CPU_LED was not on as previously described during wake up).

I would really like to "hear" your expertise on that.

Thank you,
 
1. What does the MoBo Manual describe those error codes as ?

2. How does event Viewer describe the event ?

newegg users seem somewhat unhappy with the hero ... it has just 40% 5 egg ratings from people who own the board and 1 in 5 give it the worse possible 1 egg rating. The Alpha mages to get to 51% 5 egg ratings bit gas a disturbing 29% 1 eggers. Might want to read thru those reviews and see if users are reporting similar issues to yours and maybe get a clue as to what ius happening.

http://www.newegg.com/Product/Product.aspx?Item=N82E16813132699
http://www.newegg.com/Product/Product.aspx?Item=9SIA24G4R65955
 

EasyTargets

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I have almost an identical build to yours, and I woke up this morning to QCodes 3E among various others. No idea how to solve this, CPU has been working fine (with similar sleep issues to which you mentioned) for months, hello 2017.
 

faridc

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I finally looked at the Windows Event Viewer. Tried to remember exactly when the issue (the sudden reboot) took place.
There are 1,400+ event logged so it's a little difficult to figure out which one is related to my issue.
Anything in particular I need to look for?
 
Just scroll down till ya see the red error / yellow warning icons

IC726119.png
 

faridc

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So, it has just happened again a min or so ago, so it was easy to find the errors, here there are:

8:03:50 Critical (Kernel-Power) 41 (63): The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

8:04:05 Error (EventLog) 6008: The previous system shutdown at 8:01:03 AM on ‎1/‎8/‎2017 was unexpected.

There are also a whole bunch of Information entries, a few right before the Critical entry and many more later. I read them and nothing struck me as a particular issue!
 

faridc

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forgot one:

8:04:12 Error (DistributedCOM) 10016: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
and APPID
{F72671A9-012C-4725-9D2F-2A4D32D65169}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

These errors come in threes, and are repeated almost daily.

I saved a report, not sure how to attach it to the post.

EDIT:
Just checked my RAM with Windows Memory Checker, no errors so far.